The Royal Marsden Hospital
Fulham Road, London, SW3 6JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Management of Sunday ward attender list
Rated 4 stars out of 5
by Anthony Stanley - Posted on 09 July 2024
On Sunday 7 June, I needed to attend the Markus ward for a pump disconnect. I had an appointment for 1530. I went to the Royal Marsden Chelsea reception at 1500. The receptionist was very helpful and phoned up to the ward to register my arrival. I was told there were two people before me on the wait list to be seen. Unfortunately I ended up waiting for 90 mins to be seen. The receptionist phoned on several times and was informed that other patients had gone up to the ward directly and in effect “jumped the queue”. The single nurse on the ward was not able to manage the wait list in this way. It would be helpful for the ward to review how it manages its wait list or its staffing levels on Sundays to avoid such avoidable delays.
Visited June 2024
The Royal Marsden Hospital has not yet replied.
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Review titled Radiography
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2024
All staff I interacted with were excellent from the students to the radiographers - they were a credit to the hospital.
Visited February 2024
The Royal Marsden Hospital has not yet replied.
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Review titled Referral made but no appointment given
Rated 1 star out of 5
by Colin Muir McQueen SCOTT - Posted on 16 May 2024
On 29 Feb 2024 I received a letter telling me to arrange an appt at the Adult Allergy Clinic at the Royal Brompton in London. Booking ref 0004 2558 6073. I live in Northamptonshire so London is not a great place to get to but I went ahead to to arrange it. But when I tried to make it there were no appts available! So I dutifully filled in the blank page you asked me to fill in so you could contact me - mobile contact no 07903-453242 - and waited for a call or mail to tell me when it might be. I was very patient but in early May I called my GP to find out what was going on since I'd had no reply from hyou and they told me the referral had been refused! No contact attempt was made to tell me this and the GP's Secretarty says she keeps calling to try to contact you but no-one replies or picks up the phone. I'm unhappy about the experience I've had to date. How long does a short mail or call take to update me? I'm unhappy that I was left in the dark when I'd followed your procedure to the letter and was waited patiently for a reply that apparently was never going to come.
Visited February 2024
The Royal Marsden Hospital has not yet replied.
Information supplied by University Hospitals Sussex NHS Foundation Trust