The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care.
Rated 5 stars out of 5
by Natalie - Posted on 20 January 2024
Visited with my daughter who had suspected fracture . Was seen and given pain relief and x rated within 30 mins and after treatment given . Superb care and all staff we came across from the staff in children waiting area in accident and emergency to the radiographers to the lovely practitioner we saw to get the boot were all amazing and so kind . Really impressed . Keep up the fantastic work you all do . So grateful
Visited Accident and emergency services on January 2024
The York Hospital has not yet replied.
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Review titled Lovely staff
Rated 5 stars out of 5
by Tracy Richards - Posted on 04 February 2024
Having had surgery 26/1 came out of theatre then went onto recovery room then onto ward 16 I'd like to thank all the staff who were there to care for me you were all so wonderful and very caring throughout my 5 day stay made me feel at home. Loved to see all the different members of my care team come onto the ward every morning to see how things were. Plenty of food choice to and the food was amazing . Thank you all
Visited Colorectal cancer services on January 2024
The York Hospital has not yet replied.
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Review titled Cipher ward
Rated 5 stars out of 5
by Ann Matthews - Posted on 31 December 2023
Arrived in AE after being taken off train on my journey home, can only praise everyone who looked after me when I was on my own miles from home and anxious
Visited Accident and emergency services on December 2023
Review titled The York Hospital
Replied on 04 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Wonderful care.
by GemDW27 - Posted on 12 December 2023
My 10-year-old son attended the outpatients department for surgery on his mouth. Every single member of staff that we met was so kind, caring, friendly and knowledgeable. It was the first time my son has had any type of treatment so we were all nervous. I could not have asked for better care. He was quite poorly after and the first thing he said when he came round was that the staff had been so kind to him. The kindness and comfort we were given made a very difficult day as easy as it could.
Visited December 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 15 December 2023
Thank you for your comment. I am delighted to hear about the excellent care your son received from the Surgical Team at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your son received from the clinical and nursing teams involved in his care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Thank you
Rated 5 stars out of 5
by Caroline Helfferich - Posted on 18 December 2023
The Neurologist cannot be faulted, amazing service. They quickly saw me and got everything sorted. The lovely Dr/Consultant in G1 was amazing. After having a stressful few days previously they got; MRI, bloods, lumbar puncture and medicines organised. Thank you for all your help and making me feel at ease. I might get to walk the Reindeer Rush after all but I will be handing my santa suit over to someone else this year but because of you guys I get to see my class before Christmas.
Visited Neurology on December 2023
Review titled The York Hospital
Replied on 29 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Neurological Department and Ward G1 at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Fantastic care for my son
by KateyB - Posted on 03 November 2023
My son attended York A&E department with a laceration to his hand. From arriving to A&E all the staff treated him with lots of care and professionalism. The care he was provided with was fantastic, and I am very grateful for that.
Visited November 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am delighted to hear about the excellent care your son received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your son received from the clinical and nursing teams involved in his care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled A&E visit
by Alan35423 - Posted on 28 November 2023
Had to go to the A&E dept of York hospital November 2023. Had a hip problem that I need some medical assistance with. We were there for about 6 hours. The dept was very busy. Although it was a long time, we were met with nothing but helpful, informative staff. All were friendly and helpful, always had smiles on their faces. Credit to all the different medical personnel we came in contact with. Even the senior doctor took time to explain the medical treatment his department was delivering. Well done NHS York.
Visited November 2023
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Review titled The York Hospital
Replied on 05 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Just Amazing!
Rated 5 stars out of 5
by Rob - Posted on 03 November 2023
The Ophthalmology department at York Hospital enabled me to see the world again through my left eye. I have keratoconus and without the care and support I recieved from this department, I wouldn't be able to see like I can now. I am eternally greatful for everything you have done. Thank you so much. You are truly wondeful people!
Visited Ophthalmology on November 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Ophthalmology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Very difficult to reach
by earmarkhb86 - Posted on 14 November 2023
Appointments always get cancelled and are very difficult to reach that I believe it's led to possible permanent joint damage.
Visited November 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by Alison K - Posted on 03 November 2023
I was taken by Ambulance to A&E following a hip fracture whilst on a weekend away in York. The Ambulance staff were lovely and one even came back to find me at the end of his shift to see how I was. Care in A&E was very good and every member of the team so caring and kind. Was admitted and had to undergo replacement hip surgery. Most of my stay was on Ward 15 and I have nothing but praise for the nurses, health care assistants, cleaners etc each of whom was friendly and cheerful which means alot when you are along way from home and feeling very vulnerable. The surgical team including the anaesthetist kept me fully informed about the timing of the operation and the best choice for me. I'm now on my way back to Surrey to recover thanks to everyone at York Hospital.
Visited Orthopaedics on October 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department, Ward 15 and Surgical Team at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust