The Redwoods Centre
Somerby Drive, Bicton Heath, Shrewsbury, Shropshire, SY3 8DSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good example of a supportive team approach to health care.
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2024
The team on Holly Ward cared for my mother for some months. The Care was very good, excellent communication with the family throughout with regular updates and all involved in her care being on the same page. Good attention paid to her social inclusion needs and integration into the wider community as well as cultural needs. We were pleased with he care mum received here it felt like a joined-up approach to care with the staff and the wider team beyond the hospital itself. IT felt like a co-ordinated care plan. It is a little disappointing to see how that can fall apart upon leaving, but hopeful that a new team will be put together in he near future to continue the good work done here. I would suggest perhaps having general check-ups or paying attention if patient complains about vision, dental etc, but other than that, I feel all needs were well met and she was settled, reassured and a lot calmer upon leaving than on arrival.
Visited Adult Mental Illness on September 2024
The Redwoods Centre has not yet replied.
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Review titled Some inpatient Care was very good
by Anonymous - Posted on 23 July 2024
But I feel support that I told I would have I haven't had I have really struggled since discharge and only had one visit from the mental health team I've phoned the crisis team once to be given out of. Hours social service number and I'm still waiting to be allocated a social worker in community I'm at the point where I feel I need to be readmitted but don't feel they will I'm at my wits end as too know what to I just want the support that they said about me having before I was discharged
Visited Inpatient mental health services on June 2024
Review titled The Redwoods Centre
Replied on 23 July 2024
Thank you for sharing your feedback on the NHS website page. Your feedback is extremely important to us and we would welcome the opportunity to review your concerns and provide you with support. We would appreciate it if you could contact our Patient Advice Liaison Service (PALS) and Experience Team by email on palsandexperience@mpft.nhs.uk or telephone us on 0800 783 2865 to provide your contact information so we are able to speak with you regarding your feedback and process the support required. Thank you.
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Review titled Unsafe discharge and don't care
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
My sister in law has been admitted a few times and they don't care they have done unsafe discharge and they let patients who are not ready to be discharged as the patients tell the staff/consultant they are not ready but they still discharge abd when wonder why patients need to be back there and not only that they allow things that will harm patients in there as they don't check properly and they just don't give a dam they also offer u a sleeping bag and a tent if u have no where to go as they say they need the room as other people need it my sister in laws bags wasnt even packed and they moved someone else in her room absolutely disgusting how they treat there patients I am in process of taking matters further as this is bad and I want to make them understand these are human beings with a condition not a animal they also blame patients for other family members having a horrible disease by saying its the patients fault why they got the disease it's absolutely shocking I thought the nhs mental health staff are suppose to help the patients not disrespect the patients and treat them like animals
Visited Inpatient mental health services on February 2024
Review titled The Redwoods Centre
Replied on 23 July 2024
Thank you for sharing your feedback on the NHS website page and we are sorry that you have reason to raise concerns following your experience with the service. Your feedback is extremely important to us and we would welcome the opportunity to review your concerns further. We would appreciate it if you could contact our Patient Advice Liaison Service (PALS) and Experience Team by email on palsandexperience@mpft.nhs.uk or telephone us on 0800 783 2865 to provide your contact information so we are able to look into this further and respond.
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Review titled Lovely staff. Grateful
Rated 4 stars out of 5
by Bethany hill - Posted on 05 June 2023
My experience was pleasant. They helped me a lot. Nurse and staff are amazing and I’m entirely grateful for their care and compassion. Kindness towards myself and other patients were brilliant. Very thankful
Visited Inpatient mental health services on June 2023
Review titled The Redwoods Centre
Replied on 07 June 2023
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you had a positive experience.
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Review titled Excellent staff with good caring environment
Rated 5 stars out of 5
by Joanna higgott - Posted on 18 February 2023
I was admitted to redwoods with grade 4 skin injury unstable mental health bed bound ..no-one expecting a patient like me as hospice who transferred didn't give correct information ..redwoods dealt with situation really well..loads of equipment was supplied special bed ,gel pads name a few ..I was given personal call tag one nurses used as I couldn't reach wall ..the staff would respond straight away.they've got my mental health stable with correct tablets nursed my side to grade 2 now.I'm gonna miss them loads formed good bond ..over the years I've had my ups n downs but by far redwoods was hospital is best nhs hospital.they even allowed my mum visit out of hours..cooked ready meals ,orders from local shop also Amazon ..I was given physio and achieved my tasks girls were reassuring..redwoods helped get funding for me to be transferred to rehab ..keep up good work guys n girls miss you loads ..visit when I'm more mobile .Shrewsbury not far away x
Visited Inpatient mental health services on February 2023
Review titled The Redwoods Centre
Replied on 20 February 2023
‘Thank you for such positive feedback, as a team we are really pleased that you had such a positive experience in our hospital and wish you all the best for the future’
Information supplied by Midlands Partnership NHS Foundation Trust