Thornbury Hospital
312 Fulwood Road, Sheffield, S10 3BRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I had day-surgery for a gynaecological procedure. The pre-information received was very thorough, and my pre-op procedure was timely. I was warmly welcomed by the medical team, and introduced to my anaesthetist by my surgeon. The post-op care received in the hospital was excellent, and the follow up by the hospital was timely. A professional experience second to none.
Visited Gynaecology on August 2022
Review titled Thornbury Hospital
Replied on 23 February 2023
Dear Patient Thank you so much for your kind words and appreciation given to us at Thornbury. We work as a team to ensure all our patients have 1st class service, in a professional and welcoming manner. I will be passing on your wonderful comments to my Team. Kind Regards Kosta Antoniou Executive Director Thornbury Hospital
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Review titled Administrative joke
Rated 2 stars out of 5
by Alex - Posted on 29 July 2022
All of the staff have been very nice and helpful - however, I had a surgery postponed 3 days before it was due to happen thanks to a rule on covid that the hospital admitted was nowhere in the paperwork that had been sent to me. Following this, my surgery was rescheduled and I was phoned and told a blood test would be needed for it go ahead 2 working days before the surgery - I had to drop meetings to drive an hour to attend this (which got rescheduled to a different time on the morning of the test) and was told when I got there for my appointment that everyone was on dinner and I would have to wait for them to eat. Why would you book an appointment for this time then? I’ve been ragged around left right and centre by these last minute changes and lack of information. Hopefully the surgery itself isn’t such a mess.
Visited General Surgery on July 2022
Review titled Thornbury Hospital
Replied on 29 July 2022
Dear Alex Thank you for your post. I sincerely apologise for the inconvenience you have faced and wish to add that this really is out of character for us here at Thornbury. I would like to investigate your issue further, and if you wish to take this offer up please email us all your details, full name, address and date of consultation to - ThornburyComplaints@circlehealthgroup.co.uk I will then have our Quality Manager thoroughly investigate and send you a formal response. Please note that the email address I have provided is fully secure. Kind Regards Kosta Antoniou Executive Director - Thornbury Hospital
Information supplied by Circle Health Group Limited