The Horder Centre
The Horder Centre, St. Johns Road, Crowborough, East Sussex, TN6 1XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Horder Centre .
Reviews
-
Review titled Wonderful
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I had TKR at the end of May. When you enter the hospital you are greeted by a friendly receptionist and treated very kindly. Super well-organised from there and into theatre. Smoothly taken from recovery to Dufferin Ward into a lovely bright and comfortable room. I cannot fault the staff, whether medical, nursing or catering. Everyone was brilliant. Then the lovely team of physios who work hard to get you moving again. I came home after 3 nights feeling thoroughly rested and confident to make a good recovery. Thank you so much to everyone at this superb hospital.
Visited Orthopaedics on May 2024
Review titled The Horder Centre
Replied on 07 June 2024
Thank you for taking the time to leave your wonderful feedback following your surgery. We take great pride in ensuring our patients receive outstanding care throughout every step of their journey with us and we are delighted to hear how pleased you were throughout each stage of your treatment. Kind regards The Horder Centre
-
Review titled Guided ultrasound steroid knee injection
Rated 5 stars out of 5
by Maria Sugars - Posted on 23 May 2024
I'd like to thank the NHS doctor and his male nurse for making me feel so much at ease for the above procedure. They were both very pleasant and jovial and very reassuring at all times. Great service.
Visited Pain Management on May 2024
Review titled The Horder Centre
Replied on 23 May 2024
Thank you for your positive feedback about your visit to us at The Horder Centre. We are thrilled to hear that the teams involved in your care were able to make you feel reassured and at ease throughout your procedure. Kind regards The Horder Centre
-
Review titled Couldn’t ask for better.
Rated 5 stars out of 5
by Peter Smith - Posted on 25 May 2024
Had my left knee replaced in February and right knee on 21/5/2004. Every member of staff I had contact with from arrival until discharge was professional and friendly. Cleanliness was top level and the food was excellent . Special mention for my HCA ( think that’s correct? ) for her sense of humor and patience. If you have to go through this procedure then this is the place to have it done. So once again a big thank you to everyone involved.
Visited Orthopaedics on May 2024
The Horder Centre has not yet replied.
-
Review titled Wonderful experience
Rated 5 stars out of 5
by Katherine McDonald - Posted on 16 May 2024
Everything about my experience at the Horder Crowborough has been exceptional: the people, the rooms, the cleanliness and how I was made to feel welcome and important. In particular I would like to commend my surgeon and theatre nurse. I was nervous about my surgery but need not have been. Thank you all.
Visited Orthopaedics on April 2024
Review titled The Horder Centre
Replied on 17 May 2024
Thank you for your kind words about the teams involved in your care and about our facilities at The Horder Centre. We are delighted to hear how pleased you are following your visit to us. Kind regards The Horder Centre
-
Review titled Excellent care
Rated 5 stars out of 5
by Rosemary White - Posted on 02 March 2024
I was very nervous regarding my full hip replacement I received excellent care everyone at the horder centre was so kind everything was explained to me I am doing extremely well no pain a miracle every day gets a little better I am a dancer I love walking and to be able to resume these when recovered is just amazing I thank everyone for giving me my life back
Visited Orthopaedics on February 2024
Review titled The Horder Centre
Replied on 12 March 2024
Thank you for providing such wonderful feedback following your experience at The Horder Centre. We are delighted to hear how pleased you are with the service and care you received. Kind regards The Horder Centre
-
Review titled Exceptional
Rated 5 stars out of 5
by Penelope Ann Baker - Posted on 20 February 2024
Words cannot express the gratitude I have for everyone at The Horder Centre during my knee replacement. What an amazing team they have from the receptionist to the surgeons who made me feel so welcome and definitely put my nerves at ease. All the staff had smiles on their faces especially the nurses, doctors, physios, and all who took part in my hospital stay. I went from feeling nervous to calm which helped me through every part of my stay. I had a really nice private room with all the comforts I needed including nice food. Thank you everyone again including my surgeon and all theatre staff for taking my pain away and making me a new woman. Thank you. Thank you.
Visited Don't know on February 2024
Review titled The Horder Centre
Replied on 20 February 2024
Thank you for sharing your positive feedback about your experience at The Horder Centre. We truly appreciate your kind words about all the teams involved in your care. Your satisfaction is our priority and we are delighted to hear that we made you feel at ease. Kind regards The Horder Centre
-
Review titled Excellent care
Rated 5 stars out of 5
by Patricia Weston - Posted on 04 March 2024
From the time I arrived until I left, I was treated with respect, care and kindness. The surgeon for my Total Hip Replacement along with his team were excellent, respecting my wishes as were the nursing staff and physio team. I cannot fault this hospital. I would highly recommend it for hip surgery.
Visited Orthopaedics on January 2024
Review titled The Horder Centre
Replied on 12 March 2024
Thank you for taking the time to leave a positive review. We are extremely pleased to hear you had a fantastic experience at The Horder Centre. Kind regards The Horder Centre
-
Review titled Impressive
Rated 5 stars out of 5
by Ann Lovering - Posted on 17 February 2024
I went for an MRI in January. I was advised to arrive 10 mins before my appointment. I was pleased to find a parking place as less of spaces is always stressful in Pembury and Maidstone hospitals. I went to the entrance as requested and was welcomed by a very warm helpful receptionist who rang to the right department for me and informed me that I could go to the department immediately. I was met with two young men who introduced themselves ns explained the procedure. I did not have tp remove my clothing (except my underwired bra) which surprised me as I have had several MRIs and always had to undress. I had the prcedure and was on my way home within 30 minutes of arrival. The best experience of a hospital I have ever had and I have been to a lot of hospitals in my 87 years! Thank you. Brilliant.
Visited Don't know on January 2024
Review titled The Horder Centre
Replied on 19 February 2024
Thank you for sharing your positive feedback about your experience at The Horder Centre, we truly appreciate your kind words. Your satisfaction is our priority and we are delighted to hear that our staff provided you with great service. Kind regards The Horder Centre
-
Review titled Fantastic Hospital & staff
Rated 5 stars out of 5
by Stephen cranmer - Posted on 09 June 2024
I was dreading having my hip replaced as this was was my first time in hospital at the age of 73. After having the pre op tests I knew I was in the best hospital for my operation. The staff were so professional & caring. The operation went well thanks to a great surgeon & team. .
Visited Orthopaedics on January 2024
The Horder Centre has not yet replied.
-
Review titled Exemplary Service
Rated 5 stars out of 5
by Allan Dell - Posted on 27 November 2023
On two occasions in the past six months I have been in The Horder Centre for complete knee replacement surgery and would like to take this opportunity to thank all the staff at The Horder for first class service and care.
Visited Orthopaedics on November 2023
Review titled The Horder Centre
Replied on 28 November 2023
Dear Mr Dell, Thank you for your kind words. We take great pride in ensuring our patients receive outstanding care throughout every step of their journey with us. We’re delighted to hear how pleased you were with both of your experiences at The Horder Centre. Kind regards The Horder Centre
Information supplied by The Horder Centre