The Whittington Hospital
Magdala Avenue, Magdala Avenue, London, N19 5NFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The Whittington Hospital.
Reviews
-
Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
I went to the Urgent Care Centre as I was feeling very unwell. First doctor gave me one diagnosis and the second consultant gave me another all without performing a single test. I did ask for some tests to confirm the diagnosis but none were made. They couldn't get rid of me fast enough. I am immunocompromised and this was totally ignored.
Visited Accident and emergency services on July 2024
Review titled The Whittington Hospital
Replied on 18 July 2024
Dear patient, Thank you for taking the time to leave feedback. We are very sorry to hear that the service you received on this occasion did not meet your expectations, as we aim to provide a high standard of care to all of our patients. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Unprecedented surgical cancellations
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2024
I was posted for an open hernia repair on 09/07/2024 as day treatment. I have been waiting for my surgery very badly as symptoms worsened over time. On the day of admission in the day treatment unit, after I changing to theatre attire and consent formalities, I was told that the surgery was cancelled due shortage of Anaesthetists. Moreover, all of my fellow patients who were desperately waiting for their surgeries were deeply flabbergasted. After a formal apology from a manager, we were send back. However, I highly appreciate the nurses in the unit who were very supportive and empathetic. Kindly make necessary contingent arrangements to avoid such situations which creates a negative impact on the invaluable NHS Services.
Visited General Surgery on July 2024
Review titled The Whittington Hospital
Replied on 18 July 2024
Dear patient, Thank you for taking the time to leave feedback. We are sorry to hear that you had a poor experience on this occasion and that the service you received did not meet the standard of care we aim to provide to our patients. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk We appreciate your kind comments about our nurses and will ensure this is passed on. With best wishes The PALS team
-
Review titled Great Experience
Rated 4 stars out of 5
by Stephanie - Posted on 04 July 2024
I came in on 3rd Jul and my doctor and her team were great (system won't let me name them!). They made me feel comfortable and safe and even though I was really worried about the hysteroscopy procedure being painful it was only uncomfortable for a few minutes and very bearable! My doctor even removed a polyp and I felt no pain!
Visited Obstetrics And Gynaecology on July 2024
Review titled The Whittington Hospital
Replied on 05 July 2024
Dear Stephanie, Thank you for taking the time to write about your recent experience. We are really pleased to hear that it went so well and was practically painless! It is lovely to hear that our staff looked after you so well and we will ensure your feedback is shared with senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Fantastic Care from all Nursing Staff
Rated 5 stars out of 5
by Roger Biggs - Posted on 30 June 2024
The nursing staff who looked after me were absolutely wonderful and I couldn't want anything more from such a fantastic team.
Visited Intensive Care on June 2024
Review titled The Whittington Hospital
Replied on 05 July 2024
Dear Mr Biggs, Thank you for taking the time to leave feedback regarding your experience. We hope you are feeling better. It is lovely to hear that our nurses looked after you so well and we will ensure your feedback is shared with senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Excellent care throughout mum's stay
Rated 5 stars out of 5
by Hazel - Posted on 26 June 2024
Mum (94)was admitted to A&E after passing out and hitting her head. From the moment she arrived in an ambulance she was treated with kindness, patience, and respect. She had blood taken, ecg, head scan and was in a close obs bed within 6 1/2 hrs. In Mary Seacole South the excellent care continued whilst she was on a 48hr heart monitor, then in Montuschi ward where she stayed for a week before having a pacemaker fitted at Bart's, returning to the Whittington and discharge the next day. A huge thank you to all the staff who treated her for their kindness and professionalism throughout. In spite of them being so very busy nothing was ever a problem.
Visited Don't know on June 2024
Review titled The Whittington Hospital
Replied on 05 July 2024
Dear Hazel, Thank you for taking the time to write about your mother’s experience. We hope she is feeling much better. It is really lovely to hear that she was looked after so well in A&E, Mary Seacole South Ward, and Montuschi Ward. We will ensure that your feedback is shared with senior managers for the different areas she was seen in. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Phone line just goes dead
Rated 1 star out of 5
by Melissa - Posted on 23 May 2024
I have called twice to the centre that I was referred to for an Ultrasound to change my appointment. I was in the queue twice for at least ten minutes, waited, and then there was a sound as if someone was picking up and then nothing. Silence. I kept repeating hello and asking if they could hear my but there was no response. I just wasted an hour of my time trying to get in touch and the outcome wasn't even that I was able to change my appointment. So now what? I can't attend and I can't change the appointment?
Visited Don't know on May 2024
Review titled The Whittington Hospital
Replied on 23 May 2024
Dear Melissa, Thank you for taking the time to leave feedback regarding your experience. We are sorry to hear that you have been unable to get through to Ultrasound. Please call the main Imaging Department on 020 7288 5888 who will be able to assist with your query. We will ensure that your feedback is shared with the relevant senior managers. If you are still experiencing difficulties in reaching the service, please contact the PALS & Complaints team whose details can be found on our website. www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Not Helpful
Rated 3 stars out of 5
by Anonymous - Posted on 20 May 2024
I don't know why but some staff are very rude and don't know how to speak nicely and politely to callers. At all times, staff should treat people/patients with a respectful manner. Most of the time depends on who you get, they are very good and helpful but my experience today was awful.
Visited Don't know on May 2024
Review titled The Whittington Hospital
Replied on 23 May 2024
Dear patient Thank you for leaving feedback. We are sorry to hear that you had a poor experience on this occasion and that the service you received did not meet the standard of care we aim to provide to our patients. If you would like to discuss your concerns further, please contact the PALS & Complaints team whose details can be found on our website www.whittington.nhs.uk With best wishes The PALS team
-
Review titled Commendable practice
Rated 4 stars out of 5
by Anonymous - Posted on 06 May 2024
My daughter was taken to A & E. The staff were extremely polite, friendly and empathetic. The care in resus was second to none. Unfortunately I am not allowed to mention specific names as they deserve a mention. I've been to A & E on a number of occasions and this particular visit has shone a positive light on the staff that I had the good fortune to meet.
Visited Accident and emergency services on May 2024
Review titled The Whittington Hospital
Replied on 07 May 2024
Dear parent, Thank you for taking the time to leave a review regarding your daughter’s recent visit to A&E. We hope she is feeling better. It is lovely to hear that our staff looked after your daughter so well and we will ensure your feedback is shared with senior managers. You may wish to send feedback directly to PALS, mentioning specific names, which we would be happy to pass on to the named colleagues. Please see this link for further details www.whittington.nhs.uk/?c=1341. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Compassionate, proactive, and caring staff
Rated 5 stars out of 5
by Joe - Posted on 15 May 2024
I attended the Emergency Department in May of 2024. Although the department was extremely busy, the staff still managed to go above and beyond, regularly checking and keeping on top of pain and taking the time to answer any questions and make me feel comfortable. I can’t speak highly enough of the nurses, HCAs, doctors and porters - thank you for looking after us all!
Visited Accident and emergency services on May 2024
Review titled The Whittington Hospital
Replied on 06 June 2024
Dear Joe, Thank you for taking the time to leave feedback regarding your experience in A&E. We hope you are feeling better. It is lovely to hear that our staff looked after you so well and we will ensure your feedback is shared with senior managers. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
-
Review titled Fantastic Experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Visited for a Colonoscopy, the service was fantastic, the staff as caring as attentive as you could hope for and the whole process was as smooth as I could have hoped. All my anxiety was taken away by a great bunch of people.
Visited Colorectal cancer services on April 2024
Review titled The Whittington Hospital
Replied on 25 April 2024
Dear patient, Thank you for taking the time to leave feedback regarding your recent colonoscopy appointment. It is lovely to hear that our staff looked after you so well and we will ensure all relevant colleagues are informed. It is always a pleasure to hear that our staff have given good care to our patients. With best wishes The PALS team
Information supplied by Whittington Health NHS Trust