Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care given all day
Rated 5 stars out of 5
by Jill Fraser Todd - Posted on 08 February 2023
An unexpected visit to A and E. Every person from cleaners to Doctors treated me with professionalism and great care. All through the day and into the night. Very busy department but always time for their expert care.
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 08 February 2023
Dear Jill Fraser Todd, Thank you so much for your email detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Best wishes.
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Review titled Great optometry department
Rated 5 stars out of 5
by Megan - Posted on 14 December 2022
Optometry department outstanding example of professionalism - reassuring, calm, polite, non-patronising, nothing too difficult, excellent care and adaptations have made huge improvements to my vision
Visited Ophthalmology on December 2022
Review titled Torbay Hospital
Replied on 15 December 2022
Dear Megan, Thank you for taking the time to leave a comment and we hope you're doing well. It's great to hear about your experience at the hospital and to read your kind words about our staff. Kind regards.
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Review titled Ridiculous waiting times, lazy staff
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
Discharged after 7hours had to return 2 hours later as feeling much worse and 111 said I should go back, then continued to wait another 3 1/2 hours to be asked the same questions. nhs is a joke
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 16 December 2022
I am really sorry to hear about your recent experience at Torbay Hospital. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide details. PALS are here to help and can be contacted by phone 01803 655838 (answerphone) or by email tsdft.feedback@nhs.net. Kindest regards.
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Review titled Caring team
Rated 5 stars out of 5
by Anonymous - Posted on 16 January 2023
In December 2022 my Mother got taken to Torbay suffering from pneumonia and a respiratory virus sadly she passed away. We couldn’t fault the staff we came into contact with. The cleaning team , HCAs and all the nursing team including the palliative care staff they were all amazing and astounding. We could see how busy they were but all worked with a smile and nothing at all was too much trouble when we asked for things. We all would like to say thank you and appreciate your assistance when we went through this difficult period in our lives. So thank you eua4 team (sorry if I got the letters and number mixed up) in particular. You all were fantastic with us…
Visited End of life care services on December 2022
Review titled Torbay Hospital
Replied on 24 January 2023
Dear Anonymous. Please accept our condolences on the loss of your mother. Thank you for taking the time to share such lovely positive feedback about the care your mother received. Take care.
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Review titled very professional
Rated 5 stars out of 5
by ann kitson - Posted on 12 December 2022
I was treated for skin cancer on my forehead and cannot praise the Consultant and his nurse enough. The procedure was carried out very professionally and I was made to feel a part of it. Can't praise them enough.
Visited Dermatology on December 2022
Review titled Torbay Hospital
Replied on 15 December 2022
Dear Ann Kitson, Thank you so much for your comments detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Kind regards.
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Review titled Hospital Main Entrance
Rated 5 stars out of 5
by Brian Wiltshire - Posted on 10 January 2023
I called 7am Christmas Morning for my neighbour a vulnerable family. The Lady on the desk informed me the pharmacy was closed but printed out a carers helpline sheet. The family concerned were very pleased as they did not have those phone numbers and never ask for help. So thank you to the lady on the desk. Brian
Visited Don't know on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear Brian, Thank you for taking the time to share your experience. I am so glad the family concerned felt supported by the hospital and of course by you. Kindest regards.
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Review titled First class service
Rated 5 stars out of 5
by Brian tollis - Posted on 07 January 2023
I would like to thank all the staff in a&e on new year eve for there care and attention in particularly the nurse and doctor you all did torbay hospital and the nhs proud . Many many thanks and a happy new year to you all
Visited Accident and emergency services on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear Brian Tollis, Thank you so much for your positive feedback about the staff in the Emergency Department. We work hard to provide our patients with the very best of care and it is good to read that our efforts are so worthwhile and appreciated. Kindest regards.
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Review titled The care was first class
Rated 5 stars out of 5
by P BESLEY - Posted on 06 January 2023
I was taken by ambulance to Torbay Hospital with pains coughing and a very high temperature. The care they gave me was first class everything was explained on the journey i was taken into casualty seen within 30 mins. assessment done then taken to a room on my own i was checked regularly. the next day was taken to a ward same level awaiting a bed on a ward, that eve i was taken to Midgely ward where i spent the next 11 days with a nasty case of pneumonia. i have only have praise for the staff there they were amazing. They all did a wonderful job day and night staff included.
Visited Respiratory Medicine on December 2022
Review titled Torbay Hospital
Replied on 13 January 2023
Dear P Besley, It is lovely to hear that you are happy with the care you received and I would like to thank you for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kindest regards.
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Review titled Outstandingly kind
Rated 5 stars out of 5
by Tessa Smith - Posted on 26 November 2022
I was totally humbled by the positive experience I had in the Breast Care Unit. Every person showed kindness over and beyond what is expected. From remembering my preferred name to understanding my grief at the loss of a loved sister a few days before, I am deeply indebted to them all. You hear nothing but negatives about the NHS so I was quite shocked at how I was treated with warmth and professionalism. Another feature of the experience was the impressive clarity of the procedures. They took the time to explain to me what was going to happen, why and how. That removed a lot of the fear and there was always a hand to hold. If anyone reads this facing their own treatment, rest assured you couldn’t be in better hands. Thankyou doesn’t seem to be enough.
Visited Breast cancer services on November 2022
Review titled Torbay Hospital
Replied on 28 November 2022
Dear Tessa, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Kindest Regards.
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Review titled Very grateful
Rated 5 stars out of 5
by Anonymous - Posted on 05 November 2022
My elderly mum was taken ill on a bus yesterday whilst out shopping. An ambulance was called & she was taken to Torbay Hospital. I’m so very grateful to all who cared for her. From the time she spend in the ambulance to when I collected her this morning. I would like to say “Thank you” to the paramedics in the ambulance & all the staff in A & E who looked after her & made sure she was okay.
Visited Accident and emergency services on November 2022
Review titled Torbay Hospital
Replied on 07 November 2022
Dear Patient, It is lovely to read such positive feedback and so very kind of you to take the time to show such appreciation towards staff for your mother's care. We take all comments on board in order to improve our service. This is so much appreciated. Thank you very much.
Information supplied by Torbay and South Devon NHS Foundation Trust