The Queen Elizabeth Hospital
Gayton Road, King's Lynn, Norfolk, PE30 4ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled after appointment secretaries are nonexistent
Rated 2 stars out of 5
by Samantha - Posted on 03 August 2023
on 27 july I arrived at queen elizabeth ii for a referral to endocrinology. after a bit of a run around, I found where I was supposed to be. I was sent to "yellow" yellow sent me to "blue" and blue sent me back to "yellow' on the opposite side. I arrived early and was seen late. I was directed to give blood at the lab downstairs and did so. The following tuesday, 1 Aug I called for lab results as my surgery hadn't received them. It took a long time to speak with someone who advised the results were back but needed a "letter" sent electronically to my surgery, (midway, chiswell). I have rang midway today to get said results as I do need to call in my prescription (refill). midway hasn't received anything on my behalf. I don't know if the prescription has to be raised or decreased. I am forced to refill the current prescription. today, between myself and the operator for queen elizabeth ii, we called approx. 6-8 different numbers to secretaries and not one answered the phone. all went to voicemail. My endo. spec. was not mentioned on any of the voicemail messages. I don't know who the secretary is for my specialist or if she even has one. It shouldn't be this difficult if all positions are filled. certainly someone is trained to answer phones. last week when I asked to be included in the email (results to my surgery), I was given a flat out no! my blood, my results, my surgery, I showed up for the appt. and had blood drawn. why can't I know my results if they are ready? then when trying to leave a review, it won't submit because I capitalized the first word in every sentence.
Visited Endocrinology and Metabolic Medicine on July 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Roger Martin - Posted on 14 July 2023
I recently spent 3 weeks in Bay 5 on Gayton Ward after falling and breaking my hip. I can't speak too highly of the care given by all staff - surgeon, doctors, physios, nurses, cleaners and kitchen assistants. They must often have been short-staffed but never complained or short-changed the patients. Nothing was too much trouble and everyone without fail was sympathetic, helpful and considerate. Two of the senior nurses in particular went about their work with an infectious good humour which inspired general goodwill and optimism. Last but surely not least, the catering was first-class and the food varied. ample, very well cooked and presented. Thank you very much, QEH and Gayton Ward. Roger Martin
Visited Orthopaedics on June 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled Great team
Rated 5 stars out of 5
by Scott - Posted on 27 April 2023
The staff team at the Queen Elizabeth Hospital within the Endocrinology and Metabolic Medicine Department were very helpful, explained the procedure, the waiting time and how long to sit for, the staff team communicated really well with one another and supported one another, was offered tea/coffee/juice/water alongside with some biscuits. I really couldn't fault the department. Thank you!
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled The Queen Elizabeth Hospital
Replied on 27 April 2023
Thank you for taking the time to tell us about your recent experience in our Endocrinology and Metabolic Medicine department. It is great to hear that your whole experience was good from explanations, helpfulness and of course the very welcome offer of tea and biscuits. I will be sharing your feedback with colleagues in this team so that they are aware of how much all those little things they did made such a good experience for you. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Pregnancy Termination
by foxtrotgd73 - Posted on 15 March 2023
After a horrific miscarriage at home last year I felt completely let down by health care professionals by lack of privacy and compassion. This year we were lucky enough to fall pregnant again. But I am on a high amount of medications and the doctors offered termination in case of foetal malformation or to take our chances. Paralysis from late term pregnancy wasn’t ruled out either and was a major concern for me and my husband. After a lengthy discussion we decided to terminate this pregnancy for my mental and physical well-being. It was heart breaking. Yet the care I received was second to none. My only regret is not coming to this hospital at our time of need during my miscarriage. Unfortunately it’s left us with the heart breaking decision to not try again.
Visited March 2023
Provided by Care opinion
Review titled The Queen Elizabeth Hospital
Replied on 31 March 2023
Thank you very much for taking the time to tell us about your experiences of the care you have received at this hospital and during a previous time when you miscarried at home. I am very sad to read your story and to hear about the very difficult decisions you have had to make with your husband. I hope you have received referrals to organisations in the community who can support you longer term with the help that you need. If there is anything else you may need from us please do not hesitate to get in touch and I can refer you to our maternity team as they may have some additional suggestions. I will be sharing your feedback with the team in maternity so that they can be aware of how much the care they provided enabled you to make your heartbreaking decision and for it to be as good as it could have been. I wish you all the best with your future plans and recovery from your recent very sad and hard decisions. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Waiting for a follow up
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2023
Was good I would be getting a follow-up appointment,I have not heard anything yet,now been 7 months ,this is after visiting papworth were I was told it would be appropriately 3/6 weeks for the follow up at kings Lynn hospital,I have given up any hope of it being in the next 6 months ,score out of 10, around 3 ,there is no need for such a long wait ,
Visited Cardiology on February 2023
The Queen Elizabeth Hospital has not yet replied.
Information supplied by The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust