The Royal London Hospital
Whitechapel Road, Whitechapel, London, E1 1FRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding work
Rated 5 stars out of 5
by Michael Croft - Posted on 06 June 2023
Outstanding work the level is second to none such a bright clean hospital 10/10 my son is under the care of the royal London we have yo visit ever 6 months we live in Southend I'm very glad he's under the care of the royal London amazing staff
Visited Children's & Adolescent Services on June 2023
Review titled The Royal London Hospital
Replied on 13 June 2023
Dear Michael Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from The Royal London which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Mis-diagnosis
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I arrived at A&E with clearly apparent symptoms of pain, inflammation, rash etc to the left eye. I was referred to the minor injuries unit. When seen after 4 1/2 hours I was told I had conjunctivitis and given some antibiotic drops. I was seen for less than 5 minutes. After 5 days of eye drops and feeling much worse I attended Moorfields eye hospital who immediately diagnosed ocular shingles, which if left untreated can cause serious damage to sight. I have now been given a proper anti-viral treatment plan and hope that the 5 days without proper medication has not done permanent damage. I will allow that this occurred during the junior doctor's strike which could perhaps explain the problems
Visited Accident and emergency services on June 2023
Review titled The Royal London Hospital
Replied on 22 June 2023
Dear patient, Thank you for taking the time to share your feedback following your visit to The Royal London Hospital. We were very disappointed to learn about your experience. We would welcome the opportunity to look into this in more detail if you would like this happen, please liaise the Patient Family Contact Centre (PFCC) and provide them with your patient identifiable information (your NHS or hospital number, full name, DOB, date attended, contact number). They can be contacted by email address at bartshealth.familycontact@nhs.net . In the meantime, we will share your feedback with the PFCC. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Wait is too long
Rated 2 stars out of 5
by Anonymous - Posted on 08 June 2023
In urgent care due to having a miscarriage, I was told that it would be 1 1/2 hours to 2 hour wait and I have been waiting nearly 3 with people who came in after me going in before me. No offer for pain medication. I am in absolute agony. You would think this sort of thing would be high level considering how traumatic and upsetting it is but no. A swollen lip is not more important than losing a baby.
Visited Accident and emergency services on June 2023
Review titled The Royal London Hospital
Replied on 12 June 2023
Dear Patient Thank you for taking the time to share your feedback following your visit to the Royal London Hospital We are very sorry for your loss and would like the opportunity to have this looked into and also provide you with any guidance and support that is available during what must be a difficult time for you. If you feel up to it and wish to take up our offer now or at a later date, please liaise with our Patient Family Contact Centre who are based at Royal London Hospital. They can be contacted via email at bartshealth.familycontact@nhs.net or telephone number 0203 594 2040. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Fantastic practice
Rated 5 stars out of 5
by Valerie Molloy - Posted on 14 March 2024
I had such a positive birth not even a stitch with twins, thanks to Royal London and especially the midwives and gynaecologist, so supportive and helpful
Visited Obstetrics And Gynaecology on May 2023
Review titled The Royal London Hospital
Replied on 14 March 2024
Dear Valerie Molloy Thank you for taking the time to send us such positive feedback about your experience from the midwives and gynaecologist at Royal London Hospital. We are pleased that you found staff to be "helpful and supportive", and we will ensure that your thanks and kind words are shared with them. Congratulations and best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Excellent care and information
Rated 5 stars out of 5
by Anne Hill - Posted on 27 May 2023
A massive thank you once again for surgery to my daughters leg, excellent care and attention from consultants and nursing staff. Also information giving from post op and short stay surgical ward, greatly appreciated. A big thank you to the transport service which is sometimes overlooked.
Visited Orthopaedics on May 2023
Review titled The Royal London Hospital
Replied on 30 May 2023
Dear Anne Thank you for taking the time to share such positive feedback regarding your daughter's surgical care, treatment, and the Transport service at Royal London Hospital. It is most rewarding to learn that all of our staff provided your daughter with "excellent care, attention" and communicated with you throughout her stay. We will ensure that this your kind words are shared with the Teams. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Referral to the A&E Psychology Team
by horologiumbz86 - Posted on 22 May 2023
This turmoil came from my work. My ex-employer did not share important information with me, did not investigate the allegations against me but dismissed me. This put me in a challenging situation. My body reacted, and I couldn't sleep enough. One morning, I woke up with a headache and was hungry, but when I sipped a bit of water and coffee, however, I vomited straight away. I couldn't move. I could eat. My life was in turmoil. I felt hopeless. I called my GP, who referred me to the A&E psychology team. They supported me amazingly. I slept 7 hours that night. I'm still tired, but I'm getting to know what to do. Thank you
Visited May 2023
Provided by Care opinion
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear horologiumbz86 Thank you very much for taking the time to provide such positive feedback about the “outstanding care” you received from the A&E psychology which we will ensure is shared with our ELFT Team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
Provided by Care opinion
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Review titled Great staff poor visiting policy
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2023
I can’t fault the care I received the staff were a privilege to the NHS to have but the visiting policy and times of visitation on the ward are none human. They don’t take in consideration that in order for patients to heal they need emotional support from loved ones for as long as possible. Whoever designed ward 3d didn’t take any consideration for patient mental health and well being, the bay I stayed had no windows at all so you can’t tell if it’s day or night, sunny or raining. Imagine staying locked there for a week with very limited number of visitors 1 at a time and maximum 3 a day between 1-6 add this in one equation and all the lovely care provided by the silent heroes working here will just be thrown against the wall. I hope the trust would look at this visitation policy and find ways to improve the invironment for the patients.
Visited Don't know on May 2023
Review titled The Royal London Hospital
Replied on 22 May 2023
Dear Patient Thank you for taking the time to share your feedback following your stay at Royal London Hospital. We are pleased that in your own words you received "lovely care, and the staff were great". Your kind words will be shared with the ward. We always welcome comments on ways to improve our patients experience and will ensure that your comments on the visiting policy is shared too. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Such care, speed and efficient diagnosis
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
|Suffering from breathing problems/bronchial infection/asthma I attended A&E on 16 April. After speedy triage I was sent to the ATC and seen by a sympathetic and extremely competent doctor (a woman), who took time to examine me, explain her diagnosis, answer questions and proscribe. She was utterly brilliant and after 5 days of medication, I am recovering. Most grateful if this could be passed on to the doctor I saw.
Visited Accident and emergency services on April 2023
Review titled The Royal London Hospital
Replied on 24 April 2023
Dear Patient Thank you for taking the time to share such positive feedback following your recent attendance to the Accident & Emergency Department at Royal London Hospital. We are very happy that your seen quickly and that the doctor who treated you provided excellent care. In order for us to ensure that this is shared with the specific doctor as you have requested, please can you contact the Patient Family Contact Centre (PFCC) and provide them with your patient identifiable information (NHS or hospital number), so they can identify the name of the doctor who cared for you? Kindly note that you will have to specify to them when you left your comments, date/approximate time you attended the hospital, also if you could confirm if the doctor was in the UTC (managed by Tower Hamlets GP Care Group) rather than A&E so that they can link the information provided with the correct feedback received and direct accordingly. We are aware that this information cannot be given via the NHS Website feedback platform so if you email PFCC at bartshealth.familycontact@nhs.net with the details that would be most appreciated. In the meantime, this will be shared with the department. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Contradictory servuce
Rated 4 stars out of 5
by Asta - Posted on 13 January 2024
Delivery unit staff was amazing, very helpfull, suportive and understanding. And apologized for experience before they took me in. On the other hand, the service I got at the maternity triage, before getting into delivery unit, was very cold and indifferent. My 1st birth was spontanious, however nurse on duty decided to stick to the books and I was asked to leave as she assumed it will take me hours before delivery starts. She wasn’t even keed on checking me. The last time I was asked to leave just by luck my waters broke and the birth started while I was still in hospital premises and managed to come back to the triage. Before getting upstairs, I had to send my friend to triage to show photo as evidence that my waters really broke. I was taken back in still with indifferent attitude and was still asked to leave shortly and only when we finally convinced her to prep me for epidural, which I signed for from the start of my pregnancy, but it wasn’t even considered untill we brought it up, nurse checked me and realiased I am actually pushing not just contracting, if it wasn’t for it I would have given birth in a taxi, lift or triage. So 2 hours nurse was convincing me to leave and wasn’t checking checking me after my waters broke just because “ I am 1st time mum and this is just the start of labour” where in reality I was pushing… So delivery unit great, thanks them for their work! and experience prior that not the best, they definetly could do better.
Visited Maternity services on April 2023
Review titled The Royal London Hospital
Replied on 16 January 2024
Dear Asta Thank you for taking time to contact us with your feedback about Royal London Hospital. It was disappointing to read that aspects of your experience were less than satisfactory, but we are pleased that the care provided in the Delivery Unit was much better and, in your words, "great". We will ensure that your comments are shared with the service as it is important that they are made aware of both your positive and negative experiences, and where appropriate make improvements. If you would like for the service to look into this in more detail and provide you with feedback, please liaise with the team in the Family Contact Centre who will be able to assist you further. You will need to provide them with your contact details (including your hospital or NHS number) and a detailed summary of the concern to be looked into. You can do this via emailing them at bartshealth.familycontact@nhs.net or by telephone on 0203 594 2040 quoting - Comment reference number:1738900, so that they link your further communication to your feedback. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Excellent patient service
Rated 5 stars out of 5
by Antonella Stravoravdi - Posted on 06 November 2023
I was in the hospital between April to October and I'm grateful to all the doctors, nurses healthcare staff and volunteers who looked after me, especially the ones from wards 4e&f, 12c,12d,12f. A huge thanks to my lead consultant for saving my life. Outstanding patient service from all involved! Honest, caring and professional. Keep up the great work!
Visited Major trauma on April 2023
Review titled The Royal London Hospital
Replied on 07 November 2023
Dear Antonella Stravoravdi Thank you for taking the time to share such positive feedback about the lead consultant, doctors, nurses, healthcare staff and volunteers who looked after you at Royal London Hospital. It heartening to learn that you received "outstanding patient service" and that all staff involved in your care were "honest, caring and professional". We will ensure that your kind words are shared with the teams, who we know will be most appreciative. Best wishes to you Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust