Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor dementia care
Rated 3 stars out of 5
by Anonymous - Posted on 15 November 2022
My mum was brought in on an emergency from a care home. Paramedics and A & E were lovely and considerate to both my mum and myself, but when she was moved to Allerton Ward, the experience went right down hill. The staff were not dementia friendly and her needs were largely ignored. I remained with her the majority of time and she was left in sodden pads resulting in a wet bed. I notified when she needed to toilet multiple times but she was told to just wee in the bed. Throughout the day, not once did they check her pads or change her. This distressed her greatly with what was already a very frightening experience for her. I notified them that she needed prompting and encouragement to eat and drink, yet they did nothing, despite saying they were concerned she hadn't eaten or drank anything. I helped her and slowly she started to eat and drink again! Luckily she was only there 2 days, but I was appalled at the lack of care and support. All staff should be dementia friendly trained and understand their needs. It would of been so much worse if I hadn't been there to help and hold her hand!!! In some areas this hospital excels, but in this area, they are very poor!
Visited Don't know on November 2022
Review titled Torbay Hospital
Replied on 18 November 2022
Thank you for taking the time to provide feedback about Torbay Hospital. We are really sorry to hear that your mother's experience on the ward was not a positive one, in particular the issues with the lack of care, eating and drinking and toileting. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide details. PALS are here to help and can be contacted by phone 01803 655838 (answerphone) or by email tsdft.feedback@nhs.net. Kindest regards.
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Review titled Lovely kind staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 February 2023
Although the pressures on the NHS are extreme and the wait time was to be expected, the care I received from the triage nurse, HCA and nurse practitioner was fantastic. I was kept informed of the next step at all times and really felt listened to. Triage nurse had a great sense of humour. The catering and reception staff were also lovely. I know things are tough but just wanted to say very impressed with the department and thank you all!
Visited Accident and emergency services on November 2022
Review titled Torbay Hospital
Replied on 06 February 2023
Dear Anonymous, Thank you for your kind comments. Our staff are dedicated and it is always appreciated when that is recognised. Your feedback about the positive and responsive attitude of the staff has been shared with the managers from the Emergency Department to share with the team. Kind regards.
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Review titled Gratitude
Rated 5 stars out of 5
by Judith - Posted on 01 November 2022
I have had a number of conversation with OT and physio community services. The people I spoke with could not have been more helpful, informative and friendly. They were all wonderful and ok so there is a wait for appointments, but appointments can not be made out of thin air! But wanted to say a big thank you.
Visited Don't know on October 2022
Review titled Torbay Hospital
Replied on 07 November 2022
Dear Judith, Thank you for your words of appreciation and thank you so much for your understanding of the pressure the NHS is under at present. Kind regards.
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Review titled Caring and empathetic
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
Went to MRU nurse who did cannula was so caring took time to find right vein, put me at ease with her lovely chat and for the first time it wasn't painful. Porters were great too upbeat and very reassuring. The specialist i saw was just amazing. I can actually say I had a very relaxed day out. Thank you all so much.
Visited Don't know on October 2022
Review titled Torbay Hospital
Replied on 28 October 2022
Hello, thank you so much for your positive comments and it's lovely to hear you were put at ease by the staff in the MRU and the porters. Thank you very much for taking the time to post. Kindest regards.
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Review titled Calm and kind under pressure
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2022
My four year old son suddenly became breathless with a high temperature during a family holiday, which turned out to be croup but could have been secondary drowning. After phone calls to 111 and 999, he was taken by ambulance to A&E at Torbay at midnight and we could not have asked for better care. The paramedics were amazing; calming and reassuring us whilst making quick decisions about our son’s care. The hospital staff went into great detail with the patient history they took and made sure we were listened to and informed at every stage of treatment. After five hours we were discharged with a much-improved son, and a great feeling of relief. We want to express our thanks to everyone who played a part in caring for our son, we could not be more grateful.
Visited Accident and emergency services on October 2022
Review titled Torbay Hospital
Replied on 07 November 2022
Dear Patient, Thank you for your kind comments about the staff in the Emergency Department and the paramedics who assisted your son. We really appreciate you taking the time to tell us about your experience and please be assured your comments have been shared with the staff, who I am sure will greatly appreciate them. Kind regards
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Review titled Outstanding Care
Rated 5 stars out of 5
by Lise Manda Keating - Posted on 14 October 2022
I had the unfortunate experience of breaking my left ankle, two weeks ago. The care and treatment that I received at both Accident and Emergency and on the Orthopaedic trauma ward was outstanding. The humour, kindness and compassion of the HCA's, nursing staff, raiographers, doctors and consultants was fantastic. A big thumbs up too, for the excellent service from the porters, cleaners and catering staff. Thank you Torbay Hospital for your fantastic service and for being there when we really need you.
Visited Orthopaedics on October 2022
Review titled Torbay Hospital
Replied on 28 October 2022
Dear Lise Manda Keating, thank you so much for the fantastic praise and positive comments you have shared with regards to the NHS staff who are working so very hard, and I am sure will appreciate your kind words. Kindest regards.
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Review titled Great expert care
Rated 5 stars out of 5
by Billy McKenna - Posted on 07 December 2022
I came in battered and was quickly reassured and made comfortable. I was given the expert care, and was shown every kindness, from the catering staff to the nursing to the doctors.
Visited Musculo-skeletal services on October 2022
Review titled Torbay Hospital
Replied on 15 December 2022
Dear Billy McKenna, Thanks so much for taking the time to give us your feedback. Really great to hear that everything went so smoothly and speedily in terms of your care and treatment. Kind regards.
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Review titled Fantastic Care!
Rated 5 stars out of 5
by Hayley - Posted on 21 October 2022
I would just like to Thank everyone that cared for my daughter when she was unwell with a persistent high temperature. After some investigation it was concluded she had a chest infection. The care she received was second to none and everyone was absolutely fantastic! You all do such an amazing job, thank-you so much for everything. I have to give a really special Thank-you to the Doctor we saw at my local Surgery who referred us to Torbay. You listened to my concerns and never doubted my mum instincts, that meant so much to me when I have been doubted before. To even check in with us while you were at the hospital shows you are a brilliant Doctor. Thank-you so much!
Visited Paediatrics services on October 2022
Review titled Torbay Hospital
Replied on 28 October 2022
Dear Hayley, Thank you so much for your kind words. Thank you, also, for taking the time to write this feedback. Your positive comments mean a lot to the staff and will be gratefully received. Kindest regards.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
My relative was treated by both Respiratory Medicine and the Palliative Care Team. Communication with my relative, and us as a family, was excellent-at every step explanations were given in a kind and compassionate manner. Everybody on the ward on which she was treated took the time to make her feel really well cared for. Her death was handled respectfully and kindly.
Visited Respiratory Medicine on October 2022
Review titled Torbay Hospital
Replied on 22 May 2024
Dear relative, Please may I offer my sincere condolences to you, and your family for the recent loss of your relative. Thank you for finding the time, at this very sad time, for your positive feedback - apologies for the delayed response. I am so glad to hear that you were all treated with a kind and compassionate manner and that your relative was really well cared for. Best wishes.
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Review titled Great care and brilliant staff
Rated 5 stars out of 5
by Mandy - Posted on 04 November 2022
Spent several hours in A&E but received great care and attention , the staff were great even under extreme pressure. I was then put on SRU ward , the staff were brilliant , nothing was to much trouble, they work so hard , they all deserve medals . thankyou for all your help and care I received during the 3 days I was with you , and Thank you to all the staff on Warrington ward where I stayed until I was discharged . Also a big Thank you to the facial maxillo consultant who are treating me in outpatients clinic now .
Visited Oral and Maxillofacial Surgery on October 2022
Review titled Torbay Hospital
Replied on 07 November 2022
Dear Mandy, Thank you so much for your comments detailing your experiences of Torbay Hospital. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Lovely to hear you are still being supported in outpatients. Kind regards.
Information supplied by Torbay and South Devon NHS Foundation Trust