University Hospital (Coventry)
Clifford Bridge Road, Coventry, Warwickshire, CV2 2DXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Treated as a human
Rated 5 stars out of 5
by Michelle Fisher - Posted on 25 May 2023
I went to Coventry and Warwick Rhuematology for a second opinion, after going to another hosptial and not realy being listened to and felt like I was a no one and just that they wanted to sign me off and get rid of me. Yesterday going to Coventry and Warwick Rheumatolgy I saw a registrar who was great, I will point out intially he has not completely overturned the original diagnoses, but listen to me bought in hypermobilty syndrome which did not even get noticed at ther other hospital, completely explained/discussed everything with me, with the option that I ahve taken to go ahead with scans to rule in or out RA. I just cant express my thanks enough to be treated how I think all patients should be but seems to be happening less and less. I am seriously no thinking the 50 minute drive to this hosptial might be worth it if I am ever needing a referral in the future, even though the place is like a maze.
Visited Rheumatology on May 2023
Review titled University Hospital (Coventry)
Replied on 25 May 2023
Hello Michelle, thank you so much for your kind review. It will mean a lot to the rheumatology team. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Ideal Department
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
I am always very comfortable when I visit this department. The Doctor and all the staff are helpful and kind. Just a week later I always receive a copy of letter sent to my GP and a future appointment. I really wish another department I am under was the same.
Visited Respiratory Medicine on April 2023
Review titled University Hospital (Coventry)
Replied on 12 April 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Felt valued
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
We attended Acc+Emerg on Good Friday. We were welcomed at the door, seen within 45 mins and within that time offered a hot drink and a sandwich. Neither of these services were expected but showed how staff empathised with wait times and were keen to do what they needed to (with a smile on their faces too) to ensure people felt cared for. We spent time in the Medical Decisions Unit, where a receptionist, clearly busy with data input was still happy to assist patients and offered to get more milk for those wanting hot drinks, nothing was too much trouble. We received numerous tests with a final diagnosis within the 10 hours we were there. Whilst this sounds like a long time, it was a relief to know what the cause of symptoms were and to have medication to relieve this upon leaving, as well as having ruled out anything more severe. We felt that all staff played their part in making the experience less stressful. We'd like to thank the staff working Good Friday and the leadership which clearly ensures people can do good work in tough times.
Visited Accident and emergency services on April 2023
Review titled University Hospital (Coventry)
Replied on 20 April 2023
Hello. Thank you so much for your review, we shall pass your kind words on to staff. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 0284203
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Review titled MDU
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
My wife was sent to A&E by a pharmacist when we got there we were sent to MDU and then sat down to wait when we arrived there were 10 people, 8 hours later there were still the same 10 people with no idea how long to wait. How can it be that no one had been seen it’s ridiculous the slow movement of patients my wife is diabetic and had no medication and the staff weren’t interested. I know people should be patient but surely you should see some movement.
Visited Accident and emergency services on April 2023
Review titled University Hospital (Coventry)
Replied on 26 April 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. I'm sorry to read that your experience in our Medical Decisions Unit was not what you were expecting. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
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Review titled Appalling conditions
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
I was made an appointment with 111 to attend this a&e today for my 3 year old daughter who is healthy apart from the minor issue she had to be seen for. I walked into this a&e and I was smacked in the face with a tiny room with huge amounts of adults and kids all ages crammed into this one area?! Not enough seating for everyone either, some where standing quite close to the entrance door at the reception, I was waiting for ages to be seen by the reception to be told my appointment didn’t matter I would have to wait?! I filled in the form, heard a lot of illnesses around me and decided to leave to the shock of the receptionist. My daughter would have definitely got ill if I had to wait numerous hours in this appalling condition. I have been in a few different a&e’s for children from Scotland and in England over the years and I can say I have never ever came across such a tiny cramped appalling dirty one in all my life!! I will never be taking any of my kids to this a&e! This hospital should be ashamed of this kids a&e unit waiting area conditions. I came out of there shocked, upset with the conditions I was expected to sit with my child waiting to be seen. This hospital needs to do something about this, it’s appalling in this day and age that a children’s a&e is in an appalling state in this hospital. I still now can’t believe what I saw?! If you have a choice, do not take your previous children to this a&e.
Visited Accident and emergency services on March 2023
Review titled University Hospital (Coventry)
Replied on 07 March 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Extremely poor care
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2023
As a medical professional myself I am only too aware of how busy A&E depts are but that does not excuse poor and unsafe patient care. Leaving a pt with suspected TIA for 8 hours sat in a chair with no medication given and other tests only done after 4 hrs of waiting after I had to speak to the reception is completely unacceptable. Do you even follow NICE guidance? Prioritising pts Health is supposed to be a given and whilst this dept is always busy this really does not excuse poor care. I really wouldn’t want any of my family members to be close to death here because tonight I’ve watched patients screaming in pain being ignored. The system isn’t just broken it’s unsafe and I could not work in a place that allows such poor care to be delivered. The A&E dept is an accident waiting to happen. I’d rather travel an hour to the next nearest hospital than to take my mother here again. Disappointing is an understatement.
Visited Accident and emergency services on March 2023
Review titled University Hospital (Coventry)
Replied on 31 March 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. I'm sorry to read that your experience in our Emergency Department was not what you were expecting. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
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Review titled Refused entry
Rated 1 star out of 5
by Emma Young - Posted on 28 March 2023
My daughter visited the a&e department with a broken ankle on the advice of Chesterfield Royal hospital where she was refused entry by a nurse who didn't even open the door for her sent her back to rugby. Emma had a boot on her foot and crutches . I find the treatment of my daughter by a supposed health care professional totally unacceptable
Visited Accident and emergency services on March 2023
Review titled University Hospital (Coventry)
Replied on 31 March 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. I'm sorry to read that your experience in our Emergency Department was not what you were expecting. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
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Review titled Animals are better treated
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Visited an over run AE dept . It’s now been made smaller so not enough seats it was like musical chairs everyone having to move around . Dirty toilets . Rude a noxious receptionist spoke to everyone like dirt . Left sitting on a hard uncomfy chair for 23 hours whilst waiting for a bed . No food or drink offered in that time . Animals get better treatment . Staff have no empathy and it’s like you are an inconvenience to them . No pain relief for 23 hours is shocking despite asking every hour for some . The junior doctor and the male day receptionist were the only people who treated me like I mattered . In 24 hours the toilet was not cleaned once it was disgusting and no way should a hospital facility be in that state I will travel to the QE in future for any treatment .
Visited Accident and emergency services on March 2023
Review titled University Hospital (Coventry)
Replied on 31 March 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. I'm sorry to read that your experience in our Emergency Department was not what you were expecting. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
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Review titled Brilliant hospital
Rated 5 stars out of 5
by Anonymous - Posted on 08 August 2023
I would like to thank the consultant and his team along with the nursing staff, care assistants, and plaster team who made my stay at the hospital a pleasant one. Without their support and guidance, I would have made the progress I have made to date. Thank you to all of you.
Visited Major trauma on March 2023
University Hospital (Coventry) has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2023
We were sent over to Coventry children’s a&e department by rugby st cross, all I can say is pure filth !! The hospital waiting area was filthy I was waiting there for 6+ hours with my 3 month old baby and not once did anyone come around and clean/wipe surfaces or chairs and with the amount of people and children coming through the doors you would think it would be a priority to keep the area clean, we are more ill leaving the hospital than when we first arrived! The bins were over flowing in the waiting area and also the toilet bin, when we eventually went through to be seen the bed sheet was full of dirty marks, I also can’t believe they let children wait that long without providing any toys/games or even colouring for them to do !! Would never recommend it’s a shame that’s my closest a&e
Visited Children's & Adolescent Services on January 2023
Review titled University Hospital (Coventry)
Replied on 08 February 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203.
Information supplied by University Hospitals Coventry and Warwickshire NHS Trust