The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Royal London Hospital.
Reviews
-
Review titled Excellent service in the renal ward
Rated 5 stars out of 5
by Rose66 - Posted on 12 July 2024
Thankyou for looking after my dad so well while he was starting dialysis. Each member of staff were professional and helpful. My dad received great care and was treated with dignity. Please ensure he has access to a wheelchair.You are all doing great.
Visited Nephrology on July 2024
Review titled The Royal London Hospital
Replied on 15 July 2024
Dear Rose66 Thank you for your positive feedback about the Renal service at Royal London Hospital. We are very happy that your dad receives excellent care and is treated with dignity by the team. We will ensure that your comment and kind words are shared with the service who we know will appreciate that you have taken the time to compliment their service. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Sent back home
Rated 2 stars out of 5
by Lu - Posted on 15 July 2024
At the urgent treatment centre, after I presented myself, I was asked to speak privately to a nurse, and she told me that because I just head throat sore ( not true, I had tonsillitis) since more than one day, was better going to a pharmacy (it was 18:20pm and pharmacies are closed at that time). She told me there was a long queue and it was better for me leaving. I was sick, I needed to be visited, and I ended up been sent home with a pharmacy leaflet
Visited Accident and emergency services on July 2024
The Royal London Hospital has not yet replied.
-
Review titled Excellent Antenatal Appointment
Rated 5 stars out of 5
by Alice Corbett - Posted on 13 June 2024
Today, (28 weeks) we saw an incredible midwife and her lovely student. This was by far the best antenatal appointment we had experienced. I felt exceptionally looked after and listened to, leaving my appointment feeling reassured and positive. Our midwife was incredibly knowledgeable, friendly and generous with her time. We hope to see her again during our pregnancy journey :) Thank you again, Alice and Chris
Visited Maternity services on June 2024
Review titled The Royal London Hospital
Replied on 14 June 2024
Dear Alice and Chris, Thank you for taking the time to share your positive feedback about the care you received from the maternity service at Royal London Hospital. We are pleased that you were treated amazingly by the staff and that they were kind. It is most rewarding when staff are recognised for their hard work, and we know that they will really appreciate receiving your kind words. Once again, we thank you. Central Complaints Team Barts Health NHS Trust
-
Review titled 7 cancellations for surgery in less than 3 years
Rated 1 star out of 5
by Luisa - Posted on 08 May 2024
After attending several pre-op assessments without any physical problem today not only I was informed from that I needed some extra assessment but this was done without caring for the surgery date. The reason for the previous pre-op assessments is that my surgery was cancelled already 3 times and this one will be the 4th in 22 months. So, I already heard all the reasons for the cancellations but the one for today is a new one! I have been referred to this hospital in July 2021 for 2 surgeries and so far I only had the first one and a total of 7 cancellations! In 2 of them the prosthetic needed for the surgery was not available and the last occasion it was said it was lost in the hospital! So when I read a previous comment saying: "the lack of organization, communication and basic competence is unacceptable" I couldn't agree more!
Visited Orthopaedics on May 2024
Review titled The Royal London Hospital
Replied on 30 May 2024
Dear Luisa, Dear Patient, Thank you for taking time to contact us with feedback about your experience at Royal London Hospital. We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
-
Review titled Antenatal department - nightmare
by Anonymous - Posted on 17 June 2024
Horrible experience so far with my first pregnancy. First midwife appointment , and the midwife didn’t even know what a “blighted ovum” was (my first miscarriage ) and kept asking me what it is.!!!! Then she couldn’t complete my blood test , she claimed “she didn’t want to poke me again “ and she sent me to another person. And guess what ? Few days later I was informed that one of my bloods was lost so I had to go again and repeat it. Few weeks later I had my first scan - I was waiting for 45 minutes - my bladder was about to explode , i was in discomfort trying to not go to the toilet and risk the scan. My husband and I asked the reception multiple times why we wait while all the people who arrive after us , theyve been already seen and left ! It was just us in the waiting area ! After a long wait and without knowing know what is causing this delay , I did my scan and NIPT blood test. I was told to expect a letter within 2 weeks. It’s been 3 weeks and I only received the letter yesterday. In the meantime , I was so worried so I called the antenatal department who referred me to the Screening department. After another long call and wait as the person who answered the phone couldn’t find my results on the system , some else called me later to confirm that it’s all good. How I’m going to give birth in this environment and with this lack of expertise ? Why you make people scared and stressed when they’re going through such a nice life experience ? So sad
Visited Obstetrics And Gynaecology on May 2024
Review titled The Royal London Hospital
Replied on 04 July 2024
Dear Patient Thank you for taking the time to share your feedback following your first appointment at Royal London Hospital. We are sorry and disappointed that your experience has left you feeling concerned about your future care with us. You may have already had the opportunity to raise this concern with the team but if not and you would like to speak to someone about this, may we suggest that you contact the Patient Family Contact Centre (PFCC) who will be able to support you in arranging this. You can contact PFCC on Tel. 0203 594 2040 or via email to bartshealth.familycontact@nhs.net, kindly quote Comment reference number: 1828586 when making contact and note that you will be asked for your personal details to aid their enquiries. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Pathetic and rude midwives
Rated 1 star out of 5
by Anonymous - Posted on 21 May 2024
I started experiencing contractions 24 hours before and as advised by the community midwife, I timed the contractions and they were coming out to be 3 mins apart. We went to into the hospital (Lotus Birth Centre, Ward 8b) and the midwife in charge was so rude and disrespectful. She instantly started manipulating me and wanted me to go to the triage 6e. From the start, she wanted me to be someone else’s problem, while i was the only patient in the waiting area. Later, she started accusing me for multiple hospital visits (my only visits during the pregnancy were 3 in the triage area), while on the discharge form she marked my prior visits to be “6-10”. This person was highly unprofessional, rude and didn’t want to help me at all. Later, she examined and sent us home rudely and indirectly implying that i shouldn’t come again to the hospital again unless the contractions are much severe. I asked some information about birthing options and she explicitly said: “I’m not the person to ask this information” and went away. During the whole interaction, I felt constantly belittled, accused and talked rudely, all while experiencing severe labour pain at 39 weeks pregnant. It was such pathetic behaviour and there’s no one to check. I feel so helpless and unsure about my delivery and exploring alternative options. Very sad and heartbreaking.
Visited Maternity services on May 2024
Review titled The Royal London Hospital
Replied on 22 May 2024
Dear Patient Thank you for taking time to contact us with feedback about the maternity service at Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We fully appreciate how upsetting this must have been and would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the Family Contact Centre Team on Site. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
-
Review titled Unable to provide the scheduled treatment
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2024
My recent encounter with the Royal London Hospital's sdec was frustrating. Although the emergency treatment may be slow yet effective, and the nurses and doctors demonstrate helpfulness and compassion, the incompetence and negligence displayed after confirming my appointment multiple times and arriving early were truly infuriating. In the middle of the week, I endured over five hours of waiting, only to be told that the pharmacy didn't have the rabies immunoglobulin available. After confirming my attendance with a nurse on Friday, she assured me everything would be set during the weekends. Arriving 20 minutes early on the day, I wasted another hour waiting, only to learn the hospital was still unprepared. Four hours past my appointment time, the vaccine was still nowhere to be found. The sheer lack of organization, communication, and basic competence is unacceptable. Royal London Hospital's rabies vaccination service is a disgrace. They've shown a blatant disregard for patients' time, health, and trust. It's infuriating and deeply concerning. This isn't just about inconvenience; it's about my personal health and well-being. In conclusion, they cannot provide the treatment that was planned and confirmed, resulting in a complete waste of my time, disrespectful treatment, and a disastrous impact on my health.
Visited Accident and emergency services on April 2024
Review titled The Royal London Hospital
Replied on 12 April 2024
Dear Patient, Thank you for taking time to contact us with feedback about your experience at Royal London Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
-
Review titled Totally unorganised and uncaring
Rated 1 star out of 5
by Julie - Posted on 08 May 2024
Just seen on my Patient knows best that my appointment for June has been cancelled with no alternative appointment given. This appointment was originally for May 2023 but the dept failed to inform me I had that appointment. No call no text and no letter, so as I am not psychic I was not aware of the appointment so did not attend. It took me weeks to get another appointment arranged. On the phone I was even asked what I wanted an appointment for. They gave me an appointment in November 2023 which they cancelled the day before stating the clinic was overbooked! They gave me an appointment for June which they have now cancelled. I have had to be referred twice now by my GP as they messed up the original referral at ENT and did not give me an initial appointment for almost 2 years. They finally gave me a telephone appointment but surprisingly no one called me at the appointment time. The service I have received is totally inadequate!! I get that there are enormous pressures on the service etc etc but there is no excuse for them being so dreadfully unorganised! Now I am going to have to go through my GP wasting their time for yet another referral to a different hospital this time as I have to accept Barts health do not want to see me. This is disgusting as I was born in the hospital, did my nurse training here and live close by!! Sad to to see the decline over the recent years
Visited Ear, Nose & Throat on April 2024
Review titled The Royal London Hospital
Replied on 30 May 2024
Dear Julie, Thank you for taking time to contact us with feedback about your experience at Royal London Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
-
Review titled Terrible! Can’t believe it
Rated 1 star out of 5
by Ali - Posted on 18 April 2024
Whipps cross and royal London hospital Waited hours to be seen at Whipps cross- told I need to go to royal London hospital by ambulance to get an mri and they called them and let them know Waited from 4pm. By 8pm we finally had got an ambulance and taken to royal London hospital The ambulance driver took us around ( both of us having mobility issues walking around the hospital to about 7 different areas) Then he left us in a random corridor and waved I went and asked for medication - they said they’ll get right on it Half an hour later I asked again, the woman asked who me and the other guy were. They hadn’t 1. Checked us in here or knew who we were 2. Even put forward I needed painkillers A nurse/ doctor walked us to same day emergency care and told us to sit down and we will be called, but there is a wait Half an hour later I asked for anti anxiety meds ( which I still haven’t had it’s now 22:38) - she asked who we were !!!!!! The previous doctor/ nurse didn’t even check us in here and told us to wait Overheard the receptionist on the phone saying we were from whipps cross and needed mri and I overheard her talking to someone saying they weren’t aware in mri!!!!!! So what the f is happening ?!?!?! At 4-4:30 I was told they called royal London hospital It’s now 10:30 and I probably won’t be seen for hours if they even know who we are Left everywhere by different people who didn’t want to deal with people. No one dates or fixes the issues and just pushes you on different people without informing anyone
Visited Accident and emergency services on April 2024
Review titled The Royal London Hospital
Replied on 19 April 2024
Dear Ali, Thank you for taking time to contact us with feedback about your experience at Royal London Hospital. We would welcome the opportunity to look into your experience and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0203 594 2040 or via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
-
Review titled Neglectful department
by Anonymous - Posted on 07 April 2024
This was my first time visiting royal London a&e. I arrived at the UTC unit at 19.37. It is now 3.16am the next day and I still haven't seen a doctor or even had my blood pressure checked. We were advised that the system was low and the delay would be no more than 5 hours. Which in itself is just crazy . However 8 hrs later and still nothing. Misleading information being given out. One minute we are hearing the system is down, next minute we are hearing not enough doctors. I am so so disappointed about the service today. I am sitting here holding my tears in complete agony and numbness in my limbs. Furthermore I just heard the clerk behind the desk telling a patient come back in the morning, there are hardly any doctors now and the wait is only 2 hrs in the morning . Soon which is it , system low or no doctors ?
Visited Accident and emergency services on April 2024
Review titled The Royal London Hospital
Replied on 08 April 2024
Dear Patient Thank you for taking the time to share your feedback about your experience in the Urgent Treatment Centre (UTC) at Royal London Hospital. Although this service is based on our hospital site, the UTC service is managed by Tower Hamlets GP Care Group not Barts Health NHS Trust. We will ensure that your comments are shared with THGPCG for their information. However, if you wish to pursue this issue further you can contact them directly at thgpcg.complaintsandfeedback@nhs.net (quoting comment reference number: 1791411 ). Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust