Trafford General Hospital
Moorside Road, Urmston, Manchester, Greater Manchester, M41 5SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled CT Scan Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
Excellent experience and care at Radiology, when I was sent for a CT Scan via another hospital. I had no idea where the hospital was, and I arrived way too early for my appointment, but was seen, scanned and on my way back home within an hour of arriving.
Visited Don't know on May 2024
Trafford General Hospital has not yet replied.
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Review titled Don't go for antenatal care
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
My antenatal care was rushed, impersonal and lacked important communication including only being able to get appointments on Wednesdays even if I couldn't go on those days and records not being updated correctly. The midwives were friendly but the care was lacking.
Visited Maternity services on May 2024
Trafford General Hospital has not yet replied.
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Review titled Sleep service
Rated 1 star out of 5
by Natasha Murray - Posted on 03 May 2024
I am heavily disappointed and still waiting for a return call from the manager of the sleep service. I have been penalised for the hospitals mistake and no one has even had the decency to apologise or explain why I can’t collect my CPAP Machine which I need. For the benefit of my health, I hope I am never referred here again.
Visited Don't know on May 2024
Review titled Trafford General Hospital
Replied on 03 June 2024
Thank you for providing your feedback regarding your experience of the Trafford General Hospital Sleep Service. The Trust strives to provide patients with effective communication, and we are sorry that we did not achieve this for you on this occasion, which we recognise caused you further anxiety at what was already a stressful time. Your feedback has been shared with Ms Martina Lambert , Interim Service Lead. Ms Lambert was extremely disappointed to hear of you not receiving a return call from the department or an apology or explanation as to why you were unable to collect your CPAP machine and recognises how frustrating this must have been for you. Ms Lambert would like to assure you that all concerns are taken extremely seriously, however, as the information that you have provided is anonymous, she is unable to investigate your specific concerns raised without any further detail and patient identification. Should you wish Ms Lambert to look into your specific concerns further, please do not hesitate to contact her on 0161 291 5020. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO24/00043 .
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Review titled Main Tel number
Rated 1 star out of 5
by Iain barrett - Posted on 22 April 2024
Rings and rings no one answers How is this acceptable Sorry couldn't explain it simpler Phoning rings and rings and rings no one answers
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 June 2024
Dear Iain, We are sorry that the phone was not answered when you tried to contact us. Our main contact centre phone lines have a messaging service which informs patients of the opening hours, however, in some cases a phone number may be provided for an area which does not have these facilities in place. We would like to apologise because an answerphone function should be available on phone lines provided to patients to ensure that they can leave messages for the team to pick up when they are available. Unfortunately, on this occasion you have not received the standard of service we aim to offer. We would like to assure you that your concerns are being taken seriously, however, it is difficult to investigate your specific concerns without any further detail or patient identification. It is for that reason we would welcome you to make contact directly with the Patient Advice and Liaison Service (PALS) to discuss these concerns. If you could contact PALS on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00058 they will be able to discuss this with you. As soon as we have further details, we will review the phone number provided to you and look into why there is not a messaging function to avoid this happening again. Thank you. Aamna Khan Involvement and Engagement Officer Patient Experience Team
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Review titled Great staff/team
Rated 5 stars out of 5
by Richard M - Posted on 26 April 2024
Attended the hospital today 26/04/2024 for a CT Colonography at the radiology department. The staff were all fantastic. Made me feel really reassured and relaxed. Professional, knowledgeable, caring and understanding.Thank you and well done to you all. Richard M
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 May 2024
Dear Richard, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Radiology in the Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Helen - Posted on 08 April 2024
Very happy with the treatment my Grandson received after stubbing his big toe and tearing the skin round the top of the toe.
Visited Don't know on April 2024
Review titled Trafford General Hospital
Replied on 03 May 2024
Dear Helen, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Urgent Care Centre in the Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing to be shared with the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Fantastic experience
Rated 5 stars out of 5
by Nora - Posted on 19 March 2024
I suffer frm bad anxiety I had a appointment at orthopaedics and have trouble giving my blood well the nurse there who looked after me was absolutely amazing she was calming patient never let me feel a nuisance I just can’t say enough about her and I’d love her to know how grateful I am I’ve never been treated as well at any hospital ever so a massive thank you to all your staff that dealt with me today you really went above and beyond
Visited Orthopaedics on March 2024
Review titled Trafford General Hospital
Replied on 26 March 2024
Dear Nora, Thank you for taking the time to share your positive feedback regarding your experience at the Orthopaedic Department. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt safe and well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Seen in urgent care /gp appointment
Rated 5 stars out of 5
by Victoria cheakley - Posted on 30 March 2024
Rang NHS 111 was offered same day appointment for 5.45pm I was seen by the triage nurse within mins then called through 2mins later was seen by a lovely lady who then called for a Dr to come in too. Very thorough and reassuring was given treatment and advice and just want to say the total experience from start to finish was excellent and wanted to thank all of the lovely staff Victoria cheakley
Visited Don't know on March 2024
Review titled Trafford General Hospital
Replied on 08 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Urgent Care Center in Trafford General Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the response to your appointment request was swift and that you were promptly seen. I can assure you that we have passed on your thoughts to the who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Great care
Rated 5 stars out of 5
by Jan B - Posted on 05 February 2024
Visited the urgent care centreon a Saturday morning following a fall. Was treated so well by all staff - reception, triage, x ray but especially the senior nurse practitioner. Her calm manner, professionalism and experience meant any stress I was feeling soon went. Her explanation of tests carried out and action required was excellent. Following diagnosis of a broken bone in my hand she expertly fixed a cast and provided a splint for my other hand. I was registered triaged x rayed and treated in under 3 hours. In an age where the national health service is under pressure the centre was calm and efficient and my experience was nothing but positive. We are so lucky to have such a centre in Trafford. Well done.
Visited General Medicine on February 2024
Review titled Trafford General Hospital
Replied on 08 April 2024
Dear Jan, Thank you for your positive comments posted on the NHS website regarding the care you received at the Urgent Care Center in Trafford General Hospital. It was very kind of you to take the time to write and compliment the staff, particularly the Senior Nurse Practitioner, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were seen promptly and your case was dealt in an efficient manner. I can assure you that we have passed on your thoughts to the Head of Nursing at Trafford General Hospital who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Lovely hospital
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I attended the orthopaedic department in December 2023 and February 2024. I had had a bad fall on stairs at work and my knee was badly swollen and painful. The first time I was seen and examined by a nurse, she referred me for an mri scan. I attended again yesterday for the results of the scan, again I was seen by a nurse but she didn’t examine me this time despite swelling going down my leg. I’m just wondering is it normal to have an appointment with a consultant then get seen by a nurse?? Apart from this everything was very good. Lovely hospital and friendly staff.
Visited Orthopaedics on February 2024
Review titled Trafford General Hospital
Replied on 22 April 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Trafford General Hospital. It was very kind of you to take the time to write feedback and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I emailed the team regarding your query. Response below: "it is possible for the patient to be seen by a consultant and then seen by a nurse, because the consultants work with a team of others which includes a specialist orthopaedic nurse, and physiotherapist. The patient might have needed the input of the specialist nurse for the consultant to have referred the patient to them" I hope this answered your query, Yours sincerely Connor Thomson Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust