The Highfield Hospital
Manchester Road, Rochdale, Lancashire, OL11 4LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about The Highfield Hospital.
Reviews
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Review titled ‘Outstanding’
Rated 5 stars out of 5
by Mrs J McDonald - Posted on 14 April 2023
Excellent care before and after my surgery. All staff including Surgeons, Dr’s , nurses, reception , porter etc are amazing and professional . Full explanations at every stage. Follow up phone calls. Ongoing care, Flexiability with appointments , support advice , food etc ……in every aspect you go above and beyond . Many Thanks
Visited Orthopaedics on April 2023
Review titled The Highfield Hospital
Replied on 18 April 2023
Hi Mrs J Mcdonald, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations and deliver the best very best care for you whilst with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Best Wishes Nicola Gresty
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Review titled Excellent care
Rated 5 stars out of 5
by Jeanette - Posted on 25 March 2023
I cannot thank the staff at Highfield hospital enough for their care and attention whilst I was a patient. Nothing was ever too much trouble for them and I felt very confident being able to ask them anything. The staff put me completely at ease, they were very friendly and the care I received was second to none.
Visited Orthopaedics on March 2023
Review titled The Highfield Hospital
Replied on 29 March 2023
Hi Jeanette, We are so pleased to hear about your great experience with us at Highfield Hospital, thank you for sharing this for others to see. We wish you all the very best with your onward recovery. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Highfield Hospital! Best Wishes Nicola Gresty
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Review titled Great service
Rated 5 stars out of 5
by Patricia Harrison - Posted on 21 March 2023
Excellent service. Very friendly, and helpful. Staff gave excellent care. Thank you to all the nursing team and the Dr. who cared for me.
Visited Don't know on March 2023
Review titled The Highfield Hospital
Replied on 23 March 2023
Hi Patricia Harrison, thank you for taking the time to leave a review for us at The Highfield Hospital. We're happy we could meet your expectations and really appreciate the high rating that you have given us. Thank you! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards Nicola Gresty
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Review titled excellent service
Rated 5 stars out of 5
by Ann Bowling - Posted on 23 March 2023
Excellent service all the staff were friendly and professional would highly recommend. Nothing was too much trouble felt very cared for.
Visited Orthopaedics on March 2023
Review titled The Highfield Hospital
Replied on 24 March 2023
Hi Ann, Thank you for taking the time to let us know how we did, it really is great to hear that you felt so well cared for throughout your visit with us. That's exactly what we strive for at Highfield. Thanks again for the recommendation, and have an amazing day! All the best Nicola Gresty
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Review titled A poor check up
Rated 2 stars out of 5
by Pip - Posted on 03 March 2023
Waited three months for this appointment. Besides the feeling of a could not care less attitude and doctor arriving back from lunch late for my appointment it was a quick look at my eye then telling me I had dry eyes which I already knew. My issue was a redness and soreness in the corner of the eye and I asked what this was and what was causing it, could they look again, they did not look saying it was my dry eyes. Told me the ointments to get and off I went. Asked about a follow up, they said I would be contacted. No contact to date. Made an appointment with the optometrist to check my eyesight out and more so, to check out the soreness / redness in the corner of my eye as I felt I was not getting anywhere with nhs, plus the problem eye was getting worse. Straight away they could see the problem a spk. Basically a scar on the Cornea from a past injury that was slightly infected. Purchased Medication suggested and hopefully it will be cleared up within three months. If not come back in to see them again, but let them know the outcome. After a couple of days the eye was feeling less angry using the antibiotics. Time will now tell. Not that happy with you nhs. Possible doctors need their diagnosis track record looked at to see how successful they have been.
Visited Ophthalmology on January 2023
Review titled The Highfield Hospital
Replied on 10 March 2023
I am sorry to hear that you experienced delays in our outpatient clinics which I understand can be frustrating. Whilst we do all we can to ensure that appointments run on time, this is not always possible as both the hospital and consultants' first priority is to ensure patients receive an appropriate consultation which, at times can take longer than expected. We would like the opportunity to address your concerns. Please reach out to us directly at 01706 766605 when you have a chance. Thank you, and we look forward to hearing from you.
Information supplied by Circle Health Group Limited