University Hospital Lewisham
Lewisham High Street, London, SE13 6LHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by James - Posted on 03 October 2022
I came after having a bicycle accident, with open wounds that needed closing. I was seen by a doctor in about 20 minutes and was extremely well looked after. Was also given a ct scan to check for broken jaw. All the nurses and doctor made me feel special and made the experience much less traumatic. Thank you to all the great staff at Lewisham A&E
Visited General Medicine on October 2022
Review titled University Hospital Lewisham
Replied on 04 October 2022
Thank you for your kind feedback and we are glad you received good care. All emergency services are currently challenged with the current demands so our staff are working really hard to deliver good quality of care, and your feedback will be shared with the team. Kind regards, Sarah Dr Sarah Davies Head of Nursing
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Review titled Well organised and competent
Rated 5 stars out of 5
by Lilian - Posted on 19 October 2022
Visited this clinic twice; each time a pleasant experience, short waiting time, friendly receptionist, nurse and consultant, choice of signing in procedure (terminal or person), toilets nearby. I had the impression that staff respected each other and work like a team. Best of all my condition has improved lots.
Visited Dermatology on October 2022
Review titled University Hospital Lewisham
Replied on 21 December 2022
Dear Lilian Thank you for taking the time to provide feedback. It is always much appreciated when the good work done by our staff is acknowledged. kind regards The Patient Experience team
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Review titled My Journey Through Lewisham Hospital
Rated 5 stars out of 5
by Charles Montlake - Posted on 06 November 2022
We arrived late evening 25th October, explained to the receptionist that I am a Cancer patient under care and I believed I had a chest infection. Don’t know how but we were hardly settled in the waiting room before we were called in to the Triage Nurse. She was amazing, listened to my symptoms, did tests and agreed with me. I am also worried about my Kidneys and asked her to check those too. The nurse phoned through for an isolated bay for me in the A&E ward, none were available so she assured us that we would stay in her room until a bay was available. As it was she found a bay on the resuscitation ward and took me there until a bay in the A&E ward was available. 3 nurses attended to me, bloods were taken, I was canulated and ECG completed in the blink of an eye. So incredibly efficient Bay 3 in the A&E ward became available, and a wonderful nurse looked after me. I let her know the triage nurse had recommended a chest x-ray, which then happened within ½ an hour. Results back we now know I have a chest infection with pneumonia (and elevated Creatinine). I could feel my temperature spiking, the nurse checked and almost immediately Paracetamol was being pumped in to me. A&E beds are a tad on the hard side, as I was going to be there a while, until a space could be found on the ward, the nurse arranged for a hospital bed to be brought so I would be more comfortable. Up to Chestnut ward. I don’t remember much about Chestnut, my infection was now at its height, other than a feeling of being extremely well looked after and very very safe. I apologise to all the Doctors and Nurses, you looked after me fantastically and I can’t remember your names, I am so sorry. Finally, feeling much better I was moved to Alder ward where, again, the care was like nothing I have experienced before. I would like to especially thank the 2 nurse managers, their level of care, professionalism and humour pervades the whole ward making it just so special. I had some dark moments in Alder and I thank everyone who helped me through them I would also like to mention the cleaning team, the ward was immaculate as were the toilets, most of the time I will not say anything about catering but that really needs a rethink. I could go on but…. Let me just say that the care I received and that I saw being given to my fellow patients was just truly amazing. I hope I never need A&E again, but if I do it is Lewisham Hospital every time
Visited Don't know on October 2022
Review titled University Hospital Lewisham
Replied on 21 December 2022
Dear Charles Thank you for taking the time to provide such lovely feedback. We hope you remain well. You comments have been sent to the managers of all the areas/wards mentioned to be shared with their staff. kind regards The Patient Experience Team
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Review titled Poor care of the elderly at Lewisham Hospital
by elephantww46 - Posted on 14 October 2022
My father of 91 was admitted with a urine infection, which caused delirium. In the second week they initiated the discharge procedure without our knowledge, to send him home on a care package that was no longer suitable, due to the lack of mental capacity caused by his illness. We had to plead with nurses to keep him in, because we felt he was not well enough to go home. They tested him the next day and found he had another infection, so they kept him in. We knew that the discharge procedure had been initiated, because several people from the hospital discharge team phoned me about 3 times over the weekend to ask if my father had arrived home safely! It took 2 months to decide he needed to go to a care home, even though I told them that from the beginning. They do not have enough staff to have a nurse in the cohort bay, which my father is in, at all times. When visiting my father, I was asked a few times to look out for patients who were at risk of falling. The communication with relatives is poor. They had no restrictions on visitors, or any visible guidance about how visitors should behave in an elderly care ward. The majority of visitors did not wear masks, there was not enough visible hand sanitiser on the ward. To have the hand sanitiser outside of the ward door is useless, because you still have to touch the door. A visitor with no mask and a persistent cough was allowed to visit a relative in my father's bay on 2 occasions. I told the ward manager the next day and I was met with rudeness and indifference. She said that she couldn't tell people what to do and that they were following government guidelines. My father was ill with a chest infection. My sister and I noticed that our father's breathing was not normal. We told the nurses, who said his observations were normal. It took 3 days for doctors to realise something was wrong, he was then put on antibiotics and oxygen. They only put in restrictions in the bay my father was in. Visitors were still allowed to visit the rest of the ward with no guidance, with still the majority of visitors not wearing masks. I sent an email to one of the ward managers, pleading with her to take action. It was not until covid had spread to the rest of the ward that restrictions put in place. The reality is that covid figures started to rise 3 weeks ago and measures could have been put in place earlier. It may not have prevented the virus from getting in, but we will never get a chance to know that. Older people deserve a lot more respect and care than what they are getting from Lewisham Hospital.
