The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class care
Rated 5 stars out of 5
by Gordon Pennick - Posted on 23 June 2024
Paramedics who assessed and transported me, investigation and surgery teams from consultants to service staff, I can not thank you all enough. Professional, friendly and dedicated does not begin to describe you. Thank you
Visited Cardiothoracic surgery on June 2024
The James Cook University Hospital has not yet replied.
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Review titled Amazing Professional and Proficient Team
Rated 5 stars out of 5
by Paul Childs - Posted on 16 June 2024
From being accepted at A&E via a 111 recommend. I was diagnosed and taken through the system to a emergency appendectomy the same day. Amazing staff and an amazing surgeon who has done an excellent job. The Ward 7 staff were superb before, during and after my operation. Thank you to you all. As a trained first responder former military and now in the security sector I can only give the highest accolades to the James Cook medical doctors nurses and staff at this location. Your work is underestimated but appreciated beyond words from those that know. Thank you so much for this treatment that should have been done years ago, but due to covid restrictions was not and has caused underlying issues for several years now, Dr surgeon S brilliant job, your analysis and explanation was second to none. Anesthetist staff should be on stage, making me smile before I went under. Ward 7 love and respect. Albeit worrying circumstances with appendicitis this was an awesome experience. Thank you again. Bless you all.
Visited Emergency Abdominal Surgery on June 2024
The James Cook University Hospital has not yet replied.
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Review titled Hospital Social Workers Team
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2024
My experience was that the hospital social worker did not see my elderly relative as a frail old person with increasing additional needs and requirements upon discharge. He was just seen as a bed blocker who had to be moved on as quickly as possible without a clear plan put into place, click of a button on the keyboard and move on.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled A task not a person
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
Whereas on the one hand the Doctors, Nurses and HCAs’ were so kind, caring and empathetic towards my elderly parent, the transfer of care team / hospital social worker just saw him as a name that had shown up on her computer in box, a name that needed pushing on to the next department. He wasn’t a person with increasing care needs of which needed in depth discussion with him, his family and the care facility to help him move forwards to achieve a successful discharge and quality of life, he was just another task and not a person. I am disappointed in the hospital social worker.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Asked to ring back if treatment didn't work. and make a further appointment. After one hour, seven phone calls, multiple call transfers, multiple dead end voice mail boxes, I can't make another appointment. This is in reference to the Eye Out Patients Department.
Visited Ophthalmology on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Getting there
Rated 4 stars out of 5
by Pam - Posted on 06 June 2024
Most of the ward staff run off their feet. Food quite good compared to how it used to be. Disturbing experience when man came onto ward shouting and very aggressive using bad language. Security soon took charge of the situation.
Visited Don't know on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Wonderful surgeons and staff
Rated 5 stars out of 5
by Gill Wrigley - Posted on 08 May 2024
I would like to leave positive feedback and warm thanks for the surgical team who operated on my husband in the early hours of this morning. I will probably not be able to met you in person so I want to make sure you know how much we appreciate the work you do and the incredible level of expertise and skill. Many kind thanks to the whole team - you are greatly appreciated.
Visited Neurosurgery on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Audiology appointment
Rated 5 stars out of 5
by Avis Carr - Posted on 13 May 2024
I have had a couple of occasions to ring the audiology department to request appointments for hearing tests at East Cleveland hospital. The young lady who spoke to me was extremely helpful in securing convenient times etc for me. Exemplary service from her.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Answerphone ignored
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2024
Excellent experience with my father's Cochlear Implant. However, trying to get his processor sorted is proving a nightmare. They ignore answerphone messages regularly, I have been trying to get a response for 5mths despite leaving 6 messages! Totally unprofessional and not what I expected from this hospital.
Visited Ear, Nose & Throat on May 2024
The James Cook University Hospital has not yet replied.
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Review titled Poor
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2024
Ward 1 - Staff took umbrage towards a family member calling in once a day to ask for an update on an elderly relative. For varying reasons, (distance, disability, illness) not all relatives can visit and again, for varying reasons not all extended families communicate with each other / share information. It can take hours to actually get through to Ward 1 only to be greeted in an extremely rude manner by Staff.
Visited Don't know on April 2024
The James Cook University Hospital has not yet replied.
Information supplied by South Tees Hospitals NHS Foundation Trust