The London Independent Hospital
1 Beaumont Square, Stepney Green, London, E1 4NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Can't get through on the phone and poor communication
Rated 2 stars out of 5
by Emily - Posted on 20 September 2024
I visited the gynae from Nottingham after being told multiple times to still go ahead with the appointment. The gynae didn't even examine me and shut me down after a few minutes of describing my pain. He said he couldn't access my records so no point of me turning up to that appointment after travelling from Nottingham and waiting three months for that appointment after living in London for Uni. He said he would refer me to a gynae in Nottingham and never did and he never sent a letter of correspondence to my current GP practice (i gave him all the details) and when trying to phone the hospital I wait for ages and still can't get through to anyone. Not happy at all and there's no communication internally in the NHS and full of broken promises.
Visited Gynaecology on September 2024
Review titled The London Independent Hospital
Replied on 29 September 2024
Dear Emily, We apologise for the recent issues you experienced. We're investigating the matter and will take steps to prevent them from happening again. We are invested in our patients' experience and work hard to ensure they receive quality care from the second they enter our hospital. We will look into this matter. However, if you would like to delve further into this, please send an email to lihpatientfeedback@circlehealthgroup.co.uk, and a member of our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Fantastic
Rated 5 stars out of 5
by Gin - Posted on 10 June 2024
I had a gastric sleeve here and the whole team and I mean “everyone” was fantastic!! Every single person went above and beyond to make sure my stay was as comfortable as possible, the care in there was on another level.. I can’t thank you all enough for looking after me.. thank you all so so much. Gin & Adam.
Visited General Surgery on June 2024
Review titled The London Independent Hospital
Replied on 28 June 2024
Dear Gin, Thank you so much for your fantastic feedback! We're thrilled to hear the entire team made your stay as comfortable as possible following your surgery. Your kind words about the exceptional care you received mean a lot to us. We'll be sure to share your praise with the entire team. Best wishes, Team at London Independent Hospital
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Review titled Ignorant doctors and worst services
Rated 1 star out of 5
by Shiksha Jha - Posted on 06 June 2024
I got a referral appointment from NHS 6 months they took my ultrasound. Months passed and I was given all the details of the hospital along with address and a reminder to visit hospital and failing to do so moght incur some charge. On the day of appointment when i went there i was told that this doctor doesnt do face to face consultations and only takes telephonic consultation from home. 10 mins passed post the given appointment time. I rechecked with them and they said i will receive a call from the doctor he is trying to catch up with other patients at the moment. I never received a call from the doctor. So waited for 6 months for nothing. Not even doctor so have a courtsey to give me a call
Visited Gynaecology on June 2024
Review titled The London Independent Hospital
Replied on 28 June 2024
Dear Shiksha, We are sorry to hear about the experience you had with the services you received at our hospital. We strive to provide exceptional services for all of our patients. We are invested in our patients' experience and work hard to ensure they receive quality care from the second they enter our hospital. We will look into this matter. However, if you would like to delve further into this, please send an email to LIHPatientFeedback@circlehealthgroup.co.uk and a member of our team will be in touch. We hope to regain your confidence in the future. Best Wishes, Team at London Independent Hospital
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Review titled Answer service only - no-one calls back
Rated 2 stars out of 5
by Anonymous - Posted on 30 May 2024
I had a follow up appointment arranged with my consultant and my car broke down so I called two numbers at the London Independent and left messages (4 voice messages), one prior to the appointment to inform them I could not attend. I have had no response whatsoever since 8th May and tried again today. It appears that no one picks up the voice messages and actions them. I had to seek my consultants email address and write to him directly and he is now trying to sort out a new appointment for me. I used to use this hospital years ago and it was managed extremely well as expected from a private hospital. It's very disappointment and frustrating that no one has the courtesy of return calls and that I have to resort to bothering the consultant to help me.
