The Walton Centre
Lower Lane, Fazakerley, Liverpool, Merseyside, L9 7LJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No communication - getting a bit desperate
Rated 1 star out of 5
by Neil Williamson - Posted on 23 June 2024
Having been listed for decompression surgery last year and being told that February/March were possible dates I undertook pre-op in January ( now expired I'm sure ). Since then nothing. My GP has written. I spent hours trying to contact my surgeon’s secretary but the phone was never answered. I'm getting so much worse as the days go on. I have every faith in my surgeon’s abilities but I just can't seem to have the two of us meet in an operating theatre. I just feel completely abandoned the first time I have really needed the nhs. What is going on? My wife was under the care of the now retired nurosurgeon with the initials pre since the late 90s and to this day albeit with a different Doctor has always been looked after well really well. No point telling me to contact the patient experience team because I did via email and also left a phone message on 7th of May and didn't receive a response to either. Despite getting confirmation that my email was received.
Visited Neurosurgery on May 2024
The Walton Centre has not yet replied.
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Review titled Patient and caring staff
Rated 5 stars out of 5
by Jake Wild - Posted on 17 May 2024
Visited the Halton UTC with extreme discomfort and pain that was stopping me from sleeping. Being listened to by the staff and given relevant advice went a long way after being told by Widnes UTC there was nothing I could do. I had a good night's sleep thank to their care. Thanks to all the staff especially the triage nurse in UTC can't thank you enough you made my week.
Visited Don't know on May 2024
The Walton Centre has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Beth - Posted on 28 December 2023
This centre is amazing... their staff are all incredibly motivated and knowledgeable. Their cohesion as a team is, honestly, like a well oiled machine. I've always had a problem with feeling safe anywhere, and its amazing finding somewhere you actually believe yourself to be as safe as houses. That sounds daft, but it's really important to me. I trust that if me being here is adding anything to the search for cures or diagnosis then that has fulfilled my reason for being here. I sincerely try to be useful in life, and I really hope this is being useful, also making me feel like an entirely new person from an important point of view for me, this treatment is astonishingly efficient, I would really like to hear more about what is being removed during the plasma exchange, only to give me sn idea of how it might be useful for someone else. I honestly can't understand that if something isn't good for one person, then it can't be good for everyone else. I'm being sensible with this though, believe me, because I 100% believe that the work is anonymous. Thank you Chavasse Ward, and all the staff who sail in her... Happy New 2024... its gonna be a stonker...xxx
Visited Neurology on December 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Incredibly caring and proficient
Rated 5 stars out of 5
by Jakki - Posted on 06 September 2023
For nearly a year I have been very worried about needing an embolisation to attempt to seal a dural venous arterial fistula. I was admitted for the procedure and was anxious, as a previous admission had resulted in a cancellation, due to an emergency. The team were very reassuring that this second attempt would go ahead, and I was relieved when I was sent for earlier than expected. Everyone who dealt with me was kind, professional and extremely caring. I was kept very calm and relaxed, which made everything less stressful. The team met me before the procedure and checked that I understood what would happen. In the recovery room the nurse was very helpful and phoned my husband to tell him that all had gone well. Back on Dott ward the staff were wonderful. They fully understood my needs and carried out all their observations quietly and efficiently. From the student nurses to the senior staff, they really couldn’t have looked after me better. The day after the procedure the consultant told me that the embolisation appears to have been a complete success, which is amazingly good news as they had warned me that they might not be able to fully seal the fistula. I was given excellent discharge advice, and the staff were very helpful about giving me ample time to contact my husband, as we live some distance from the hospital. My only small criticism is that nobody seems to be answering the phone. As I was feeling very unwell immediately after the procedure I turned my phone to silent. My husband had been trying to get an update on my progress but couldn’t speak to anyone. On the other hand, I totally understand that the high level of care that we, the patients, received might mean not answering phone calls which would distract from nursing responsibilities. To conclude, how incredibly fortunate are we to have access to such dedicated and competent neurological services? I cannot thank the staff and hospital enough. You are amazing.
Visited Neurosurgery on September 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Experienced cared, just a shame about the nhs
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2023
Waited a year for a referral for my headaches after a hospital admission last year. Doctor I saw from the Walton Centre was very professional and gave me multiple choices to help combat them. That's all I needed. It's taken a whole year to get this appointment, gp had been prescribing medications that weren't helpful for that entire time. What on earth has happened to the NHS that appointments are taking that long?
Visited Neurology on September 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Kim gamble - Posted on 01 September 2023
I arrived at the Jefferson ward 7 am on 30 th of august everyone was so friendly nothing was to much bother all nurses and specialists are a credit to the Walton centre didn’t wait to long for my operation the surgeon who done my operation was amazing such a gentlemen the whole team are fantastic. Then in recovery nothing was to much for the lady who looked after me thank you Then I went to the chavasse ward all the nurses again were lovely one nurse was extremely helpful and amazing thank you all so much for a lovely stress free time
Visited Neurosurgery on August 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the time to share your story and positive comments with us. I would like to assure you they have been shared with all those involved. The Patient Experience Team
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Review titled Really disappointed
Rated 2 stars out of 5
by Eryn jones - Posted on 12 July 2023
My grandad has hospital for 2 weeks now and his operation has been postponed every single day even though he is top priority. I am so disappointed the day he was supposed to be going in for a stent fitted and us waiting for a call to see if the procedure went ok stressing waiting for the call to see if he’s ok only for us having to ring them to find out it’s been delayed again and has had no visitors as we were told he wouldn’t be on the ward. I am saddened by the experience and not being informed about someone so special to us. No updates, no communication and no respect or empathy for our family our our family member in the hospital.
Visited Neurosurgery on July 2023
Review titled The Walton Centre
Replied on 14 July 2023
Thank you for your comment, I am sorry to hear of the difficulties your grandad and family have experienced. In order for the Trust to look into this matter further, please contact the Patient and Family Experience Team with more information - Email wcft.patientexperienceteam@nhs.net
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Review titled Excellent patient care
Rated 5 stars out of 5
by Bev Clitheroe - Posted on 09 June 2023
Following lumbar decompression surgery, I’d just like to say thank you from the bottom of my heart. From the admin staff, nursing staff and surgical staff, you were all amazing and the care I received was second to none. Always informed, greeted by a friendly face, reassured, nothing was too much trouble. In an often thankless job, I’d just like everyone to know how thankful I am. For giving me the best patient experience. I’m very grateful to each and every one of you for what you did for me. You should be proud of the team you have at Walton Neuro.
Visited Neurosurgery on June 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for taking the team to leave your comments and we were delighted that you received excellent care and treatment. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help. The Patient Experience Team
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Review titled They have given up !!!
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Another trip today at the Wrexham Walton Centre to see the same doctor as I seen back on October we are now in June to ask me the same questions as in October and refer me to the same place Walton in Liverpool I heard all this in October? The doctor actually said to me I don't have any answers for you I don't have a magic fix right now I came out crying like I was unworthy of his time,the doctor even said do you know we have a pile up from covid like it was my fault I need ro read your notes and come up with a plan well surely you do that before I arrive for the second appointment yet again ? Thanks for your time and wasting mine
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
We were sorry to read of your experience and the impact this had on you. If you require any further support please contact our team at wcft.patientexperienceteam.net who will be happy to help.
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Review titled Wonderful neurological nurse
Rated 5 stars out of 5
by Jakki - Posted on 01 June 2023
I am currently under the care of the neurological department of the Walton Centre. I was feeling rather lost and overwhelmed because, whilst the consultant has been extremely competent and has very clearly explained my condition and the proposed treatment, I simply needed to talk to someone who understood. I phoned and left a message for the nurse, who then phoned me back, later in the day. Speaking with her was such a relief. She totally understood my state of mind and clearly addressed all my concerns and queries. She took me, step by step, through the dos and don’ts, and explained any warning signs of which I should be aware. Before ending the conversation she summarised the advice, and told me that she had emailed the consultant. She then phoned me back, almost immediately, to tell me that she had spoken with the consultant and a date was now being set for my procedure. Sure enough, the following day I was given a date and further information. Then, this kind nurse followed up the phone call with a letter, summarising our conversation. I am both impressed and immensely grateful.
Visited Neurology on May 2023
Review titled The Walton Centre
Replied on 29 April 2024
Thank you for your feedback which is very important to us. It was reassuring to read that you received excellent care, treatment and communication from your Neurology Nurse and that she followed up and updated your consultant. The Patient Experience Team
Information supplied by The Walton Centre NHS Foundation Trust