The London Independent Hospital
1 Beaumont Square, Stepney Green, London, E1 4NLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great - apart from the people who answer the phones
Rated 4 stars out of 5
by Tina Harrison - Posted on 27 February 2023
I have attended the hospital several times & have always experienced the best possible care , however the people who are responsible to answering the phones are the complete opposite! I have waited for over an hour , only to be told I shouldn’t have gone through to the main switchboard & very abruptly was transferred to appointments & yes after another 50min wait ( of which I gave up waiting) . Something definitely needs to done as this does not give a good impression.
Visited Don't know on February 2023
Review titled The London Independent Hospital
Replied on 03 March 2023
Dear Tina, We appreciate you sharing your feedback. We are sorry to hear about the challenges you had with the switchboard. We are reviewing this aspect of our service and working to make some improvements. It is good to know that despite the phone issue, your experience with us has been great. We wish you all the best. Team at London Independent Hospital
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Review titled Friendly, efficient and fast
Rated 5 stars out of 5
by V Williams - Posted on 17 April 2023
I've been attending the hospital for private rheumatology treatment. Everyone has been so kind and professional, and the consultant diagnosed my condition and got me on the right treatment right away, after being told by the NHS I'd have to wait months to be seen. The hospital is clean, bright and welcoming, and the nurses especially are super friendly and helpful.
Visited Don't know on February 2023
Review titled The London Independent Hospital
Replied on 21 April 2023
Dear Williams We take great pleasure in reading your great review. We are glad our team catered to your needs and provided you with great services. Your comments will be shared with the team. Best Wishes London Independent Hospital
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