Visited Orthopaedics on May 2024
Review titled The London Independent Hospital
Replied on 28 June 2024
Dear Sir/Madam, Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by not receiving a response to your voicemail messages. This falls short of the standards we expect to provide at London Independent. We are investigating what happened with your messages and will take steps to ensure this doesn't happen again. We appreciate you contacting your consultant directly, and we'll work with him to reschedule your follow-up appointment as soon as possible. If you would like to delve further into this, please send an email to LIHPatientFeedback@circlehealthgroup.co.uk and a member of our team will be in touch. Best wishes, Team at London Independent Hospital
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Review titled Great Hospital
Rated 5 stars out of 5
by Ngoc Duong - Posted on 17 May 2024
Thank you very much for my mum. My mum and her family loves you all, the nurses, the doctors and the reception. Thank you to the wonderful staff in third floor in the Hospital.
Visited Don't know on May 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Ngoc, Thank you for taking the time to share your feedback. We're pleased to hear that your mum was satisfied with the care and service received at our hospital. Her satisfaction is our priority, and we're glad we could meet expectations. Best wishes, Team at London Independent Hospital
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Review titled Great Hospital Speedy Second Appointment
Rated 5 stars out of 5
by Miss Ngoc Duong - Posted on 22 May 2024
Thank you to the London independent hospital. Thank you for the speedy second appointment for my mum. Tomorrow is the anniversary my Father Duong passed away. Once again, thank you very much. We received the letter by post. Daughter Miss Positive Duong.
Visited Don't know on May 2024
Review titled The London Independent Hospital
Replied on 28 June 2024
Dear Ngoc, Thank you for your kind words. We're glad we could be there for you and your mum, and we understand the importance of timely care. Our thoughts are with you and your family on the anniversary of your father's passing. We hope the second appointment is helpful. Best wishes, Team at London Independent Hospital
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Review titled Great Hospital
Rated 5 stars out of 5
by Ngoc Duong - Posted on 19 May 2024
Thank you for updating the next of kin information for my mum. She has an appointment with her GP this week. Once again, thank you very much.
Visited Don't know on May 2024
Review titled The London Independent Hospital
Replied on 20 May 2024
Dear Ngoc, Thank you for taking the time to share your feedback. We're pleased to hear that you and your mum were satisfied with our service. Best wishes, Team at London Independent Hospital
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Review titled Fantastic advice and support
Rated 4 stars out of 5
by Debbie - Posted on 23 April 2024
My final visit for a physio session after hip surgery. Great support and encouragement from the physiotherapist. I was encouraged to use the gym equipment but with lots of support. Helps to build up your confidence to use them independently. Thank you very much to the team. I feel very confident now to continue exercising at home and at my local gym to build up the strength in my leg.
Visited Physiotherapy on April 2024
Review titled The London Independent Hospital
Replied on 25 April 2024
Dear Debbie, Thank you for sharing your positive experience! We're delighted to hear that you feel confident in your recovery journey. Keep up the great work! Best wishes, Team at London Independent Hospital
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Review titled Cancelled my appointment
Rated 2 stars out of 5
by Shaheer Akbar - Posted on 17 April 2024
I got the appointment after 3 months for city scan it was on 18th of April. However, today 17th April i received a call from hospital that my appointment is cancelled i asked about the next appointment they said we don’t know. What does it mean shall I have to wait for another 3 months?
Visited Don't know on April 2024
Review titled The London Independent Hospital
Replied on 18 April 2024
Dear Shaheer, Thank you for bringing this to our attention. We apologise for any inconvenience caused by the cancellation of your appointment. We understand the importance of your scan and have raised this to the relevant department, Our team will work diligently to find you the next available appointment slot and ensure minimal disruption to your care. Best wishes, Team at London Independent Hospital
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Review titled Do not answer phones or respond to emails
Rated 2 stars out of 5
by Lisa Fretwell - Posted on 08 February 2024
I sent a referral over a week ago by e-mail, as i was told to do this, iv heard nothing, cannot contact by phone as no one answers, left my name and number numerous times over 4 days but nothing, so so frustrating.
Visited Diagnostic Imaging on February 2024
Review titled The London Independent Hospital
Replied on 12 July 2024
Dear Lisa, Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the frustration and inconvenience you've experienced in trying to reach us regarding your referral. We deeply regret the delay in responding to your email and the challenges you encountered in reaching us by phone. Your experience falls short of the standard of care we strive to provide, and we understand the impact this may have had on you. This has been escalated to the relevant department, a member of our team will be in touch. Best wishes, Team at London Independent Hospital
Information supplied by Circle Health Group Limited