University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor maternity service
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2024
I am in my second trimester and experienced a stomachache, so I went straight to the maternity triage. The staff was very unwelcoming and I was told to wait until being called. I was waiting for nearly an hour whilst there were not many patients and a lot of midwives were not busy at all. A doctor finally turned up and asked me to get changed so she could check my cervix. She did say if she had a call from a theatre she had to go. I got changed immediately and was left waiting for ages again and none of them did bother to care. There were too many available midwives and none of them was capable of checking cervix whereas I had it checked by a midwife at a different hospital before and it took no more than 5 mins. This is very disappointing as I was told to go to the hospital immediately but the speed and quality of the services was below par for an emergency department. I could not wait for the doctor to return and went home.
Visited Maternity services on August 2024
University Hospital Lewisham has not yet replied.
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Review titled Still waiting in pain
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2024
I had an X-ray for a suspected stress fracture in my foot on July 24th, today is 9th August and I am still waiting for my results. Meanwhile the pain has worsening to the point where I cannot walk on hard surfaces outside without being in immense pain and making the fracture worse. I do not drive so getting to the urgent care centre in Woolwich would take several buses and so is not really an option. I have had to buy my own fracture boot so I am not completely housebound. Do I have to wait until it fractures completely before anything will be done?
Visited Diagnostic Imaging on July 2024
University Hospital Lewisham has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Paul Sullivan - Posted on 16 July 2024
I attended for a colonoscopy, not the nicest procedure but all the staff from receptionists to the nurses were friendly, professional and supportive. Every effort was made to make me feel confident and the whole procedure was carried out without problem and despite declining sedation or pain relief I was comfortable throughout without discomfort. I cannot praise the staff at Lewisham high enough, despite pressure of work and some awkward patients they were never anything but exemplary. Highly recommend.
Visited Colorectal cancer services on July 2024
Review titled University Hospital Lewisham
Replied on 29 July 2024
Thank you for taking the time to tell us about your positive experience when attending for a colonoscopy. It is always good to receive positive feedback. We have shared your comments with the clinical team and thank you for your praise. The Patient Experience team.
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Review titled Disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2024
Was referred by GP to see Orthopaedic consultant about hip pain - having had an X ray 6 months previously. I was shown my Xray - informed the arthritis wasn’t too bad and put on the list for Physio . Couldn’t have been in there more than 2 minutes. The Consultant seemed very uninterested and as if he couldn’t wait to move on to the next patient. I understand there is a lot of pressure to get through lists , but a brief chat about how I felt , my lifestyle etc would have been nice ! I left feeling I had wasted his time
Visited Orthopaedics on June 2024
University Hospital Lewisham has not yet replied.
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Review titled Great care by multiple staff members
Rated 5 stars out of 5
by Julia - Posted on 25 May 2024
I went in for a gynecology procedure involving general anaesthetic. The staff in a ward and in the anaesthesia dept were all very kind, professional and made me feel comfortable. Being kind and caring, and explaining wheat they were doing/intended to do was the main thing that helped. Thank you Lewisham hospital 😊
Visited Gynaecology on May 2024
University Hospital Lewisham has not yet replied.
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Review titled Amazing practice 5*plus treatment
Rated 5 stars out of 5
by Ala - Posted on 10 May 2024
My nurse in pre/op Assessment in Yellow zone was lovely warm & welcoming made me feel very relaxed and not apprehensive. Her whole approach was solution focused and extreme helpful. Lewisham Hospital staff really know their patients can’t thank her enough for today 24th May 2024.
Visited General Medicine on May 2024
Review titled University Hospital Lewisham
Replied on 29 May 2024
Dear Ala Thank you for taking the time to tell us about the staff and your care in the Pre-assessment department. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Superb, thank you!
Rated 5 stars out of 5
by Charlotte - Posted on 06 April 2024
I visited A&E on a Friday night. Despite it being incredibly busy, I was seen and my problem resolved in under an hour. The staff were great - really helpful and friendly. Thank you for everything you do!
Visited Accident and emergency services on April 2024
Review titled University Hospital Lewisham
Replied on 11 April 2024
Dear Charlotte Thank you so much for your positive feedback , it is always so nice to hear from patients who have had such a positive experience. We will share with our staff. We are so glad that we were able to help you and wish you a speedy recovery Kind regards Carol Spanswick Senior Matron ED
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Review titled Unacceptable waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2024
After arriving on time for a 9:30 appointment, it was nearly 2 hours before we were seen by the audiologist. We were advised a half hour waiting time due to severe delays but the wait was far longer with no further communication. It felt as though we were waiting in urgent care rather than for a booked appointment. The appointment lasted less than 5 minutes and could have been done over the phone. Toilets were absolutely filthy in the ENT department and the main entrance. Staff were stressed and uncaring. Thoroughly disappointed with our visit.
Visited Ear, Nose & Throat on March 2024
University Hospital Lewisham has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Iago - Posted on 09 February 2024
I went to the Hospital seeking urgency care and left 5 hours later without even going through the triage. Staff couldn’t care less. I asked for help for 3 of them and was promptly ignored.
Visited Urgent care centre on February 2024
University Hospital Lewisham has not yet replied.
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Review titled Very efficient, friendly and quick service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
On Wednesday evening someone phoned with an urgent appointment and I was at Lewisham Hospital the next morning. The process was so smooth. I went in at 10am and was out at 12.30 - having seen a consultant, had a mammogram and seen a radiographer. All the staff were very kind and patient and explained things to me clearly. I was amazed at the efficiency of the process.
Visited Urgent care centre on January 2024
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear patient Thank you for your positive comments about the radiology staff working in the breast/mammography area. We always aim to put the wellbeing of the patient first, and the staff really appreciate it when their dedication and hard work have resulted in a good patient experience. We will share your comments with our team. Regards Quality Manager for Imaging
Information supplied by Lewisham and Greenwich NHS Trust