University Dental Hospital Of Manchester
Higher Cambridge Street, Manchester, Greater Manchester, M15 6FHContact details and Patient Advice and Liaison Service (PALS)
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Review titled Terrable
Rated 1 star out of 5
by Joseph Gregory Silcock - Posted on 04 August 2023
The appointments continuously being cancelled. Turned up for my appointment and was told to wait in wrong waiting room. Two hours later I was told that the dentist had gone home and my appointment was cancelled. Then I was given a appointment tent for the 24th of August and then cancelled one week later. I am hopefully seeing a dentist next week, however the next appointment is mid October. This treatment of patients is what you would expect from a a third world country. Very, very annoyed with this service and the blatant disregard for the patients wellbeing. I would not recomend this dental hospital. Hopefully eventually I will recieve the treatment I require and then try to forget this experience. Somthing needs to be done as a matter of urgency especially for those who are less fortunate than myself who are suffering from tooth pain. I understand the NHS are at bursting point at present but the administration and management within this hospital need to somehow stop such happenings.
Visited Dentistry and Orthodontics on July 2023
Review titled University Dental Hospital Of Manchester
Replied on 23 August 2023
Thank you for taking the time to share your comments with us and we were sorry to learn of your unsatisfactory experience when visiting our hospital. We hope we can assure you that Manchester Foundation Trust strives to provide patients with excellent care and experience, so we are sorry that we have not achieved for you at this time. Could you please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting case reference PO23/0082, and they will do their best to address your concerns. We would need further patient details so further investigations can be made.
Provided by Care opinion
Information supplied by Manchester University NHS Foundation Trust