The James Cook University Hospital
Marton Road, Middlesbrough, Cleveland, TS4 3BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very professional and friendly!
Rated 5 stars out of 5
by Richard Graham - Posted on 27 October 2023
I visited the Accident and Emergency due to concerns of a heart attack and Angina symptoms. Needless to say when I arrived I was agitated and very worried. Right from reception to Triage to same day emergency care I was taken care of by very professional and friendly staff. At no point did I feel neglected and my worries were dispelled once my bloods were analysed. Turns out weirdly my symptoms mimicked Angina and likely are caused by a virus which fits as my wife and I have been unwell for a couple of weeks now.After seeing so much bad press I was reassured by the cleanliness and ventilation and amazing staff. They really are heroes make no mistake! Please pay them more and treat them with the same respect they give to us patients. Top marks to all of my heroes!
Visited Accident and emergency services on October 2023
Review titled The James Cook University Hospital
Replied on 06 November 2023
Dear Mr Graham, Thank you for your feedback in relation to the A&E team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received in the A&E Department, at The James Cook University Hospital, will be shared with staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent Care
Rated 5 stars out of 5
by Sharon Johnson - Posted on 28 October 2023
Going through an extremely scary experience was made so much easier by the kind, supportive, efficient and reassuring staff. I knew from their skill and attention I was going to be alright. Thank you so much each and everyone of you.
Visited Accident and emergency services on October 2023
Review titled The James Cook University Hospital
Replied on 06 November 2023
Dear Sharon, Thank you for your feedback in relation to South Tees NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. If you would like to let us know which particular department the feedback is meant for, then we would be able to share it with the relevant staff. To do this you can contact the Patient Experience Department by ringing 01642 854807 or email stees.patient.experience@nhs.net kind regards, Tracy Patient Experience Facilitator
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Review titled Great staff
Rated 5 stars out of 5
by Sean brown - Posted on 25 September 2023
Lady on south entrance reception desk was very kind, polite and helpful fully deserves recognition wish they were all like you . Thankyou .
Visited Cardiology on September 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Sean, Thank you for your feedback in which you express your gratitude for the help you received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so that the member of staff concerned is made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent service
Rated 5 stars out of 5
by Richard Fletcher - Posted on 21 September 2023
Skin lesion removal for biopsy. Professional approach from Doctor/surgeon excellent support nurses ( or whatever they are called nowadays!). Relaxed , informative to my possibly off beat questions. Admin overall was good including a well staffed coffee bar. Directions for one not fully cognisant of site possibly confusing...need to review signage directions? Made Dermatology reception 3 minutes late having turned into hospital 20 minutes early. Suggest should arrive 40 minutes before hand to allow time for new log in machines. Overall operation score 10/10 for all 3 people. Sincere thanks.
Visited Dermatology on September 2023
The James Cook University Hospital has not yet replied.
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Review titled Excellent Support
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
Many thanks to the team who stayed behind to support my mother on 4th August following confusion over patient transport. The three members of staff cared for my mother throughout an extremely long waiting time and worked with the equally supportive private ambulance team to ensure that my mother returned safely to her nursing home. Many thanks to these members of staff who, I understand, worked well beyond their scheduled end of shift. Please contact me if you would like the names of these kind members of staff.
Visited Ophthalmology on August 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Good morning, Thank you for your comments in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. If you wish to provide further details, so that we can pass on your positive feedback to the relevant staff, please email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
I have called this department numerous times to discuss a hospital admission and left several messages but not one return call. medication for epilepsy is still incorrect
Visited Neurology on August 2023
Review titled The James Cook University Hospital
Replied on 05 October 2023
Dear Patient, Thank you for your feedback in relation to the issues you have had communicating with the hospital department. I am very sorry you have had to contact us about your poor experience surrounding communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled excellent service
Rated 5 stars out of 5
by chris Petty - Posted on 10 August 2023
The trauma unit was very well run and the staff were brilliant. Food good too! Very attentive in finding out exactly what was going on inside my body.
Visited Major trauma on August 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Chris, Thank you for your comments in which you express your gratitude for the care and treatment received at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Eve Patient Experience Officer
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Review titled What a fabulous team.
Rated 5 stars out of 5
by Alan Jobling - Posted on 31 August 2023
What a great team of Doctors and Tech staff. I was in the department to have my crt implant as they put it tweaked. from the moment I arrived I was put at ease I was also told in plane English what was going to happen and what I could expect from what was being done. I would like to thank these people for there professionalism in the way I was treated I have and always will have the greatest respect and confidence in the nhs. Again my heartfelt thanks.
Visited Cardiology on August 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Alan, Thank you for your comments in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Lovely staff
Rated 5 stars out of 5
by tony - Posted on 10 July 2023
My Wife of 85 was rushed blue like from near Scotch Corner with open break to her leg. From the moment she arrived in resus the care and kindness of All staff has been fantastic, they also extended this kindness to me whilst visiting. She is hoping to be transferred nearer to home in Manchester but will be sorry to say goodbye to all who have cared for her. The Ambulance drivers (who were also super) said she could not be coming to a better hospital. Thank you all and I only wish the politians would realize you are worth more than them and train drivers. Good luck with your claims
Visited Orthopaedics on July 2023
Review titled The James Cook University Hospital
Replied on 04 October 2023
Dear Tony, Thank you for your feedback in which you express your gratitude for the care and treatment received from the South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards, Tracy Patient Experience Officer
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Review titled Excellent staff
Rated 5 stars out of 5
by Mavis Hollinworth - Posted on 22 July 2023
Ward 31bay4 ,was admitted with severe pain and breathing difficulties the nurses and auxiliary staff were beyond helpful and caring could not be more impressed and pleased with their care and support thankyou girls and fellas xx
Visited Haematology on July 2023
Review titled The James Cook University Hospital
Replied on 26 September 2023
Dear Mavis, Thank you for your feedback in relation to Ward 31, at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received will be shared with relevant staff, who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust