Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent, 10-star.
Rated 5 stars out of 5
by gulliver - Posted on 21 December 2023
I don't have the words to express a) my personal gratitude, and b) the quality of service I've received. The people are lovely, truly so - yes of course they're professional and do difficult work properly; moreover they're polite, friendly and human-in-good-way. They thoroughly deserve our respect and affection. I was particularly impressed by one member of staff, whom I'm not permitted to name because of review guidelines (my original review was rejected because I had named the person). To y'all, a huge thank-you from me to you.
Visited Cardiology on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Gulliver, Thank you so much for your email detailing your experiences of Torbay Hospital, apologies for the delayed response. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Thank you for taking the time to email. Best wishes.
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Review titled 5 star treatment
Rated 5 stars out of 5
by Josephine Lelai - Posted on 11 December 2023
Attended yesterday with a family member, the atmosphere was calm,warm and friendly,every member of staff treated us with respect and reassurance.Each step of the examination and results was done swiftly.We were given tea and biscuits and smiles by the marvellous staff.Thank you from the bottom of our heart we were able to take the patient home.
Visited Accident and emergency services on December 2023
Review titled Torbay Hospital
Replied on 11 March 2024
Dear Josephine Lelai, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Great treatment by Breast-Care
Rated 5 stars out of 5
by Charles Sturman - Posted on 03 January 2024
Referred to Breast-Care by my GP after discovery of a worrying lump. Received a telephone call within 48hrs and attended an appointment at the hospital the following week. Staff seen were very friendly, clear in their explanations, professional and reassuring. My examination revealed nothing sinister and was backed up by an ultrasound scan within the week to confirm the verbal diagnosis. Brilliant service!
Visited Breast cancer services on December 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Charles Sturman, Thank you so much for taking the time to give us your feedback - apologies for the delayed response. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment within the Breast Care Unit. Best wishes.
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Review titled Great care in all respects
Rated 5 stars out of 5
by Tim Hailstone - Posted on 03 December 2023
On 9th November 2023 I discovered, while checking my blood pressure at home, that my pulse was fast and irregular. The following day, my GP provisionally diagnosed atrial fibrillation and sent me to the Cardiac Care Unit at Torbay Hospital. I was there for 24 hours. During that period I was investigate and diagnosed definitively, and was discharged with treatment and a follow-up plan. Everthing was explained to me clearly and sensitively. I was treated with efficiency and kindness throughout. I ma grateful to all those involved.
Visited Cardiology on November 2023
Review titled Torbay Hospital
Replied on 05 December 2023
Dear Tim Hailstone, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes.
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Review titled Great practice
Rated 5 stars out of 5
by Graham John May - Posted on 20 December 2023
On 23 November 2023 I had the above surgery at your Hospital. I would like to thank the Orthopaedic Surgeon and his Team for the excellent attention in carrying out the marathon of a double shoulder removal. While the procedure took 9 hours and the Team maintained their concentration I thankfully, slept through it all. After surgery I spent some time on ICU where I enjoyed the attention of a dedicated nursing team. I was impressed by their professionalism and their support for each other. On one occasion when a nurse requested a change of shift at least 3 others volunteered their services. I was then moved to Ainslie Ward and found the same co-operation between the staff. The Physiotherapist noticed a small swelling and immediately brought it to the attention of the Duty Doctor who diagnosed a damaged tendon which did not require any action, however, should it have been a damaged muscle his prompt action could have prevented a more serious condition. All staff engaged with me, rather than just talking to me. I was comforted by the fact that this engagement made me feel that I was being treated as a person and not just a patient. I suspect that this treatment cannot be measured and therefore not become a performance target, however, being treated in this manner was a factor in my recovery. Please extend my grateful thanks to the staff involved with my care. Finally, the catering was the best I have ever experienced in an NHS hospital. Several of the meals I would have been pleased to have in a good restaurant. Yours sincerely Graham J May
Visited Orthopaedics on November 2023
Review titled Torbay Hospital
Replied on 22 May 2024
Dear Graham John May, Thank you very much for taking the time to feedback on our service, apologies for the delayed response. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
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Review titled Great team
Rated 5 stars out of 5
by JOHN ROSSLEE - Posted on 06 November 2023
I recently underwent cataract surgery at this hospital and cannot speak highly enough about the whole team. Starting with the reception staff right through to the surgeon everyone was very friendly,helpful and professional. Thank you very much and keep up the good work.
Visited Cataract Surgery on November 2023
Review titled Torbay Hospital
Replied on 09 November 2023
Dear John Rosslee, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Best wishes
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Review titled excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I am thrilled to be given this opportunity to express my sincere gratitude and thanks for the legendary service, I received during my recent attendance at Torbay Hospital. In addition to the excellent professional skill and dedication, I am amazed at how the staff who were under constant pressure, had time with a smiling face, to give assurance and confidence, on a one-to-one basis to all their patients, thus making them feel that they were important and well-cared for-in addition explaining the medical processes and medication. I would strongly assess from what I have experienced, this hospital with a five-star rating with five-star rated staff. I am indebted to Torbay Hospital and its staff. It is impossible to better excellence, which has been my experience.
Visited Emergency Abdominal Surgery on November 2023
Review titled Torbay Hospital
Replied on 11 December 2023
Dear Service User, Thank you very much for taking the time to feedback on our service. We all appreciate it when someone takes the opportunity to let us know how we did and we’re happy to hear about the positive experience you had within the Torbay and South Devon NHS Foundation Trust. Best wishes.
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
I have had two small operations under general anaesthetic. In the Day Surgery unit. It was like a hotel as the staff treated me as important. I’m not the best patient as pretty scared of operations, never having been in hospital until my late 70’s. My Consultant gave me the courage to go through with it and I consider him to be almost a friend. I also had two small moles removed in the John Parkes unit In December. This was by local anaesthetic. Not had one before. The Dr and health care assistant were overly nice. It went well and I am recovering. I now have no fear of hospital and almost look forward to going! Obviously that can change if have serious illness. But so far I have no complaints. I try to take chocolates/sweets/biscuits as a small thank you. I decided to remain anonymous.
Visited Don't know on November 2023
Review titled Torbay Hospital
Replied on 12 March 2024
Dear Service User, Thank you for taking the time to send your feedback relating to your recent experience. I am glad that the attention you received from all the staff has given you the confidence and trust to attend Torbay again if needed in the future. I hope you are still recovering well. Best wishes.
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Lorraine Blewett - Posted on 20 October 2023
I found the nursing staff and doctors so kind, caring and very welcoming. The hospital was very clean,bright, with a lovely atmosphere. Thank you Torbay hospital.
Visited Cardiology on October 2023
Review titled Torbay Hospital
Replied on 25 October 2023
Dear Lorraine, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. Your kind words are very much appreciated. Best wishes.
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Review titled Excellent compassionate care
Rated 5 stars out of 5
by Ruth S - Posted on 15 October 2023
Was brought into A & E by ambulance Thursday morning in excruciating pain. Dealt with by doctors /nursing staff in a kind, caring and compassionate manner. Given clear advice as to how to manage the pain and swiftly discharged. The NHS at its best! Thank you all.
Visited Accident and emergency services on October 2023
Review titled Torbay Hospital
Replied on 17 October 2023
Dear Ruth, Thank you for your positive feedback. I am very sorry you had to attend ED, though great that you felt you received a high level care which we expect for all our patients. I hope you are now feeling a little bit more comfortable. Best wishes.
Information supplied by Torbay and South Devon NHS Foundation Trust