University College Hospital
University College Hospital, 235 Euston Road, London, NW1 2BUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Care
Rated 5 stars out of 5
by Terrence Allan - Posted on 16 August 2024
A&E very professional and caring went by ambulance straight to resus given expert treatment for struggling to breathe
Visited Accident and emergency services on August 2024
University College Hospital has not yet replied.
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Review titled Shocking behaviour
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2024
A month ago, I had a fall and ended up with multiple fractures in my wrist and nose. I was seen at the A&E department where they placed me in a temporary cast and referred me to the Fracture Clinic. The medical staff at the Orthopaedics department were all polite and excellent in the way they dealt with me whilst I was there. However, the behaviour of the reception/admin staff have left me feeling shocked and shaken. It started when I arrived at the clinic nearly two weeks ago. The person at the reception desk was entirely uninterested in their job, and listening to music via an airpod in one ear. A few times when I asked who I would need to see to correct my name that had been spelt wrong, they actually completely ignored me, and when I asked again, they looked as if I was a nuisance and said “huh?”. When I asked again, they said “dunno”, shrugged and looked down again. I let it slide, it wasn’t worth anyone’s time. Fast forward nearly two weeks later, I still haven’t received any communication regarding my follow-up appointment that I and my GP were told would be exactly two weeks after the first one (i.e. in two days). I have tried to contact the department several times this week and been told to wait for a call within one day. This hasn’t happened. Finally, today, after being put on hold for a long time, the person on the phone managed to get hold of another admin person. Not only wasn’t there any apology or acknowledgement of the problem, this second person wanted to give me an appointment in mid-August, and said in a harsh tone “we can’t just book an appointment for two days, we need to contact the consultant and ask”. I was disappointed, but understood the situation. At this point, I tried many times to ask what my plan B was if no one contacted me. Not once was I able to finish my sentence! Every single time, this person cut me off, spoke over me in a condescending way, repeating the same thing. I finally said “can I speak to someone else please” as this was rude behaviour. They then accused me of speaking over them, even though I’d been quiet up to the point of trying to ask a simple question. When I repeated that I wanted to speak to someone else, a new person took the phone, and started berating me for “speaking over people” without hearing a word from me first – clearly blindly supporting their colleague. All the while, I’m hearing the previous person loudly talking about me and ridiculing me in the background. I just gave in at this point and ended the call nearly in tears. I cannot believe these people are allowed to deal with potentially vulnerable people in this way and get away with it. I am still in a cast; my skin is reacting to it and peeling. I was hoping it would be removed in two days, like I was told it would be. But now, I’m at the mercy of these people and don’t know what to do.
Visited Orthopaedics on July 2024
University College Hospital has not yet replied.
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Review titled Impressive ITU care
Rated 5 stars out of 5
by Chris Q. - Posted on 26 October 2024
Came into University College Hospital for jaundice and blocked biliary duct. Unblocking procedure caused life threatening pancreatitis. Spent 2+ months in Critical Care unit of third floor then same again in Adult ward. While in Intensive care, pancreatitis caused multi organ failure. Doctors and nurses treated me for every possible ailment and went above and beyond with multi disciplinary meetings to decide courses of action. Patient Family were welcomed and encouraged to feel comfortable and to help patient to stay alive. In most cases, family were kept well informed when patient too poorly to engage with medical decisions (a couple of scary exceptions were probably the result of consultants being run off their feet during a week long period of duty). This ward definitely saved my life by throwing every medical resource at a critical patient - including sensitivity and humour. Two months is a long time to be in a critical care ward, but they made it as welcoming as possible and always made sure to take good care. Even if every consultant had a different style - which was confusing at times as a patient, but probably also helped save my life. The only suggestion I would make is to see if there’s a way to improve communication, especially during consultant change-over, as those were the times when we received information that felt confusing and sometimes sounded scary or dangerous because it seemed to go directly against the advice of the previous consultant — only sometimes, not always. Overall the care was absolutely impressive, attentive, kind, detailed, and definitely life saving.
Visited Intensive Care on July 2024
University College Hospital has not yet replied.
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Review titled Unable to see mesh drs
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2024
While the scan I had was adequate I also attempted to contact members of the complex mesh team while there - this was impossible I was told my present surgeon is on leave and there is year long wait for appointment The previous surgeon is there but now unable to deal with mesh enquires while the staff there try to assist - they are being put in an impossible position
Visited Gynaecology on June 2024
University College Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Kathy French - Posted on 16 June 2024
I went to the travel clinic at Mortimer Market and all the staff were outstanding, professional and kind. I was then referred to ambulatory care where I again had the best care. Each and everyone of them was kind and caring. Services were co ordinated and I was respected at all times.
Visited Accident and emergency services on June 2024
University College Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Christine urch - Posted on 28 May 2024
I attended a very busy a&e department on Saturday 18th May and was taken into a room within10 minutes of arriving. From arriving at the hospital to my discharge the care I received was excellent and I can not thank the staff and doctors enough for there efficient and caring service.
Visited Accident and emergency services on May 2024
University College Hospital has not yet replied.
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Review titled Consultant Never Showed Up
Rated 1 star out of 5
by Emily - Posted on 18 April 2024
I am having an operation in 6 days time. I was due to meet with the consultant this morning. As I waited and waited half an hour past the hour she was due, another woman who had been waiting patiently, asked at the desk for the same consultant - she said she'd been telephoned the night before and asked to attend. The staff said that the consultant had been on call during the night and wouldn't be attending but we could see one of her colleagues. I said I was promised to see the consultant who would be operating. The other woman said the same. We both walked out. I cannot believe that a consultant would be on call on the evening before she has a clinic; so clearly either she had no intention of attending the clinic or Uclh operate on an ad hoc basis and she may not turn up for my operation next week. It's really quite appalling that the Nhs [note, this site does not allow words 'all in capital letters'!) do not allow one to name surgeons as these kind of people should be called out. Having an operation and still no idea what to expect; all questions remain unanswered; junior doctors provide conflicting responses. I would never, ever, advise anyone to be recommended to Uclh.
Visited Don't know on April 2024
University College Hospital has not yet replied.
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Review titled the best care you can receive
Rated 5 stars out of 5
by luciano montoya - Posted on 27 March 2024
I have a heart problem for which for years I have had to go to hospitals in other cities. This time I fell in Uclh and I was in the Amu from the 22nd to the 27th and I really leave calm and completely well and I am sure that they care about my health in I especially thank a nursing student a.n. who was very attentive to our well-being, completely attentive, quick and who cares with dedication, respect and vocation. I hope you will soon be a great professional with respect and cordial thanks to the entire medical and care team. Luciano Montoya
Visited Don't know on March 2024
University College Hospital has not yet replied.
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Review titled No Informed Consent. Bad Management. Breach of Data Protection
by Anonymous - Posted on 02 April 2024
I have a procedure in the vascular department at the end of the month. I have asked for information on aftercare and been provided with conflicting information from a junior doctor (who told me he was not qualified to do the procedure) and a senior nurse. I have asked to speak with the consultant but no consultant is available. I was told the procedure I need was the only one UCLH do (which turned out not to be true); I have been provided with no information and have had to turn to the internet. This means that on the day of my procedure I will meet the consultant for the first time and have to give my consent (but not an informed consent) having been waiting for an operation for over a year. It is scandalous. Plus I need an pre-op meeting which has been cancelled 4 times and which only asks menial questions. I have been told if I do not show up it will cost the NHS £167 and I won't have my operation; yet it has cost me hundreds of pounds with each cancellation. Plus today I am told that my notes were shared among staff with another patient (by mistake). This is the last time I will ever go to UCLH. The hospital is a sad but serious joke.
Visited Don't know on February 2024
University College Hospital has not yet replied.
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Review titled Admin is Shocking
Rated 2 stars out of 5
by Anonymous - Posted on 05 February 2024
Twice the department has failed to make follow-up appointments following a procedure, despite, on one occasion, the person responsible being asked multiple times to authorise it, then going on holiday for a fortnight without bothering to do it.
Visited Gastrointestinal and Liver services on February 2024
University College Hospital has not yet replied.
Information supplied by University College London Hospitals NHS Foundation Trust