Tiverton and District Hospital
Kennedy Way, ., Tiverton, Devon, EX16 6NTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Minor injuries, waste of time
Rated 1 star out of 5
by Christina Miles - Posted on 25 October 2022
I was sent to minor injuries by my GP after a car accident. Was seen by a nurse who was blunt,rude and extremely unhelpful. Effectively as I could bear weight I shouldn't have been there and was told to "get a massage or see a chiropractor or something". well as I wasn't told what's wrong how would I know which one? No help with pain relief or general advice either and injury aggrevated sat waiting on hard chair. Terrible experiance.
Visited Don't know on October 2022
Review titled Tiverton and District Hospital
Replied on 03 November 2022
Dear Ms Miles, Thank you for sharing your experience. I am sorry to hear about it. Unfortunately, we do not oversee the managing of this service. It is managed by the South Western Ambulance Service and you can either log this on line within their complaints procedure, or contact their PALS Dept (01392 261585) who will be happy to assist with your concerns. Their email address is: patientexperience@swast.nhs.uk Kind regards, Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Painful experience
Rated 3 stars out of 5
by Anonymous - Posted on 23 August 2022
I went for a colonoscopy last week, Wednesday 17th August in the afternoon. Nice hospital and friend allowed to stay in the waiting room. Staff were lovely but the sedative didn't work and the whole experience was very painful. Even got cramping and pains now a week later. Had to lay on side, then front and then on my back. The nurse who stood by me was very kind but it was agonising.
Visited Gastrointestinal and Liver services on August 2022
Review titled Tiverton and District Hospital
Replied on 23 August 2022
Dear Anonymous, Thank you for taking the time to share your experience at the Tiverton and District Hospital. I hope you are feeling better now. Your comments will be passed on to the relevant department. If you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rde-tr.PALS@nhs.net. Kind regards, Sonya I Lucky Patient Experience Officer PALS Office
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Review titled Wonderful Service
Rated 5 stars out of 5
by Stephen M-H - Posted on 12 August 2022
The two nurses who looked after me were fantastic. Caring, attentive and with a calming influence. The consultant who performed the procedure was clear, caring and exactly what you need. The room and facilities were very clean, modern and tidy. A very well run operation from start to finish. Well done Tiverton Hospital
Visited Gastrointestinal and Liver services on August 2022
Review titled Tiverton and District Hospital
Replied on 16 August 2022
Dear Mr M-H, Thank you for taking the time to share your experience at the Tiverton Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Thank you Kind regards, Sonya I Lucky Patient Experience Officer PALS Office Royal Devon University Healthcare NHS FT
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Review titled Poor management of an ultrasound appointment
Rated 3 stars out of 5
by A. Mitchell - Posted on 16 August 2022
1. The appointment letter was confusing. I had to ring up to confirm that it was just for an ultrasound and additionally where to report. 2. On arrival I was shuffled around between Reception, X ray, and finally Day Care. [My phone call above told me Outpatients.] 3. The lengthy admission process was excessively bureaucratic for the 3 to 4 minutes time for a simple scan. 4. I was advised that I shared an appointment time of 1200 with three others! 5. The nurse disappeared for lunch and we were left. 6. By 1315 and in the absence of any time for restarting I had to apologise that I could not wait any longer as I had another appointment. 7. It was a wasted trip including costing time and money. 8. I would appreciate a further appointment and hope that, as it could be, it is a quick and efficient in and out.
Visited Diagnostic Imaging on August 2022
Review titled Tiverton and District Hospital
Replied on 16 August 2022
Dear Patient, Thank you for taking the time to share your feedback at the Tiverton and District Hospital. I am sorry about the negative experience you had at the hospital. Your comments will be passed on to the relevant department, if you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rde-tr.PALS@nhs.net. Kind regards, Sonya I Lucky Patient Experience Officer PALS Office Royal Devon University Healthcare NHS FT
Information supplied by Royal Devon University Healthcare NHS Foundation Trust