The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not quite great nursing care
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
Short admission for removal of bladder tumour pre assessment fine all staff friendly and helpful. Problems after surgery three times in the night bed was soaken due due catheter leaking as draining bag was full to the brim and obviously causing back pressure “ I should point out I am a retired nurse with 47 years experience and worked in urology theatre and on the wards” My biggest moan is when I was told “ Darling you have to do a big wee wee before we can let you go home It’s rather obvious staff feel anyone of an old age must be suffering from cognitive impairment. Holistic approach to the nursing staff is either anathema or an enigma I don’t know,on a lighter note the food served or rather thrown at you was awful.
Visited Urology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Caring and compassionate staff
Rated 5 stars out of 5
by JULIE WILLIAMS - Posted on 06 June 2024
Having visited hospital for toe fusion and with my elderly mother, through ambulances, A&E , acute care and Renal ward 4, my personal experiences have been of smiling, professional, patient focused staff and a large, clean hospital. The staff get to know you and listen to you.
Visited Orthopaedics on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Exceptional life savers
Rated 5 stars out of 5
by A & M Sch - Posted on 20 February 2024
My husband was transferred by blue light ambulance from Durham for an urgent procedure. From the moment we arrived on 16/2/24 until discharge from Coronary Care Unit on 19/2/24 the care was outstanding. Every member of the team work like a well oiled machine, they’re compassionate, sympathetic and superb at their job. We were obviously terrified at the thought of what was happening on our arrival, but the team explained everything and put us at ease. The care on this unit is phenomenal and deserves high praise. Even on discharge day, all members of the cardiac team updated my husband on what to expect, how to cope with any challenges and gave him time to ask questions. This is how the National Health Service should be.
Visited Cardiology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Superb service
Rated 5 stars out of 5
by Malcolm Wilks - Posted on 26 February 2024
After seeing specialist / surgeon I was promptly dealt with for a detached retina. All the staff in the day car could not of been better. Thanks again.
Visited Ophthalmology on February 2024
The James Cook University Hospital has not yet replied.
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Review titled Great Service!
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2024
Huge thank you to staff in the Opthalmology Unit at James Cook Hospital for their service. After a few worrying days over the Christmas period, the consultant put my mind at rest (eye problem due to me getting older apparently, but no treatment required thankfully). In total, I was there approximately 30 minutes, which is excellent in this day and age.
Visited Ophthalmology on January 2024
The James Cook University Hospital has not yet replied.
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Review titled Expect long delays without communication
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2024
My first Urology consultant appointment was Friday 19th January. 15 weeks later I am still awaiting receipt of a report and a follow up Cystoscopy appointment.
Visited Urology on January 2024
The James Cook University Hospital has not yet replied.
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Review titled Professional compassionate and caring staff
Rated 5 stars out of 5
by Paul sBridgett - Posted on 12 February 2024
Following cardiac surgery on 17th of January I can only congratulate all of the staff supporting patient care & post surgery recovery on Ward 32. The professionalism of the staff was exceptional I could not fault any aspect of the care I received during my stay. A big thank you to you all.
Visited Cardiothoracic surgery on January 2024
The James Cook University Hospital has not yet replied.
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Review titled Saved a Mum days of worry
Rated 5 stars out of 5
by Hayli Ingram - Posted on 02 January 2024
I am a second time mum, who didn't realise how anxiety provoking the second time would be. After worrying about my new little one for a week we went to peads A and E and had him checked. He was perfectly fine but the time taken by the nurse practioner and staff nurse to offer reassurance and advice was amazing, it really settled my partner and I. I'm sorry I have forgotten your names but the two nurses who worked the 23rd December night shift and talked to two shattered parents about the size of babies tummies ... thank you!!!!
Visited Children's & Adolescent Services on December 2023
The James Cook University Hospital has not yet replied.
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Review titled Thank you just isn't enough
Rated 5 stars out of 5
by Linda Johnson - Posted on 10 January 2024
My husband was blue lighted to James Cook on December 5 2023 as he was having a heart attack. When I got there ( We live in Durham) he was in intensive care, unconscious. The staff were very welcoming to me and my family. They kept me informed what was happening with the plethora of machines and tubes he was covered with. I'd never been in an Intensive Care Unit before and I was, and still am, in awe of the staff at James Cook. They fought so very hard to save my husband, they threw everything they had at him. Sadly it was not to be. The professionalism, the dignity, compassion and care shown towards both Keith and myself I've never experienced anywhere else. Myself and my family will be eternally grateful for everything they did to try and save Keith and also for their compassion towards us after he died. We will never forget you all, you made a dreadfully stressful and heartbreaking situation easier for us to deal with. No-one or any other hospital on this planet could have done more for Keith than James Cook Intensive Care 2 did. If your expertise alone could have saved him, Keith would have lived forever. God bless you all xxx
Visited Intensive Care on December 2023
The James Cook University Hospital has not yet replied.
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Review titled Audiology Outpatient
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2024
Audiology are always so good at communicating with me over the phone when I need to call to sort things out for an elderly relative. It’s a friendly service with a smile too when I call at reception for batteries or to hand over the hearing aids for repair. Thank you Audiology.
Visited Don't know on December 2023
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust