The Winterbourne Hospital
Herringston Road, Dorchester, Dorset, DT1 2DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Caring Staff
Rated 5 stars out of 5
by Christine. Bond - Posted on 28 July 2024
Just had a total knee replacement on 25th July, 1 night stay, surgery was excellent & every staff member including catering were brilliant & very attentative. My nurse was particularly lovely, hard working & nothing was too much to ask, she is fantastic. Thankyou to my surgeon & all your theatre team , I am so grateful for the care I received. Sorry not allowed to mention any names but I will always remember you all
Visited Orthopaedics on July 2024
Review titled The Winterbourne Hospital
Replied on 30 July 2024
HI Christine, thank you for sharing your positive experience with us. We are delighted to hear that your surgery went well and that you felt well-cared for by our team. Your kind words about our staff, particularly your nurse and the catering services mean a lot to us. From all at the Winterbourne, we wish you a smooth and speedy recovery.
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Review titled Excellent...
Rated 5 stars out of 5
by Mr.Chris Holtoyd - Posted on 18 June 2024
The Staff & Surgeons are professional and at the top there game at the Winterbourne Hospital Dorchester.Now Circle Health, my experience could not have gone better and the only criticism i will make is that it was renown for the excellent bean to cup coffee when managed by B.M.I.but Circle Health seem to have scrapped that idea and now leave both the patients and staff with undrinkable warm water that resembles no hot drink anywhere.Please raise the standard of the refreshments to match the remainder of the Hospital please as they were before Circle took over.Its terrible.!!! Regards Chris Holroyd
Visited Ophthalmology on June 2024
Review titled The Winterbourne Hospital
Replied on 18 June 2024
Hi Chris, thank you for your review. We are delighted to hear everything went smoothly with your treatment, but will certainly pass on your feedback to our team regarding the refreshments. From all at the Winterbourne, we hope you are recovering well.
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Review titled Fantastic Care
Rated 4 stars out of 5
by HAYLEY EVANS - Posted on 06 June 2023
My mother had a Total Knee Replacement and stayed overnight at the Winterbourne. The Nurses and Sister were absolutely brilliant, they really looked after her well. My mother has Alzheimer's and was a bit confused, but the staff were so good with her. Thank you so much to nursing staff and orthopaedic surgeon team. Brilliant.
Visited Orthopaedics on May 2023
Review titled The Winterbourne Hospital
Replied on 07 June 2023
Hi Hayley, thank you for taking the time to leave a review. We're glad everything went smoothly for your mother, and from all at the Winterbourne we wish her well in her recovery. Many thanks
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Review titled Thanks to the Team
Rated 5 stars out of 5
by Winnie M - Posted on 22 May 2023
The professionalism and attention to detail by all members of the team was exemplary. I had total confidence in the process and informed at every stage. Nothing was too much trouble from pre assessment to final discharge. Congratulations to the team at the Winterborne. Thank you for making a potential stressful stay into a relaxing and healing experience.
Visited General Surgery on May 2023
Review titled The Winterbourne Hospital
Replied on 07 June 2023
Hi Winnie, thank you for taking the time to share your comments with us. We're glad to hear you felt at ease, wishing you all the best with your recovery. Many thanks
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
The staff were very friendly and kept me up to date with everything. Would definitely recommend this hospital.
Visited General Surgery on December 2022
Review titled The Winterbourne Hospital
Replied on 21 December 2022
Hello, thank you for your comments, we will pass them on to the hospital team. We wish you well in your recovery.
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Review titled Ease of accessibility to queries
Rated 4 stars out of 5
by Tessa Hann - Posted on 19 December 2022
On contacting a virus and being very unwell I tried to telephone the Winterbourne to inform them that I could not attend for minor surgery tomorrow morning. I was transferred a call centre who said they would deal with my query . They also said no one was available to deal with my information.I find this unacceptable.
Visited General Surgery on December 2022
Review titled The Winterbourne Hospital
Replied on 21 December 2022
Hi Tessa, thank you for your feedback. We apologise that you weren't able to speak with a member of staff about your surgery. In order for us to clarify what happened, if you're happy to, please email customerservicewinterbourne@circlehealthgroup.co.uk.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Donna - Posted on 08 October 2022
All of the staff are so polite and professional. Nothing is too much for them. The experience of being in hospital (day surgery) was made all the better for the kind staff. The physio department are also amazing.
Visited General Surgery on September 2022
Review titled The Winterbourne Hospital
Replied on 10 October 2022
Hi Donna, thank you for your comments, the team will be happy to receive them. We wish you well in your recovery. Many thanks
Information supplied by Circle Health Group Limited