University Hospital Of Hartlepool
Holdforth Road, Hartlepool, Cleveland, TS24 9AHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind and clever
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
Day surgery case ,needed general anaesthesia.from start to finish,such kind care by everyone.fully informed all the way through.busy unit ,but calm.clean .the staff are the beating heart of this hospital,I hope they do know how much we appreciate them.
Visited General Surgery on November 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Fantastic staff in your endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I recently attended for a colonoscopy and biopsies and have to say all of the staff were fantastic in terms of their patient care, explanations and support, and in ensuring dignity before after and during n procedure which can be unpleasant, and beforehand I was worried about. I would not be worried if I had to undergo such a procedure again. I also think being given what results can be given straight away is fantastic. Thank you.
Visited Gastrointestinal and Liver services on November 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Excellent Endoscopy Department
Rated 5 stars out of 5
by Emma - Posted on 15 August 2023
Attended for a gastroscopy and was quickly put at ease by every member of staff who I encountered. The whole team were really friendly and the process from admission to discharge was extremely efficient. I felt the staff members within the procedure went above and beyond to make me feel as comfortable as possible. A really excellent team who I would highly recommend!
Visited Gastrointestinal and Liver services on August 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Excellent colonoscopy experience
Rated 5 stars out of 5
by Grace B - Posted on 31 July 2023
Extremely friendly and reassuring. The Rutherford Morrison unit is very clean and modern. All staff from the reception to the consultant were caring and professional. As a young person this was a very daunting appointment to have but they made it a lot easier. Results were well explained and the report was personal to me rather than just jargon.
Visited Gastrointestinal and Liver services on July 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Misinformed
by Tom Measor - Posted on 31 March 2024
I was asked to choose an hospital after my GP refereed me for surgery, so choose North Tees. However, after seeing a surgeon at North Tees who said I'd get the surgery in three to six months, he sent me to the pre easement at North Tees, but the receptionist said "no, you are going to Hartlepool", which was eight month ago. Now the Hernia has got that bad now I'm almost housebound, with my small intestines filling my scrotum up. My complaint is, what is the point of sending me a letter asking me to choose a hospital only for a receptionist to change it. I know there is a backlog due to the lockdown, which has harmed more people than it was supposed to help, but keeping me informed on when I will get the surgery would give me hope and help me cope with the depression I'm in now, due to not knowing when I'll get surgery to alleviate the pain and discomfort i'm in now.
Visited General Surgery on July 2023
University Hospital Of Hartlepool has not yet replied.
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Review titled DEXA scan - well run department
Rated 5 stars out of 5
by Susan Totty - Posted on 16 June 2023
I attended for a DEXA scan at short notice due to a cancellation. From reception to scanning the procedure was managed in a timely and professional manner. The radiologist was pleasant and friendly - despite being very busy she was also patient and helpful.
Visited Don't know on June 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Pharmacy chemist?
Rated 5 stars out of 5
by Brian Ellis - Posted on 23 May 2023
At 1830, Monday night,23rd of may,I had been referred to north tees urgent care department ,a scan had shown a shadow on each of my lungs. The very excellent staff quickly diagnosed the residents problem,and gave medication for that night,and let me home about 2130,with the instructions that Hartlepool hospital pharmacy had a prescription for me to collect that following morning; today ! I saw the consultant at lunch time today,then went to the pharmacy, for the remaining medication,and was refused, by the pharmacist,saying,"it had been cancelled that morning", by telephone. Her attitude was firm, which,I did not mind, but condescending,when,at the counter,she tried to have me calculate the dosage with her, saying.i had the full prescription, and too many people were involved. I had to prove by photography to home, before she would confirm my case. Both hospitals , I have always found exemplary,and have been dumbfounded by this. Kind regards . Brian Ellis. 209 king oswy drive, Hartlepool
Visited Don't know on May 2023
University Hospital Of Hartlepool has not yet replied.
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Review titled Caring knowledgable staff
Rated 5 stars out of 5
by Rachael - Posted on 05 October 2023
I've been to Hartlepool hospital several times over the past year to see doctors in endocrinology, gynaecology and gastroenterology. I've had a positive experiences during every appointment. Each doctor was caring, knowledgeable and kind to me. I felt I was listened to, and believed about my symptoms. Everything was explained clearly to me so I understood, and I feel I was involved in decisions about my care, and overall I'm happy with the treatment plans we decided on. I think all the diagnostics I've had were thorough and got to the root of the problems. Nursing and healthcare staff, as well as non-medical staff were all very helpful and caring, and in general I've found the attitude from people working at the hospital is patient centred and positive. The only procedure I've had at this hospital so far was an endometrial biopsy. I felt the doctor and nurse/HCA were very kind and reassuring to me. The biopsy was carried out swiftly and competently and wasn't as bad as I expected. I feel comfortable having follow-up biopsies from this team. I have other procedures upcoming, and I feel safe and happy to have them at this hospital!
Visited Don't know on March 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Endoscopy department top notch
Rated 5 stars out of 5
by Martin - Posted on 14 March 2023
From arrival - check in and the procedure - then the discharge - service and friendliness abound - the endoscopy itself was professionally done with care and attention. I recommend this hospital as the best I’ve experience in the Teesside region.
Visited Don't know on March 2023
Review titled University Hospital Of Hartlepool
Replied on 15 May 2023
Thank you for taking the time to leave feedback following your visit to the Endoscopy Department. We are very happy to hear that your experience was positive and that you would recommend our Trust to others. Please accept our good wishes for the future.
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Review titled absolutely brilliant care by all staff
Rated 5 stars out of 5
by Kenneth Allan Jackson - Posted on 03 November 2023
I attended University Hospital Hartlepool recently for ankle fusion surgery. From reception staff in Access Lounge, to nurses and consultant's I cannot praise them all highly enough. The nurses really put me at ease and made me comfortable through every process throughout my stay. Many thanks to the whole team.
Visited General Surgery on February 2023
Review titled University Hospital Of Hartlepool
Replied on 14 December 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very glad to hear that you have had a positive experience whilst receiving care with us. Please be assured that your kind comments will be shared with the appropriate team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust