Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Sandy Edwards - Posted on 04 September 2024
Whilst on holiday in Devon in July I managed to dislocate one of my replacement hips. In extreme pain and unable to move my daughter called an ambulance and after receiving pain relief from a first responder I was taken to Torbay Hospital. In the hospital I received fantastic care and had my hip put back into place quite quickly by a team of medics. By the evening I was back on my feet walking out of the hospital, able to continue my holiday. The staff at the hospital were very caring and efficient and I was delighted to be pain free and walking again. Many thanks to all the staff involved.
Visited Accident and emergency services on July 2024
Review titled Torbay Hospital
Replied on 05 September 2024
Dear Sandy, I am sorry to hear you had to attend Torbay Hospital but glad to learn you were seen quite quickly and treated with fantastic care. Thank you for taking the time to submit this lovely feedback and great that you could continue your holiday. Best wishes.
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Review titled Completely exceeded expectations!
Rated 5 stars out of 5
by Nigel H C Ward - Posted on 07 August 2024
Message: Following a recommendation from my doctor in Ashburton, I visited the MIU today. From the reception to the triage team, to the imaging unit (X-ray) radiography team, finishing with the Nurse Practitioner, I have nothing but praise for the team. I was of course suffering some discomfort, but was made to feel completely welcome and the sense of caring was not only evident - it made a lot of difference to the very good outcome. Thank you very much. Nigel Ward
Visited Don't know on July 2024
Review titled Torbay Hospital
Replied on 07 August 2024
Dear Nigel, Sorry to hear that you had to attend the hospital today but glad to learn that you felt looked after and made to feel welcome. Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
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Review titled Great all round service
Rated 5 stars out of 5
by Ian Nightingale - Posted on 05 August 2024
I have been attending the Clinical Oncology for the past 2 months (daily on a Monday to Friday basis). Throughout this time staff in all areas have been extremely friendly and approachable. They treated me with the upmost respect and dignity at all times making time to answer various questions I had about the machinery and my treatment and aftercare. The waiting area is really clean and welcoming and the refreshment station is an added bonus. A first class service from all concerned. My sincere thanks to you all
Visited Oncology - Clinical on July 2024
Review titled Torbay Hospital
Replied on 06 August 2024
Dear Ian Nightingale, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Kindness
Rated 5 stars out of 5
by DENISE K WATERTON - Posted on 09 July 2024
I fell down the stairs in our cottage in Dartmouth and broke 8 ribs whilst on holiday. l was taken to Allerton Ward where the staff went beyond their clinical duties.l was really looked after extremely well by all the staff on this ward. Thank you.
Visited Major trauma on July 2024
Review titled Torbay Hospital
Replied on 01 August 2024
Dear Denise, I am sorry to hear you had to be admitted whilst on holiday. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to submit such positive feedback. Best wishes. .
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Review titled Chaos
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2024
I have never come across such a shambles. Feb 23 referred. Appointment Sept 23 - the guy hadn't a clue and was rude to me. Complained and lost letter. Forward February and and reply received then lost reply. May 24 heard again then lost letter again July 24 had a consult. Between Sept 23 and July 24 I think my ears are damaged. Now a big cover up !
Visited Ear, Nose & Throat on July 2024
Review titled Torbay Hospital
Replied on 20 August 2024
Dear Service User, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can investigate your situation in more detail. You can contact them by calling 01803 655838 or on their 24-hour freephone number 0800 02 82 037. If you get through to the voicemail service, please leave your contact details and you will receive a call back within three working days. PALS can also be contacted by Text Phone on 01803 654742, or via email to tsdft.feedback@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised. Kind regards Feedback and Engagement Team Torbay and South Devon NHS Foundation Trust.
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Review titled Excellent care
Rated 5 stars out of 5
by Sian Canning - Posted on 17 June 2024
The care and support I received from Allerton ward staff, SRU, MRI service and Endoscopy team was excellent. I was made to feel safe, treated with dignity and kindness when I was feeling vulnerable and was treated respectfully as an individual. Staff were professional and helpful when I felt afraid and ensured to the best of their ability that I was kept comfortable and calm, for which I was so grateful. I cannot thank them enough for all that they do, their expertise and dedication to their vocation is beyond admirable. The value of relief this afforded me in my treatment and recovery was priceless. Thank you.
Visited Gastrointestinal and Liver services on June 2024
Review titled Torbay Hospital
Replied on 17 June 2024
Dear Sian Canning, Thank you for taking the time to share your experience when attending Torbay Hospital. Though I was sorry to learn that you had to attend, I am pleased that you found staff helpful, professional and friendly and that overall your experience was good. I hope you are recovering well. Best wishes.
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Review titled Great after surgical care
Rated 4 stars out of 5
by Seva Panahova - Posted on 18 June 2024
I was operated yesterday and I received very attentive care afterwards. She wasn’t just doing her job , she did more . I want to thank her a lot . I wish if there are a few more health workers like she .
Visited Don't know on June 2024
Review titled Torbay Hospital
Replied on 19 June 2024
Dear Seva Panahova, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Wishing you a speedy recovery.
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Review titled Excellent and caring treatment from Torbay Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
Was under Maxiofacial Consultant Surgeon for two years and had two ops which were successful. Both under general anaesthetic. It gave me the confidence to have three further ops under local anaesthetic in the Dermatology dept in a small unit nearby. I am clear at present at 78. The Consultant was friendly and reassuring. I would, recommend those departments to anyone needing appropriate treatment. There is a very caring attitude from everyone you meet. It is even better since Covid. I think we all feel Life is too short to be other than pleasant. I agree. The Dr in Dermatology and staff were excellent.
Visited Oral and Maxillofacial Surgery on June 2024
Review titled Torbay Hospital
Replied on 08 August 2024
Dear Service User, Thank you so much for your email detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Very happy to learn you are clear at present. Take care and sending you best wishes.
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Review titled Day Unit / Surgery
Rated 5 stars out of 5
by Michael Hughes - Posted on 06 May 2024
I was booked into the Day case unit , for an operation on my knee. From entering the building and desling with Reception staff, Nurses, physio team , Aneahtist and Surgeon. Everyone was pleasant, had time to talk , and make sure you were ok at every stage . A Big Thank You to the South Devon Health Care Trust and Torbay Hospital. Would like to give it more than 5 star. Everyone was lovely and caring. Although they are extremely busy they mske tine for everyone under their care. Thank You Again Made my stsy very easy and pleasant, felt i was in a private hostel. Nothing to much trouble. Government should look after all our NHS staff as they look after us
Visited Paediatric Surgery on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Michael Hughes, Thank you for taking the time to provide feedback about Torbay Hospital. We are delighted to hear about the excellent care and treatment you received in the Day Surgery Unit. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Best wishes.
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Review titled Outstandingly helpful service
Rated 5 stars out of 5
by Delighted patient - Posted on 11 May 2024
I wish to give praise to a very helpful man in the Radiology Appointments section. In brief, I had to get a dental emergency appointment (very lucky to get this) which was 30 minutes after my appointment in X-Ray Radiology on the same day. As this was a logistical difficulty I rang the Radiology Appointments department that morning and was put through to this young man. He was exceptionally kind, understanding and helpful and managed to find me an appointment earlier in the day. I know that people are all to quick to complain about NHS service and felt that I would like to redress the balance as well as sending the young man my sincere thanks for his help. He is a real credit to Torbay Hospital. Furthermore, I must add that I was treated kindly and professionally by the staff in the Radiology Department. The visit was so smooth and efficient that I managed to complete it within the 30 minutes of free parking. My sincere thanks to you all.
Visited Diagnostic Imaging on May 2024
Review titled Torbay Hospital
Replied on 29 May 2024
Dear Delighted patient, Thanks so much for taking the time to give us your feedback. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Your kind words are very much appreciated. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust