The Ridgeway Hospital
Moormead Road, Wroughton, Swindon, Wiltshire, SN4 9DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unexpected
Rated 3 stars out of 5
by Anonymous - Posted on 06 November 2024
The Reception staff were excellent. The surgery was also excellent in every respect. What I found very surprising and disappointing was the almost non-existant communication with the support staff. To be issued to a cubicle and left for lengthy periods of time, apart from the occasional appearance for a check on something, or to deliver a theatre gown was not reassuring. I did not expect to be fussed over, but neither did I expect to be left to get on with things with in such a degree of isolation. I felt like a vehicle left in the car park waiting for a service and as I had already paid a hefty bill, nothing else seemed to be of interest or concern to the establishment.
Visited Gastrointestinal and Liver services on October 2024
The Ridgeway Hospital has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Tom Patterson - Posted on 12 November 2023
I cannot praise the staff enough, I was involved in a serious car crash over 2 years ago, I struggled with a continuous pain in my right shoulder, eventually my Doctor who is also amazing applied for me to have my shoulder operated on at a private hospital, I chose the Ridgeway because I live approximately 5 miles away, the operation was booked really quickly, on the operating table the surgeon discovered there was more serious injuries to my shoulder than the 3 MRI’s had detected, this was all rectified there & then resulting in a 3hr operation, during recovery I managed to break some of the stitches & when I called the Ridgeway they invited me straight in, I was seen within 5 minutes of arriving, 2 weeks later my shoulder had an infection & again I called the Ridgeway & was seen again in no time at all, I have been so impressed with the level of service at a private hospital I have just signed up to private medical insurance for my whole family, not that I feel the NHS is not good enough for me because it is, however having been told it’s approx a 2yr wait for an operation compared to 8 weeks, & being seen straight away compared to a 4hr wait it’s a no brainer, I have never been treated so well in my whole life, prior to being treated by a private hospital I have always criticised people who go private, however for me & my family it’s no going back.
Visited General Surgery on October 2023
The Ridgeway Hospital has not yet replied.
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Review titled No bicycle parking.
Rated 2 stars out of 5
by Gary Huett - Posted on 13 September 2023
Swindon Borough Council wants to promote health and environmental policies. Then why is there no where to lock up a bicycle at the Ridgeway hospital.
Visited Don't know on September 2023
Review titled The Ridgeway Hospital
Replied on 26 September 2023
Good morning Gary, We recognise the impact of the lack of a secure bicycle storage facility within our premises; please be assured that we continue to explore options to address this. Thank you for taking time to share your observation with us. Kind regards The Ridgeway Hospital
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Review titled Professional staff across the board
Rated 5 stars out of 5
by David Burge - Posted on 20 April 2023
At the moment I am still in hospital following an unexpected overnight stay. I must admit, I was very concerned after a long wait yesterday, some difficulty during the op. Throughout the past 24 hours plus, the staff were excellent working around me, they were calm reassuring and very professional. Yes I am still here, seen a couple of shift changes and am very grateful for the manner in which I have been treated.
Visited General Surgery on April 2023
Review titled The Ridgeway Hospital
Replied on 25 April 2023
Hello Mr Burge Thank you for your review. I am pleased to read that despite an unexpected overnight stay, the team at Ridgeway have been excellent in the service they have provided, delivering on our philosophy to provide the high quality, safe and compassionate care that our patients need, and expect. We wish you well on your recovery and thank you for choosing the Ridgeway Hospital. Kind Regards Louise Cooper Sales & Marketing Manager.
Information supplied by Circle Health Group Limited