Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tunbridge Wells Hospital at Pembury.
Reviews
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Review titled Badly
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
the entire hall of people passed in a short time, they called people who simply could not wait for their turn, left. and a person with a metal in his eye, waits until morning??? who does it depend on????
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 May 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Good experience
Rated 5 stars out of 5
by Mary Chamberlain - Posted on 26 May 2024
I unfortunately became very unwell on morning of 25th May with an extremely rapid pulse. I became very anxious & attended the Accident & Emergency Department. Reception was kind & courteous & within ten minutes I was seen by a very professional, reassuring & kind triage nurse. Very shortly I was taken through to the treatment area where a succession of nurses, doctors & a Consultant performed a myriad of tests with great professionalism & kindness. Everything was explained to me at every step of the way. Treatment was initiated & admission to the hospital averted. The department was spotlessly clean & comfortable & the whole experience was a positive one. My sincere thanks to all involved.
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 27 May 2024
Dear Ms Chamberlain, Thank you for taking the time to provide a review of your recent experience of the care you received from the Emergency Department and I am pleased the care and treatment you received was professional, reassuring and kind and that the department was clean and comfortable. I shall have pleasure in sharing your review with the team. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled No Visitors!
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2024
My partner is still in the hospital and he is going to be there for some time still. He has been told that no one is allowed to visit him unless he can get to a “visiting room.” He is in a lot of pain and huge discomfort, he can’t even get to the bathroom so the fact that he’s not seen me (his partner) or anyone in that matter makes it seem very unfair. To be somewhere you don’t really want to be, on your own, not even knowing what is going on because it’s all “don’t know” at the moment for 5 days and counting is not on. The fact that people who care are in the dark too, it’s not just about hearing how someone is, it’s about being able to see them too. I have never known a place where they don’t allow people to see their loved ones. Can’t fault the staff because they are doing all they can. It’s just the “decision” makers don’t seem to know what is going to happen. imo. No idea of when he will be able to go home either.
Visited Don't know on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Good morning, Thank you for taking the time to provide us with feedback. I am sorry to learn of the concerns you raise regarding visiting your partner and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Amazing staff!!!
Rated 4 stars out of 5
by Kiara - Posted on 02 May 2024
I visited the Admissions Lounge for a planned surgery today and it was my first ever. I was so overwhelmed and upset but the response from the staff there was more than I could have asked for. The receptionist was quite honestly an angel as were they all! They made me feel so much better. The nurses and support workers as always were so caring and cheered me up through an extremely tough time especially when my surgery was cancelled last minute. They truly went above and beyond and have made me feel better about coming for my surgery next time. I just don't think I thanked them as much as I should've so I really hope this gets passed on to them somehow. Thank you all so much :)
Visited Don't know on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 May 2024
Dear Kiara Thank you for taking the time to share this feedback with us. I was sorry to read that your surgery was cancelled at last minute but it was lovely to read that during this extremely tough time you felt cared for by all the team in the admission lounge. I was pleased they cheered you up and made you feel better about having to come back for your surgery at a later date. I will of course share this feedback with the team who I know will appreciate you kind words. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great person Marwa CCU unit
Rated 5 stars out of 5
by Sherif Farrag - Posted on 23 May 2024
I want to give a review about the department and the people who are in the CCU unit and her great support and patience with me whilst I was by their care.
Visited Cardiology on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 24 May 2024
Dear Sherif Thank you for taking the time to submit your review. It was lovely to read your kind words and how Marwa supported you during your time on CCU. I will have great pleasure in forwarding this onto the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Ward 20
Rated 5 stars out of 5
by Samantha grey - Posted on 16 May 2024
Would like to express a huge Thankyou to the lovely staff on Ward 20 Thankyou for taking such good care of me for my stay, excellent nurses and care staff, very attentive and kind Thank you
Visited Endocrinology and Metabolic Medicine on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2024
Dear Samantha Thank you for taking the time to submit your review. It was lovely to read that the staff on ward 20 were attentive and kind to you during your admission. I will have great pleasure in forwarding this onto the team on the ward team who I know will appreciate your lovely words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled badly
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2024
my husband got metal in his eye while working, his eye hurt a lot and watered. we waited two hours before the nurse asked some questions and told us to wait another 3 hours. this is normal??? there are cases when people can wait, but there are really cases when you just need to get help first... I'm shocked... I don't understand the system...
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 May 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care
Rated 5 stars out of 5
by Patricia Quieros - Posted on 03 May 2024
I attended for an orthopaedic appointment. I required an x Ray which was done by kind and cheerful staff.I was then very fortunate to see my consultant who was superb and explained everything. Everyone was kind and I left feeling I know what to expect .
Visited Orthopaedics on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 May 2024
Dear Patricia Thankyou for taking the time to submit your review. It was wonderful to read that when you attended the for an x-ray during your appointment, the staff were kind and cheerful. I am pleased the orthopaedic consultant explained everything to you and put your mind at rest as to what to expect. I will share your kind words with everyone involved. Best Wishes Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Outstanding service in A&E
Rated 5 stars out of 5
by Wendy Noble - Posted on 16 May 2024
Last Sunday, I came a cropper on a slippery, muddy bank and landed on my wrist. I thought it might be fractured. I arrived in A&E at around 5pm. By 5.30 I had been triaged, xrayed and given an appointment to come back at 8pm. Duly arrived and waited 30 minutes. Seen, diagnosed and treated. On Monday afternoon the discharge letter was on my GPs portal in East Yorkshire. Everyone from reception, triage, xray and practitioner were all brilliant. What an outstanding service from beginning to end from this incredibly hardworking team. As a retired NHS consultant I honestly can say I've never seen better. Oh, and they didnt know I was a doctor so it certainly wasn't mates rates!
Visited Accident and emergency services on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 May 2024
Dear Wendy, Thank you for taking the time to leave such a positive review of your experience of the Emergency Department and I was pleased to learn of the outstanding service you received. I will share your feedback with the team today, who I'm sure will be thrilled to know of the impact they had on your care. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2024
Over-crowded waiting area. The clinic ran 1 hr and 30 mins late. I was treated with contempt by a junior doctor on a power trip. Given a patient-initiated follow-up without any details of how to get an appt. Asked three times and met with silence ? Needed a patient-initiated follow-up and was told by a rude Booking Team member that the only appt was for Feb 2025. When pointed out that the pifu/sos appointment details on the nhs website were not being met told not her problem and to go and query this with the writer of website ? Do not accept patient-initiated follow-up is my advice as it is a ruse to get rid of you. Staff attitudes at this hospital are appalling.
Visited Ear, Nose & Throat on May 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 August 2024
Good morning, Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust