Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Mislaid records
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I attended at the request of my GP. After a wait in reception of two hours I saw the doctor who ordered blood tests and X-ray. I then had to sit in a small waiting room so my husband couldn’t join me. After three hours I still hadn’t had a blood test. I asked at reception and my paperwork had been mislaid. I had that done then x ray. More waiting for results, and a wait for a cat scan. Another wait of one hour thirty minutes for results of cat scan. All in all 11 hours in A and E. mine were not the only Notes which were mislaid as I heard conversations such as “where are the patients notes” and “We’ve lost his notes”. Having work for the NHS for 13 years I appreciate how pushed staff can be but surely losing notes holds things up?
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 March 2024
Good morning Thank you for taking the time to share your experience when attending the Emergency Department (ED). I was sorry to read of the long wait you had and concerns surrounding your mislaid notes. We would be happy to look into this further for you should you wish to contact PALS by email at mtw-tr.palsoffice@nhs.net or by phone at 01622 224960. Kind regards Sylvia PALS Officer
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Review titled Amazing and caring staff
Rated 5 stars out of 5
by Rebecca - Posted on 01 April 2024
Ended up in a@e on Saturday with stage 4 tonsillitis and unable to drink , I was seen very quickly by the on call gp and was swiftly admitted to majors to be given iv,s to be seen by the amazing ent doctor ,, the nurse who looked after me was very caring and made sure I was pain free . I was then giving a bed on the ssu ward for the night were all the staff went above and beyond and kept me comfortable for the night I can not fault any of the staff I encountered they were amazing Thank you
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 April 2024
Dear Rebecca Thank you for taking the time to share your experience with us. It is always a pleasure to read such kind works and I was pleased to read that you were seen quickly and cared for by staff that went above and beyond. I hope you are recovering well and I will have great pleasure in sharing this feedback with all the staff in ENT, ED and SSU. Best wishes Sylvia PALS Officer
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Review titled Ward 10 winter ward
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Wonderful care. Outstanding, thoughtful, caring nursing , cleaning and catering staff. Can not criticise in any way. Clean, well looked after surroundings. Well informed for every care plan decision, with OT and physio brought in to help me cope with after care at home.
Visited Don't know on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 February 2024
Dear Patient Thank you for taking the time to submit your lovely feedback regarding your recent experience on Ward 10 at Tunbridge Wells Hospital. Though I am sorry that you was unwell, I am pleased to learn that you received wonderful care from the caring nursing team and catering staff, was kept informed and supported by the therapies team upon discharge. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to all the teams involved. Thank you again and I do hope that you are making a full and speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Cataract
Rated 4 stars out of 5
by Terence Bunyan - Posted on 03 March 2024
Pre op staff were very nice and caring. The surgery team were just as caring and very skilled. The operation was amazingly successful. The first time in 50 years I have not had to wear glasses. Most grateful.
Visited Ophthalmology on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 March 2024
Dear Mr Bunyan We are so pleased that your operation was successful and that you have taken the time to thank those involved in your care and treatment. I am sure the staff will be thrilled to learn that this is the first time you have not needed glasses in 50 years. We shall pass on your feedback today. Kind Regards Sylvia PALS Officer
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Review titled Great treatment at A&E
Rated 5 stars out of 5
by Anthony Lloyd - Posted on 03 February 2024
I attended A&E last evening around 8.30 pm and despite a lengthy wait was treated for a dog bite to my hand in a very professional and polite manner in the minor injuries clinic. The nurse was very kind and treated my injury with the greatest care. Thank you for your excellent service and please pass on my grateful thanks.
Visited Accident and emergency services on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 February 2024
Dear Mr Lloyd Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you sustained an injury, I am pleased that you received excellent care and found nursing staff kind and caring. Staff always appreciate receiving such kind words and praise, so please be assured your feedback has been shared with the whole team. Thank you again and I do hope you are making a speedy recovering. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Disappointing care
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
A long standing Tunbridge Wells resident commented to me recently that patients in a dementia ward had their food placed in front of them but were not fed. She was told that the foreign nurses come from cultures where the relatives do the feeding of the patient. I wonder where is the lead nurse, who naturally should explain our English culture and expect her staff to feed patients if necessary. I daresay many such patients have no relatives who could do this. I am an ex-nurse and I am shocked. Whatever next!
Visited Dementia Services on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 20 February 2024
Dear Reviewer Thank you for taking the time to submit your review and I am sorry to learn of your thoughts about Tunbridge Wells Hospital. Can I please suggest that you contact PALS via the details below, in the first instance, so that we can discuss this further. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Don't ask for a drink of milk at 9pm as you will be told you had one earlier and no drink given l walked out after being in patient on acute medical ward no Duty of Care at this hospital by there trained staff
Visited Don't know on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 January 2024
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Acute Medical Unit. I am very sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team on the contact details so that we can discuss your concerns further. Once again I am sorry for your experience. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled AMU
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I have spent a week in AMU. The staff have been nothing but helpful, bending over backwards to make my stay as comfortable as possible. At night the staff are incredibly busy but have had time to make drinks, if asked, as well as providing excellent care. The nurses, doctors and nursing assistants go above and beyond. The professionalism of all staff is amazing from the doctors to the cleaners. I have had to stay in many hospitals due to ill health and long standing issues but this has been the best one by far.
Visited Accident and emergency services on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 February 2024
Dear Patient Thank you for taking the time to submit your review on your recent experience when at Tunbridge Wells Hospital. Though I was sorry to learn you were unwell, I am pleased that you received excellent care and felt that staff went above and beyond. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to all the teams involved. Thank you again for your time and I sincerely hope that you have made a full recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great Care
Rated 5 stars out of 5
by Maureen Nurse - Posted on 10 January 2024
I attended a Urology procedure today. The team were professional & treated me with the utmost care & respect from start to finish. I felt safe in their hands. Thank you team.
Visited Urology on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 January 2024
Dear Maureen Thank you for taking the time to pass on your feedback relating to the care you received recently from the Urology team. I am pleased that the team were professional and treated you with the utmost care. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the team. Thank you again for your time and interest. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Went above and beyond for my 12 yr old son
Rated 5 stars out of 5
by Dawn Beeby - Posted on 15 December 2023
Following a PE incident at school where my 12 year old son’s knee was pushed inwards, he has received a wonderful service ftom Twells paediatric A&E, X Ray, CT scan team, Maidstone MRI, and back to Twells physio dept! Yes I had to fight to get an appointment in a reasonable timeframe but it was worth it because the staff from all departments definitely went above and beyond. Thank you
Visited Pain Management on December 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 21 December 2023
Dear Ms Beeby Thank you for taking the time to provide your kind feedback on the care and treatment your son received recently when attending Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them on to the relevant teams. Thank you again and I do hope that your son has now made a full recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust