The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry, Shropshire, SY10 7AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care when receiving Nerve Block
Rated 5 stars out of 5
by Shirley Dalton - Posted on 17 July 2023
The Doctor and the team showed great empathy helping me to relax, and the whole procedure proceeded without any problem. I felt very taken care of, ensuring a very positive patient experience for which I am very grateful.
Visited Orthopaedics on June 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 20 July 2023
Dear Ms Dalton Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of the Radiology Department for her attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Kind regards, Kayleigh Aris, Clinical Governance Admin Assistant
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Review titled Hip replacement/care
Rated 4 stars out of 5
by Allison - Posted on 05 June 2024
Private self funded total hip replacement. The service and care given by the consultant and surgery performed was beyond excellent and I am very grateful. This consultant surgeon has given me my life back and for that, I cannot put into words how much it means to me.The pre-op process was thorough and efficient and I am also extremely grateful to the care received from the staff in pre-op. They are kind, professional and efficient. However I regret to say the post-op experience was not good. Staying in Ludlow Ward, my first 24 hours after surgery was horrific. The staff were slow to respond to the call bell and my pain was allowed to escalate to the point where it was out of control. The consultant's registrar was required to intervene to assist when he witnessed the poor state I was in. On the night of my surgery, when I asked for a bed pan, the nurse advised that if I couldn't lift myself onto it, I would have to get up. I tearfully explained I was in too much pain and felt to poorly to get up and due to my complex hip issues, I had no "good leg" to push up on - another nurse then intervened and suggested they roll me onto the bed pan - which thankfully they did. I was unable to sleep on that first night post-op due to pain and having reported this to the night staff I was told this was "normal" - it was very grim indeed. The food served throughout my stay, Monday to Thursday - was awful. I was hoping for better given that I was paying - but in most part it was inedible. The only decent recognisable food was breakfast. Ludlow Ward was disappointing overall to say the least.
Visited Orthopaedics on May 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 08 August 2024
Dear Allison Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. I sincerely apologise for the delay in providing a response to you. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. For me to be able to pass these on, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. On a further note, I am very sorry to learn that you are unhappy with the care you received during your stay on the ward. I have now liaised with the Ward Manager, and she would like to offer her deepest apologies to you for your poor experience and would like to reassure you that this feedback has been shared with her team. Once again, many thanks for your comments. Kayleigh Aris, Clinical Governance Admin Assistant.
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Review titled Professional and courteous
Rated 5 stars out of 5
by Ken Jacobson - Posted on 17 May 2023
I recently had an MRI scan at the hospital and found what I had expected to be a challenging experience nothing of the sort - it was brilliantly orchestrated from my arrival to departure. Really appreciated the excellent attitude and competence of all the staff involved.
Visited Diagnostic Imaging on April 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 25 May 2023
Dear Mr Jacobson Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto the Manager of the MRI Department for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments. Miss Kayleigh Aris, Clinical Governance Admin Assistant
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Review titled Outstanding treatment and care
Rated 5 stars out of 5
by Neil Robinson - Posted on 18 April 2023
Attended 14 April for a second knee replacement, having had a number of procedures at Rjah previously. The level of care on this occasion was every bit the high standard I have experienced on previous visits. From admission, through to anaesthetic team, surgical team , recovery and ward team & physios , everyone went over and above to make this a very positive experience. Every member of staff went about their work with the patients well-being as their priority. 2nd day at home after discharge, and I’ve just had a call from the Knee Team to check how things are going - that is 5star service! Thank you all at Rjah
Visited Orthopaedics on April 2023
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 20 April 2023
Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback. For me to be able to pass these on, please can you confirm your personal details for me, via email, rjah.pals.office@nhs.net Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments.
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Review titled Excellent care
by Wild1 - Posted on 16 March 2023
I visited the hospital after the GP referral for knee pain. Was given a thorough and comprehensive assessment. All good but what blew me away was the attitude - from receptionist to consultant I was listened to and treated like a VIP. The time and care given was outstanding. I felt like I mattered and that an outcome would be forthcoming no matter how long it took. The hospital itself was immaculate and all procedures thoroughly explained. I honestly felt like I was receiving 5 star private health care.
Visited February 2023
Provided by Care opinion
Review titled The Robert Jones and Agnes Hunt Orthopaedic Hospital
Replied on 18 April 2023
Thank you very much for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust. It is most encouraging for the Trust to receive comments acknowledging the quality of care provided at the hospital and staff very much appreciate comments and feedback, I will now forward them onto all those that you have mentioned for their attention. Your compliments are invaluable to us as we constantly strive to continue to improve services at the RJAH Orthopaedic Hospital NHS Foundation Trust. Once again, many thanks for your comments.
Information supplied by Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust