The Queen Elizabeth Hospital
Gayton Road, King's Lynn, Norfolk, PE30 4ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great team
Rated 5 stars out of 5
by Scott - Posted on 27 April 2023
The staff team at the Queen Elizabeth Hospital within the Endocrinology and Metabolic Medicine Department were very helpful, explained the procedure, the waiting time and how long to sit for, the staff team communicated really well with one another and supported one another, was offered tea/coffee/juice/water alongside with some biscuits. I really couldn't fault the department. Thank you!
Visited Endocrinology and Metabolic Medicine on April 2023
Review titled The Queen Elizabeth Hospital
Replied on 27 April 2023
Thank you for taking the time to tell us about your recent experience in our Endocrinology and Metabolic Medicine department. It is great to hear that your whole experience was good from explanations, helpfulness and of course the very welcome offer of tea and biscuits. I will be sharing your feedback with colleagues in this team so that they are aware of how much all those little things they did made such a good experience for you. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Pregnancy Termination
by foxtrotgd73 - Posted on 15 March 2023
After a horrific miscarriage at home last year I felt completely let down by health care professionals by lack of privacy and compassion. This year we were lucky enough to fall pregnant again. But I am on a high amount of medications and the doctors offered termination in case of foetal malformation or to take our chances. Paralysis from late term pregnancy wasn’t ruled out either and was a major concern for me and my husband. After a lengthy discussion we decided to terminate this pregnancy for my mental and physical well-being. It was heart breaking. Yet the care I received was second to none. My only regret is not coming to this hospital at our time of need during my miscarriage. Unfortunately it’s left us with the heart breaking decision to not try again.
Visited March 2023
Provided by Care opinion
Review titled The Queen Elizabeth Hospital
Replied on 31 March 2023
Thank you very much for taking the time to tell us about your experiences of the care you have received at this hospital and during a previous time when you miscarried at home. I am very sad to read your story and to hear about the very difficult decisions you have had to make with your husband. I hope you have received referrals to organisations in the community who can support you longer term with the help that you need. If there is anything else you may need from us please do not hesitate to get in touch and I can refer you to our maternity team as they may have some additional suggestions. I will be sharing your feedback with the team in maternity so that they can be aware of how much the care they provided enabled you to make your heartbreaking decision and for it to be as good as it could have been. I wish you all the best with your future plans and recovery from your recent very sad and hard decisions. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x 2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Waiting for a follow up
Rated 2 stars out of 5
by Anonymous - Posted on 25 August 2023
Was good I would be getting a follow-up appointment,I have not heard anything yet,now been 7 months ,this is after visiting papworth were I was told it would be appropriately 3/6 weeks for the follow up at kings Lynn hospital,I have given up any hope of it being in the next 6 months ,score out of 10, around 3 ,there is no need for such a long wait ,
Visited Cardiology on February 2023
The Queen Elizabeth Hospital has not yet replied.
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Review titled very caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2022
We had to visit the ambulatory ward week and spent over 10hrs in there. My husband was very well looked after, the staff were polite, friendly,helpful,kind and professional at all times, during that time he was seen by many staff and kept informed at all times. The housekeeper coming round with food and drinks for the patients was outstanding. A very busy ward but the staff are amazing..
Visited Accident and emergency services on August 2022
Review titled The Queen Elizabeth Hospital
Replied on 21 October 2022
Thank you for taking the time to tell us about the experience of yourself and your husband in our Ambulatory Emergency Care area recently. I apologise for the delay in responding to your feedback. I will be sharing your comments with the team in this area and their leaders so that everyone is aware of how you were both supported by the team in a friendly, kind and professional manner including the support of the housekeeper with food and drink. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Tel: 01553 613613 x2432 email: emma.harrison@qehkl.nhs.uk
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Review titled Caring and efficient care
Rated 5 stars out of 5
by June Locke - Posted on 28 July 2022
I had to attend A & E on Sat 23rd July after fainting whilst on holiday. Although the dept was very busy I was treated with care and respect and the whole team worked very efficiently. I just want to pass on my sincere appreciation. June Locke
Visited Accident and emergency services on July 2022
Review titled The Queen Elizabeth Hospital
Replied on 01 August 2022
Dear Ms Locke Thank you for taking the time to tell us about your recent experience in our A&E department. I was sorry to hear that you were unwell whilst on holiday and hope that you were able to return to your holiday and enjoy the remainder of your time in this local area after your treatment. I was really pleased to hear that you were treated with respect and that the whole team worked so well together. I will be sharing your comments with our team in A&E as I know that they will value your feedback and be pleased to hear how much their care and respect was appreciated by yourself. Kind regards Emma Harrison Patient Experience and Public Involvement Lead Email: emma.harrison@qehkl.nhs.uk Tel: 01553 613613 x 2432
Information supplied by The Queen Elizabeth Hospital, King's Lynn. NHS Foundation Trust