University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A&e majors
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
I was in A&E from 6 pm to 5 am. They had no seats most of the time even though I was in pain and my oxygen levels were low. Some of the nurses were extremely rude; and got frustrated every time I asked a question. Like they don't have a duty of care. If you don't want to help people then you are in the wrong job! On the plus side, the doctors were very nice.
Visited Accident and emergency services on December 2023
University Hospital Lewisham has not yet replied.
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Review titled Super quick, friendly and staff full of care
Rated 5 stars out of 5
by Adam - Posted on 15 December 2023
I was amazed at how efficiently I moved through the urgent care process. In all, it took 3 hours for me to be checked out, have my bloods taken have an x-ray and have a decision on next steps. The staff members were all incredibly friendly and caring. Kept informed with what was happening and just felt very safe. Incredible work by their urgent care team, they are doing an amazing job.
Visited Urgent care centre on December 2023
University Hospital Lewisham has not yet replied.
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Review titled Waited 6 hours to be ignored
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2023
After waiting 6 hours, I finally ran out of patience and asked a member of the team when I might finally be seen. Only to discover that 4 hours earlier someone had marked me as having left without ever calling my name. Extremely upset and still in need of help I was brusquely told to go check in again and rejoin the start of the queue. Writing this as I am sat here entering my 7th hour waiting for someone to even acknowledge I am here. Very upsetting
Visited Urgent care centre on November 2023
University Hospital Lewisham has not yet replied.
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Review titled Terrible experience at orthopaedics
Rated 1 star out of 5
by Esther - Posted on 03 November 2023
I was given an ‘urgent referral’ to orthopaedics by the advanced practitioner physio. The appointment was in 10 months time and when it did come round it was a complete waste of time. The doctor did not take a thorough case history or listen to me, he did not fully examine me. He lacked listening skills and empathy. I found him very patronising and condescending. He was not able to give me a care plan and fobbed me off. The reason the advanced practitioner physio had referred me to orthopaedics is because I had already privately been doing physio, having manual therapy and a paid for a hydrodilation, none of which had helped significantly. She felt given those circumstances she wanted the opinion of orthopaedics who unfortunately fell very short. The appointment was a complete waste of time. I’ve had plenty of bad NHS experiences but this one definitely surpasses them all.
Visited Orthopaedics on November 2023
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear Esther We are very sorry that you had such a bad experience. We have passed your feedback on to our orthopaedic team but without more details they are not able to look into the matter properly. If you would like us to investigate further please contact our Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net kind regards Patient Experience Team
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Review titled Excellent care
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2023
I had to visit Paediatric A&E with my very poorly 2 year old granddaughter on Wednesday evening. We were triaged and received care swiftly by very caring staff. She is now much better and I would like to thank all staff involved.
Visited Accident and emergency services on November 2023
Review titled University Hospital Lewisham
Replied on 20 November 2023
Thank you for taking the time to give us feedback. We are happy that your family had a positive experience and that the patient has made a full recovery. We continue to strive for excellence and for patients to have a positive experience in our Paediatric Emergency Department. Kind regards, Ward Sister, Children's Accident and Emergency
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Review titled Excellent treatment
Rated 5 stars out of 5
by Elaine - Posted on 03 September 2023
I attended A & E after a fall and received excellent treatment from a doctor and nurse. I didn't have too long to wait considering the problems in the NHS at the moment. Every care was taken to treat my injuries and relieve the pain. X-rays were taken before and after treatment to make sure it had been successful. Everything went very smoothly from entering the hospital to leaving armed with antibiotics. I would like to thank all those concerned.
Visited Accident and emergency services on September 2023
Review titled University Hospital Lewisham
Replied on 04 September 2023
Dear Elaine Thank you so much for providing this feedback, I am really glad to hear that you had a positive experience and I will ensure this is shared with our wider team. All the best and wishing you a speedy recovery, Kind regards Billy-Joe Fryer ED Matron
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Review titled Great experience - Coloscopy
Rated 5 stars out of 5
by PRIYA - Posted on 24 August 2023
The staff (whom I am not able to name here, hs & f.k) made me feel very comfortable. Both very warm and asked me what they could do to help me relax during the procedure. They also had a relaxing picture of a garden in the ceiling above the treatment chair, a very nice touch. Thank you
Visited Gynaecology on August 2023
Review titled University Hospital Lewisham
Replied on 09 January 2024
Dear Priya Thank you for taking the time to tell us about the staff and your care in colposcopy. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Poor standards of care and professional practice
Rated 1 star out of 5
by Anonymous - Posted on 19 August 2023
I have the displeasure of visiting this hospital several times over the week. The NHS is under pressure and staff are leaving and cherry ward would be a perfect example of how those that remain are so lacking in basic manners and empathy you wish you could wave a magic wand and cure yourself to escape. Imagine hearing those words from a relative just admitted to cherry ward. I visited myself and witnessed first hand lack of simple manners eg hi, poor practice eg staff not bothering to wash handing or change apron between patients. That’s simple infection control. Staff on their phones, staff ignoring patient alarms or attending and telling them to do things for themselves. Horrible experience to witness as a visitor when your loved one is under the care of staff at Cherry ward.
Visited Cardiology on August 2023
Review titled University Hospital Lewisham
Replied on 27 September 2023
Please accept our apologies for the behaviour of the staff on Cherry ward, and the poor standard of care received by your relative and witnessed by you. Please be assured that we take your comments very seriously and the ward sister and I have had meetings with the staff to make them aware of your concerns. We are monitoring staff behaviour and attitude and reminding them daily of the importance of delivering compassionate care. A project focusing on compassionate care will be commencing soon and all staff will be involved in this. If you have any further concerns please contact our Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net. Kind regards Matron, Cherry Ward
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Review titled Kind and caring
Rated 4 stars out of 5
by Ulka O’Brien - Posted on 05 August 2023
My dad went to A&E with a suspected stroke and the care he got from all the staff there was amazing. Despite being extremely busy and working long shifts and under huge pressure, the triage nurse and the A&E nurses and doctors ensured that he was well looked after and got all the tests and scans that he needed. They were all so kind and thorough and admitted him as an inpatient for further tests, explaining to us exactly what was happening and why which was very reassuring. The staff on Hawthorn ward were also amazing and we cannot thank them all enough for the kindness, care and treatment he received whilst in hospital. Before discharge the doctor explained the treatment plan and what follow up care he would get in detail and we are so grateful. NHS staff are truly special people who go above and beyond every day, doing their best to help patients in an underfunded service and in very difficult and challenging conditions. You all deserve a massive pay rise as you are one of the country’s most valuable assets. Thank you!
Visited Accident and emergency services on August 2023
Review titled University Hospital Lewisham
Replied on 21 August 2023
Dear Ulka Thank you for taking the time to give feedback on your father's experience in A&E and on Hawthorn ward. Your comments have been shared with both teams. kind regards Patient Experience team
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Review titled Great care from this hospital
Rated 5 stars out of 5
by Kim Haridimou - Posted on 08 August 2023
Was in resus to start with. Then admitted for observation. I can only say that the care from doctors,nurses,porters all members of staff was caring and attentive. Best care I have received after many times at another hospital. The care was respectful and caring. Thankyou
Visited Accident and emergency services on August 2023
Review titled University Hospital Lewisham
Replied on 21 August 2023
Dear Kim Thank you so much for your comments and feedback . The department is under huge pressure so it’s lovely to know that we can meet patients needs and that we were able to help you. kind regards Matron Emergency Department
Information supplied by Lewisham and Greenwich NHS Trust