Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
York Road, Henley-on-Thames, Oxfordshire, RG9 2DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Townlands Memorial Hospital - Oxford Health NHS Foundation Trust .
Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Andrew Austin - Posted on 28 May 2023
Appointment was on time and carried out quickly, routine blood test, Appointment offered on a Saturday as an alternative to in the week at my surgery, much appreciated.
Visited Day treatment services on May 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Hello, thank you very much for taking time to share your kind feedback about your recent appointment. If you would like us to pass your feedback on to the service that you attended your appointment at, if you are please able to confirm which service that you were waiting to be seen by as there are services provided by different NHS Trusts by Townlands. Audiology, Surgery, Cardiology, Midwifery, Dermatology, Elderly Care, Gastroenterology, Gynaecology, Paediatrics, Pain Management, Ophthalmology and Orthoptics, Radiology, Trauma and Orthopaedics, and Urology. https://www.royalberkshire.nhs.uk/our-locations/townlands-memorial-hospital/ Minor Injury Unit (MIU) https://www.oxfordhealth.nhs.uk/service_description/minor-injuries-units/ Kind regards Jackie, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Rubbish treatment from reception team
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2023
Rude and unsupportive . We been sent away due to catchment area , you are given the feel of inadequacy “we only work with Oxfordshire..” while the N in nhs stands for national. You might think that they are there to offer help to the public but apparently to only select few .
Visited Don't know on April 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 18 April 2023
I am so sorry to read that you feel dissatisfied with the experience you had on your recent visit to the hospital, and that you felt the staff were very unsupportive We do really want to hear about all experiences of our Trust, both good and bad so that we can address any concerns and improve our services. We would welcome you contacting our PALS team (Patient Advice & Liaison Service) so we can look into your concerns either via email- PALS@oxfordhealth.nhs.uk or on our Freephone number- 0800 328 7971. With best wishes Georgia Eccles PALS Officer
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Review titled Very efficient
Rated 5 stars out of 5
by Andrew Austin - Posted on 28 May 2023
On calling NHS about my problem late on Saturday I was directed to Townlands which promptly administered the necessary antibiotics, very thankful for this professional service.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 30 May 2023
Dear Andrew Thank you so much for taking the time to leave feedback around the care and treatment you received from Townlands. It is really lovely to read that you were seen quickly and given the care that you needed. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Nigel - Posted on 16 March 2023
It's never nice having to go to the hospital but just a big thank you and show of appreciation for a great group of people providing excellent care.
Visited Urgent care centre on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 20 March 2023
Dear Nigel, Thank you for taking time to post such a kind comment. I will ensure that the team at Townlands get to see your lovely feedback. I hope that you are all well now. All the best, Kind regards Jackie Patient Advice & Liaison Service (PALS)
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Review titled Walk in
Rated 5 stars out of 5
by Grandad - Posted on 02 March 2023
A big thank you to the nurses and staff who took care of my young granddaughter so friendly and made her feel at ease on her first time in hospital
Visited Don't know on March 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 02 March 2023
Hello, Thank you so much for taking the time to leave feedback around the care and treatment your grand-daughter received from Townlands Memorial Hospital staff, it is really lovely to read of service users' positive experiences. Please be assured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback. Laura Lewis-Robinson PALS Service Lead
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 07 January 2023
Turned up with my 90 year old mother who had had a fall. Seen relatively quickly. X Ray carried out and results available and discussed in timely and caring manner. The NHS at its best.
Visited Urgent care centre on January 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 10 January 2023
Hello and many thank you for your very kind words. We will forward your post on the the Townlands staff along with the Royal Berkshire Hospital Trust who run the X-Ray department at Townlands. I do hope that your Mother is making a good recovery, All the best, Patient Advice & Liaison Service (PALS) Oxford Health NHS Foundation Trust
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Review titled Superb care and attention.
Rated 5 stars out of 5
by Pauline Oxlade - Posted on 18 January 2023
I attended yesterday and was extremely pleased with care and attention I experienced. Everyone was so helpful and understanding. Very prompt timing also. Thanks so much
Visited Day treatment services on January 2023
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 18 January 2023
Dear Pauline Thank you so much for taking the time to leave feedback around the care and treatment you received from the staff at Townlands Memorial Hospital. It is really lovely to read that they were very helpful and understanding. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Thank you once again for your feedback With best wishes Georgia Eccles PALS Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Catherine Bird - Posted on 02 December 2022
The nursing care I received at Henley MIU when I injured my ankle was excellent. The nurse I saw was very caring and explained my injury to me very clearly. I visited the unit twice on the evening of the 30th November then again the morning of the 1st December for an x ray, I saw the same nurse on both occasions. Thank you !
Visited Urgent care centre on November 2022
Review titled Townlands Memorial Hospital - Oxford Health NHS Foundation Trust
Replied on 06 December 2022
Thank you for your kind feedback further to your visits. We are pleased to hear that they went well. I am sending your feedback on to the Service for which I know that they will be really pleased to hear your lovely comments. I hope that your ankle is recovering well. All the best for now, Kind regards Patient Advice & Liaison Service.
Information supplied by Oxford Health NHS Foundation Trust