Torbay Hospital
Lowes Bridge, Torquay, Devon, TQ2 7AAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful, efficient, knowledgeable and kind.
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2023
I was referred as a 2 week emergency patient. I didn’t wait more than 15 minutes. The staff were all excellent- from receptionist to the kind nurse attending my appointment. Both doctors (one training) were so knowledgeable, explaining everything to me and to my husband- I left very reassured ready for a follow up appointment. Thank you all!
Visited Gynaecology on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Patient, Thank you for taking the time to share your positive feedback. I am so pleased that you felt we provided you with such an excellent level of care which is, of course, what we aim to provide for all our patients. Wishing you all the best.
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Review titled A & E Wait Times Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
Brought my husband to a & e at 11:20pm Saturday night and he didn't get to see a Doctor until 6am Sunday morning! Totally unacceptable! The disruptions from criminals that were brought in by the police (7 police in the time we were there), wasn't right as they were getting seen before everyone else that had been waiting hours, because they were making a scene. They should be put in a separate room if that's the case and wait their turn like the rest of us away from everyone else trying to deal with their own issues as to why they were in A & E. A 6 1/2 hour wait is totally outrageous. Especially, having to sit on very uncomfortable seating the whole time, not knowing when you're going to be seen. When my husband asked if he could be told when he would be seeing a doctor, the answer she gave was, "I don't know". Again, this is very wrong. You have computer systems and everyone checks in and all the details are entered when obs are taken, bloods etc. The system is totally broken and needs to be fixed. Us hard working people haven't worked all our lives, paying our national insurance to have to deal with this every time you need help with a medical issue at a & e or any department in the hospital for that matter. On a side note, the staff were amazing and we have no complaints there at all. They work very hard and do the best with what they have been given.
Visited Accident and emergency services on June 2023
Review titled Torbay Hospital
Replied on 13 July 2023
Dear Service User, Sorry for the delayed response. Thank you for your email and I am very sorry to learn of your experience when bringing your husband to the Emergency Department. The service provided in the department is constantly under review and I will share your comments with the appropriate managers for their review. Thank you for your words of appreciation for the hard working staff who yes, do their very best under the circumstances. Best Wishes.
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Review titled dreadful
Rated 1 star out of 5
by sarah shorthouse - Posted on 19 June 2023
My husband referred via duty doctor at newton abbot with cellulitis of face . Made to wait 8 hours into the night on a chair while intravenous antibiotics were eventually given. Then moved to the surgical referral unit and put into a side treatment room on a trolley 12 hours later- all still while spiking high temperature. When I politely asked when a bed might be made available I was not so politely told ' when they are told'. What I find staggering is that he was being kept in what was in essence a room that was for taking pre op notes/bloods etc.(there was a computer in the corner)..and not even on the ENT or general ward. Furthermore In spite of having high temperatures and a severe bacteria infection he was not even on a bed after 24 hours. I can honestly say Torbay hospital is broken beyond repair if they cant treat dangerously sick people in a proper medical environment. I have worked all over the world and in some of the poorest countries and this has still shocked me.
Visited Accident and emergency services on June 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Sarah Shorthouse, Apologies for the delayed response. Thank you for taking the time to submit your feedback and I am really sorry to hear that your husband's experience in the Emergency Department was not a positive one. Can I suggest that either you or your husband contacts PALS to discuss your experience. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net With kind regards.
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Review titled 6 hour wait times
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2023
Don't get me wrong the start were great. The problem is there wasn't enough of them. I got triaged very quickly, but then had a 6 hour wait to see a Doc. Just not acceptable.
Visited Accident and emergency services on June 2023
Review titled Torbay Hospital
Replied on 12 July 2023
Dear Patient, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. The waiting times are often long and this is not acceptable when you are feeling so poorly, but please be assured our staff are trying their best and working exceptionally hard under the current circumstances. I hope you are feeling better now. Kind regards.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Adrian Glendinning - Posted on 19 May 2023
We arrived at a/e early hours on bank holiday monday the care and kindness we received from everyone overwhelmed us (had severe stomach pain). after various scan's admitted to a ward. Operated on few days later.And now home so thank you so much to the surgeon and all the nurses and everyone else who works there.We are so lucky to have a caring staff and hospital
Visited Accident and emergency services on May 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Adrian Glendinning, Sorry for the delayed response. Thank you for your kind comments. Our staff are dedicated and it is always appreciated when that is recognised. Best wishes.
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Review titled A and E and Respiratory Medicine
Rated 5 stars out of 5
by Stephen Woods - Posted on 14 July 2023
I would like to thank the the Ambulance and Hospital staff who cared for me recently after a cycle accident. Everyone was unfailingly kind, efficient and caring and I am now recovering at home, thanks to their ministrations,
Visited Respiratory Medicine on May 2023
Review titled Torbay Hospital
Replied on 17 July 2023
Dear Stephen Woods, Thank you kindly for taking the time to give us your feedback. Patient experiences and input are very important to us, we consider and value all experiences as this is how we can improve our services if needed. It is also wonderful to know that performance and quality of care is still number one. Your kind words are very much appreciated. Wishing you a speedy recovery. Best wishes.
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Review titled A&E Experience
Rated 5 stars out of 5
by Stephen Hickman - Posted on 30 May 2023
I had a fall whilst on holiday and ended up in a&e. I cannot praise the staff enough. They were caring, friendly and thorough. I was called back 3 days later to be seen by the consultant to make sure everything was ok. I know I spent 7hrs there but that would have happened which ever hospital I went to.
Visited Accident and emergency services on May 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Stephen Hickman, Apologies for the delayed response. Sorry to hear you had to pay us a visit whilst on holiday! I am so glad to learn that you received such a high level of care. Thank you for taking the time to write this review and sending praise to our hard working staff. Best wishes.
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Review titled Amazing efficiency and kindness
Rated 5 stars out of 5
by Tracey Orr - Posted on 26 May 2023
All staff at AMU were kind and considerate , competent and efficient despite working extremely hard
Visited Accident and emergency services on May 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Dear Tracey Orr, Apologies for the delayed response. Thank you so much for your kind words and appreciation of support. I am so pleased that you feel we have provided you with such a high level of care - which, of course, is what we aim to provide to all our patients. Thank you again for taking the time to review. Best wishes.
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Review titled Outstanding care and empathy
Rated 3 stars out of 5
by Mrs Gillian Fisher - Posted on 27 August 2023
Thank you to all the staff on Midgeley Ward who looked after my husband (and myself) from when he was admitted on Thursday 27 April to when he died on Sunday 30 April. They were all caring, kind and emphathetic and a shining example of everything one would hope NHS staff should be.
Visited Respiratory Medicine on April 2023
Review titled Torbay Hospital
Replied on 29 August 2023
Dear Gillian Fisher, Please accept our sincere condolences for the loss of your husband. So lovely to hear that the staff were all caring, kind and empathetic towards both you and your husband at a very difficult time for you. Take care and best wishes.
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
My mum was taken by ambulance to a&e and found to have a fractured hip. She was treated with great respect, kindness and professionally by all the staff. Despite it being a bank holiday she was seen quickly and within a few hours of arriving was settled comfortably in a bed on the orthopedic ward. We couldn't have asked for better treatment.
Visited Accident and emergency services on April 2023
Review titled Torbay Hospital
Replied on 14 July 2023
Sorry for the delayed response. How lovely to hear your mother was treated with such a high level of care. Fractured hips are quite painful so lovely to hear she was seen and settled within a reasonable time. Thank you for taking the time to share your positive experience. Best wishes to both you and your mother.
Information supplied by Torbay and South Devon NHS Foundation Trust