Victoria Hospital
Victoria Hospital, Victoria Road, Wimborne, Dorset, BH21 1ERContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Lesley Grainger - Posted on 10 June 2024
Dermatology Department ... attended the department for a biopsy. Department busy but care and consideration given as I was quite nervous. Procedure completed with two nurses attending both took time to put me at ease. My husband had a fainting episode during the appointment .. out of character but an additional two staff appeared to help him. Biscuits and tea duly supplied. It's not staff that are broken it's the system. Special thanks to all staff members we are so lucky to have them.
Visited Don't know on June 2024
Review titled Victoria Hospital
Replied on 11 June 2024
Dear Lesley, Thank you very much for taking the time to share such positive comments with us. I will pass on your kind comments to the staff on your behalf. Many thanks The Patient Experience Team
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Review titled Amazing!
Rated 5 stars out of 5
by Brad Jones - Posted on 21 March 2024
Came in for inguinal hernia repair, from the moment I was greeted at the door my apprehension disappeared as I immediately felt genuine care and compassion. All staff members on shift that morning contributed commendably to my relaxed mindset, including the light hearted chat in theatre ( prior to ‘ nodding off’).! Huge thanks to you all, you’re amazing.
Visited Don't know on March 2024
Review titled Victoria Hospital
Replied on 06 June 2024
Dear Brad Jones, Thank you for taking the time to feedback on your recent experience at Victoria Hospital. I will pass your kind words and appreciation on to the Hospital Matron, and ask that they share them with the staff. They will be very pleased to hear you had such a positive experience. Kind regards, The Patient Experience Team
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Review titled Great Experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
Thankyou to the MIU nurses for patching up my toddler with a minor head injury. Swift care. Far easier and quicker than attending ED or the GP. Many thanks
Visited Don't know on January 2024
Review titled Victoria Hospital
Replied on 01 February 2024
Dear Anonymous, Thank you very much for taking the time to feedback on your experience at our Minor Injuries Unit. I have passed your comments on to the Hospital's Matron and asked that they share them with the nurses. They will be so pleased to hear your kind words. Kind regards, The Patient Experience Team
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Review titled NHS still the best!
Rated 5 stars out of 5
by Stuart Kennedy - Posted on 30 January 2024
I went into the Wimborne (Victoria) MIU last week with what I thought was a sprained ankle. Nice welcome from reception then quickly called into MIU unit. After professional diagnosis including x-ray, turned out to be a multi fracture. Supplied with boot, crutches, both demonstrated, and referred me to fracture clinic who called next day. All staff were friendly and professional. Renewed my confidence in our NHS despite constant bad press. Thank you.
Visited Don't know on January 2024
Review titled Victoria Hospital
Replied on 01 February 2024
Dear Stuart Kennedy, Thank you very much for taking the time to share such positive comments with us. I will pass on your kind comments to the staff on your behalf. Very best wishes, The Patient Experience Team
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Review titled Amazing experience & such lovely staff
Rated 5 stars out of 5
by Leah - Posted on 24 November 2023
I came to the MIU for a bad foot injury. I was seen almost immediately and every member of staff I met were all so lovely. All of the MIU and X Ray staff were just fabulous and I had a great experience. They were clear about what I needed to do and any next steps. Thank you!
Visited Don't know on November 2023
Review titled Victoria Hospital
Replied on 27 November 2023
Dear Leah Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience of using the service was a positive one. I have passed your comments on to the hospital Matron and asked that they share your feedback with all involved; they will be very pleased to hear such lovely feedback. Many thanks Rachael Pankhurst Patient Experience
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Review titled brilliant hospital
Rated 5 stars out of 5
by marie foden - Posted on 29 June 2023
I had carpal tunnel decompression on June 28th at Wimborne hospital. I was contacted the day before and give some useful advice on what to bring with me which I found very helpful. On arrival the staff were welcoming friendly and professional. The department was bright modern and super clean. I was routinely identity checked as was the hand on which the procedure was carried out, no room given for mistakes. The staff took time to explain what was happening why and when which for me was important I was treated as a person not a number , my safety and dignity were protected. I left knowing I had been cared for by an A team the very best of the NHS I would like to thank all the Staff for their Care
Visited Orthopaedics on June 2023
Review titled Victoria Hospital
Replied on 30 June 2023
Dear Marie Foden, Thank you so much for taking the time to share such fantastic feedback with us. We are very pleased to hear that your experience at Victoria Hospital was a positive one. I have passed your lovely comments on to the Ward Manager and asked that they share your feedback with all involved. Many thanks Dorset Healthcare Patient Experience Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Jonathan Langford - Posted on 06 June 2023
I had carpal tunnel surgery in the day surgery unit at Wimborne hospital. Having spent most of my career dealing with clinical trial patients in the NHS I feel I can provide an objective review. From the free parking outside the door to the relaxed greeting my experience was very good. The department was clean, with modern equipment. All staff introduced themselves and were friendly, competent, caring and respectful. My identity, and the procedure to be performed were checked thoroughly, and the process and possible side effects explained fully with ample opportunity for me to ask questions. The staff worked as a team with good rapport which helped to engender a quiet and calm environment, in stark contrast to bustling larger hospitals, which can be frantic. Despite this being my second carpal tunnel surgery I was quite nervous, but I found the care, kindness and the reassurance from the staff helped me relax, and the procedure was quick and painless. In summary, I found that I received excellent service from the hand clinic, from my initial consultation, making an appointment, reception at the hospital though to the procedure itself. I would have liked to have mentioned staff by name but I appreciate that this is not allowed in this review process. I hope that you could convey my gratitude to the staff for the excellent work they do, especially in the face of these difficult times.
Visited Orthopaedics on June 2023
Review titled Victoria Hospital
Replied on 09 June 2023
Dear Jonathan Langford, Thank you for taking the time to feedback on your recent experience at The Day Surgery Unit at Victoria Hospital, Wimborne. It is very nice to hear you had such a positive experience and I will certainly pass your feedback on to the Service Lead and ask that they share them with all the clinical and administrative staff at the unit. We wish you all the best in your recovery. Kind regards, The Patient Experience Team
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Review titled Excellent and thorough treatment
Rated 5 stars out of 5
by Mr David Cliff - Posted on 17 May 2023
I received excellent care for minor injuries I incurred from a trip and fall whilst out on a walk. My concern was to ensure that further treatment wasn't required and received that assurance. The wounds were cleaned and re-dressed and I received a head injury assessment and received the all clear. I left greatly reassured.
Visited Orthopaedics on May 2023
Review titled Victoria Hospital
Replied on 22 May 2023
Dear Mr. David Cliff, Thank you for taking the time to feedback on your experience at Wimborne MIU. I will pass this message on to the Service Lead. We are very glad to hear you received the care and reassurance you needed. Kind regards, The Patient Experience Team.
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Review titled Never open
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2023
Google, the website and 111 said this centre was open. I went 6:30pm (they close at 8pm) and a sign on the door said "closed due to unforseen circumstances". Thinking it was temporary I went back the next day. Still closed despite website and Google stating open. Ended up in Bournemouth ED. No wonder people abuse the ambulance service and call them when they're not needed when centres like this are so unreliable
Visited Don't know on May 2023
Review titled Victoria Hospital
Replied on 01 June 2023
Dear Anonymous, Due to sickness issues, we had to reallocate staff across our minor injuries unit (MIU) network on 28th May in order to keep the units open. Regrettably, this meant we had to close the Victoria Hospital MIU at 6 pm on that day, instead of the usual 8 pm. However, the unit was fully staffed and open from 8 am-8 pm the following day (29th May). We are very sorry the MIU was not able to treat you at the time you attended, and that the last-minute change of circumstance on 28th May was not reflected on our website. We apologise for any inconvenience this caused. If you require urgent care for injury or illness in the future, please call NHS 111 (or visit 111.nhs.uk) for an initial assessment. If you require face-to-face treatment, we will make an appointment for you at the appropriate location as soon as possible. Kind Regards, Stef Thomas Operational Lead for Weymouth and Portland Community Urgent Care Centre and Dorset Healthcare MIU’s.
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Review titled Outstanding care from Day Case Team at Wimborne
Rated 5 stars out of 5
by Lesley Murray - Posted on 26 April 2023
The Day Case nurses and all of the team provided outstanding care, yesterday. They were were kind , friendly & provided reassurance. Nothing was too much trouble They are all a credit to the NHS - such a great team . Thank you all
Visited General Surgery on April 2023
Review titled Victoria Hospital
Replied on 02 May 2023
Dear Lesley Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience at Victoria Hospital was a positive one. I have passed your comments on to the Ward Manager and asked that they share your feedback with all involved; they will be very pleased to hear such lovely feedback. Many thanks Dorset Healthcare Patient Experience Team
Information supplied by Dorset Healthcare University NHS Foundation Trust