Visited October 2022
Provided by Care opinion
Review titled University Hospital Lewisham
Replied on 21 December 2022
Thank you for your feedback, please accept our apologies for the experience your father had and the lack of communication with you. We would like to address your concerns but don't know which ward your father was on. To enable us to look into this matter further please contact the Patient Advice Liaison Service (PALS) on pals.lewisham@nhs.net Kind regards The Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Jennifer Freeman - Posted on 27 October 2022
This morning I had a colonoscopy and had wonderful care from all the doctors and nurses concerned. They all put me at ease and made certain of my welfare throughout, keeping me informed at every stage. The procedure was painless and I can only thank everyone involved.
Visited Colorectal cancer services on October 2022
Review titled University Hospital Lewisham
Replied on 03 November 2022
Dear Jennifer, Thank you for your kind feedback on your experience at South East London Bowel Cancer Screening Centre, UHL. We are pleased to hear that you received good care. We strive to provide the best patient experience as a team and we have passed on your feedback to the entire team. Kind regards, Tasnima Ali Rahman Assistant Business Manager
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Review titled Rude catering staff on Mulberry
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2022
Catering staff on Mulberry ward are rude , surly , and as unhelpful as they can be . No attempt whatsoever to meet patient needs . “That’s what you’re getting like it or lump it “ Medical team appear terrified to intervene This was not just my view but shared by all patients and visitors who witnessed this behaviour over a week
Visited Don't know on September 2022
Review titled University Hospital Lewisham
Replied on 21 September 2022
Dear patient, Thank you for your feedback on your experience at UHL, Mulberry Ward I am one of the Operations Managers here at University Hospital Lewisham working for ISS and looking after the catering. ISS would like to apologise on behalf of the team here for your poor experience. ISS are currently investigating this incident internally according to our disciplinary policy and intend to utilise this experience to make improvements within the service. Kind Regards, ISS Operation Manager
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Review titled Poor maternity experience
by Unhappy J - Posted on 24 August 2022
I found the maternity ward to be a disgrace. I have never experienced anything like it. I had a consultation at 9:00 am and was rushed for a growth scan at 36 weeks pregnant for 4:30pm, and then had to see a doctor afterwards - but that doctor didn’t come until 11:00pm. On the Labour ward, I was left for four hours and had to explain to my Midwife twice and the Doctor twice. I received no food or drink and no pillow, despite waiting for hours upon hours. Nobody came to check me - I feel like I could have given birth and nobody would have noticed! I did enjoy hearing staff outside my room discussing their dinners and reality TV though. My baby had slow growth, I was told I’d have a scan the following week. They then rung me next morning at 9:00 am, after sending me home 11:00 pm the night before, for an emergency scan. I sat in the Ultrasound department for two hours. Nobody came, no admin team were available (I found them terrible too, and very very rude!) Eventually a midwife asked me what I’m still doing here. I then broke down in tears as I was told my Ultrasound hadn’t even been booked in. There was nowhere for me to go from there, nobody knew who had tried to book my ultrasound and nobody knew if it was of any urgency or not. I was told though, that I could go and wait in the Labour ward (after my 11:00pm stint the night before) or go home and call someone tomorrow. I tried to call the next day but of course it was a Saturday and nobody gives birth or needs help on the weekend! Head of Midwifery was also on holiday. I’ve been left with some very severe anxiety and no explanation.
Visited August 2022
Provided by Care opinion
Review titled University Hospital Lewisham
Replied on 22 September 2022
Dear patient, We are very sorry to hear about your negative experience. We would like to work with you to resolve the issue and provide an appointment to enable you to have your scan. Please contact our patient advice liaison service (PALS) on 020 8333 3355 or via email at pals.lewisham@nhs.net to provide your details so we can investigate the issues that you have raised. Regards Tracey Chung Quality Manager for Imaging and Nicola Brown Delivery Suite Matron
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
After a fall at home I was taken to Lewisham a&e. There was a long wait to be seen but this was at their busiest time of the day. They decided I should be admitted for observations but there weren't any beds available so I spent the night on a hospital trolly but I was looked after well - being monitered regularly . First thing in the morning I was transfered to Chestnut ward....where I spent several nights. My care was outstanding - despite the shortage of staff. I was then transfered to Alder ward where I stayed for 7 weeks. Again my care experience was outstanding despite the shortage of staff. I experienced the 'good, the bad, and the ugly ' sides of the NHS during my stay. The'good' were the staff who 'overall' were amazing dedicated people I cannot praise those who looked after me enough. Thank You ... the 'bad' was the way these dedicated staff are expolited - overworked and underpayed. The 'ugly' is the lack of care, funding, and general neglect and respect given to our NHS, the staff, and in turn we the general public who rely on this service by government. Many thanks to everyone who looked after me. Since being discharged I have attended several other specialist clinics and indeed I am still being given the best care some 5 months on.
Visited Accident and emergency services on August 2022
Review titled University Hospital Lewisham
Replied on 20 February 2023
Thank you for sharing this positive feedback, our services continue to experience severe pressure and I am glad your experience in the Emergency Department and Wards was a positive one. Many Thanks Billy-Joe Fryer Matron Emergency Department It's great to hear that you had a positive experience in Chestnut ward despite the staffing pressure. I'm happy that we made a difference in your stay." Aaron Canero Ward Manager Chestnut Ward
Information supplied by Lewisham and Greenwich NHS Trust