Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Luke - Posted on 09 November 2024
Visit shortly after 8am to get a cut on my foot looked at. Very friendly, quick and helpful service from everyone I dealt with - was triaged immediately then had an xray straight. Then a short wait to be seen by the nurse who treated me. Great experience - thank you.
Visited Urgent Treatment Centre on November 2024
Wansbeck General Hospital has not yet replied.
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Review titled Amazing team
Rated 5 stars out of 5
by Elain - Posted on 19 October 2024
Attended urgent care and every member of the team in reception, triage, X-Ray and treatment were helpful, knowledgable and explained every step of the process. The speed in communication between departments was fabulous which meant treatment was fast and effective.
Visited Urgent Treatment Centre on October 2024
Review titled Wansbeck General Hospital
Replied on 22 October 2024
Dear Elain, Thank you for your thoughtful review of the care you received at Wansbeck Hospital urgent care and x-ray . We are pleased that you found the staff helpful, knowledgeable and informative throughout, and that your treatment was fast and effective. We will make sure that your comments are passed on to the staff who looked after you. With our best wishes, The Experience Team
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Review titled Amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2024
I attended today for a Mammogram but then had all the tests including a Ultrascan, a observation and a biopsy. At each stage I was given first class support on what was quite traumatic for me. There is not one of the team I saw that I felt did not give 100% to me in both treatment and bedside manner. I left feeling like they did everything they could. The one stop breast clinic is second to none and we are so very, very lucky it's on our doorstep! Thank you all for treating me at every point with empathy and compassion. You are all doing an amazing job!
Visited Breast cancer services on October 2024
Review titled Wansbeck General Hospital
Replied on 24 October 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience with us. It has been a pleasure to hear that you were given first class support during a traumatic time. We are pleased that the staff gave you 100% in treatment and bedside manner and they treat you with empathy and compassion. We will share your wonderful comments with the team that looked after you. Best Wishes, The Experience Team
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Review titled This hospital is an exemplary example care and efficiency
Rated 5 stars out of 5
by Wendy Henderson - Posted on 31 October 2024
Whilst on holiday in Amble I contacted NHS 111, as I felt ill and was advised to go to the Wansbeck Urgent Treatment Centre. It was late evening when I arrived. The receptionist was very polite and helpful. After a short wait, I was called in to see the nurse who listened very carefully and was very professional. She gave me an examination and said that I needed to see a doctor. Because of the late hour a doctor was not available and I was advised to return early next day but to call NHS 111 again if symptoms got worse overnight. Next morning I saw another receptionist who was equally polite and helpful. After a very short wait, I saw the nurse who checked my notes and asked me to provide a sample. She booked me for an appointment with the doctor. I was treated with professionalism and never felt rushed. The nurse listened carefully to what I had to say. After another short wait, I saw the doctor who took care to listen and was very professional. I felt very reassured. After checking my notes and the sample I was given an examination. The doctor confirmed that I had an infection and gave me the required antibiotics. I was very impressed by the treatment I was given. Every member of staff was very friendly and helpful. There were no long waits. The illness could have ruined my holiday but the whole hospital experience was smooth and efficient. I could not have asked for more. Every patient I saw was treated with respect. This Urgent Treatment Centre is a shining example of how the NHS should operate. I felt very fortunate to have been treated there.
Visited Urgent Treatment Centre on October 2024
Review titled Wansbeck General Hospital
Replied on 31 October 2024
Dear Wendy, Firstly, thank you very much for taking the time to leave a review and share your experience of the Urgent Treatment Centre at Wansbeck General Hospital with us. It has been a pleasure to hear that every member of staff, during both visits to the Centre were polite, helpful, friendly and took the time to listen and check you over. We hope you are feeling better and have been able to enjoy the rest of your holiday in Amble. We will share your wonderful comments with the team who looked after you. Best Wishes, The Experience Team
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Review titled Excellently well set up service
Rated 5 stars out of 5
by Richard Black - Posted on 28 September 2024
I attended with a flare of tonsillitis which I had hoped to manage my self with pain relief. Sadly my tonsil had different ideas. Wonderful, slick operation. Reception girls friendly and helpful, triage nurse kind an reassuring, specialist practicioner quick and concise. I am a visitor to this area on holiday and I want to express what a little gem of a service this is. Cheers
Visited Urgent Treatment Centre on September 2024
Review titled Wansbeck General Hospital
Replied on 30 September 2024
Dear Richard, Firstly, thank you for taking the time to leave a review and share your experience with us. It has been a pleasure to hear that the reception staff were friendly and helpful, the triage nurse was kind and reassuring and the nurse practitioner was quick and concise. We will share your wonderful comments with the team that looked after you. We hope you are feeling better. Best Wishes, The Experience Team
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Review titled Fantastic care on ward 15
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
I had a procedure under general anaesthetic at the day surgery unit. I was nervous about having a GA but needn't have worried. Staff were all lovely, reception, cleaners, healthcare assistants, doctors and nurse, everyone. A highly professional, efficient and caring unit. Thank you so much.
Visited Gynaecology on September 2024
Review titled Wansbeck General Hospital
Replied on 13 September 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience of Ward 15 at Wansbeck General Hospital. It has been a pleasure to read that all the staff were lovely, highly professional, efficient and caring. We will share your wonderful comments with the team that looked after you. Best Wishes, The Experience Team
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Review titled Excellent and courteous staff
Rated 4 stars out of 5
by Robin Murray - Posted on 24 September 2024
My twin appointments at ECG department and specialist nurse following ecg was excellent. All staff very friendly and courteous. Thank you to all
Visited Cardiology on September 2024
Review titled Wansbeck General Hospital
Replied on 24 September 2024
Dear Robin, Thank you very much for taking the time to tell us about your experience of having an ECG at Wansbeck General Hospital. It is good to know that you found the staff to be excellent, friendly, and courteous. We will pass on your kind words and thanks to the staff who looked after you- they will very much appreciate your feedback. With our best wishes, The Experience Team
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Review titled Made to feel stupid by nurse with bad attitude.
Rated 2 stars out of 5
by Anonymous - Posted on 10 August 2024
I attended because I had severe shoulder pain to the point of not being able to move my arm, I was in agony. I was booked in quickly and the triage nurse saw me very quickly, but their attitude was not friendly. They were very quick to tell me that I should've gone to my GP instead, which gave me the impression they thought I was a time waster. I very rarely go to my GP or to the urgent care centre, I only go if I really feel I need to. The nurse then said "I'll examine you" and pretty much before I could respond, they harshly poked and prodded at my very sore shoulder and said "so it just hurts everywhere then" when I couldn't tell them exactly where the pain was coming from. They booked me in to see the hospital doctor but again said "in future go to your GP" as if I was a waste of time. If I had gone to the wrong service that's absolutely fair enough but the nurses attitude was not OK, they totally made me feel stupid and as though I wasn't worth their help, when I was in extreme pain. I understand the stress staff are under but not everyone is a time waster, I was visibly in pain and distress. I then saw 2 doctors who were much more professional and understanding. They diagnosed me with frozen shoulder which is very painful. The nurse should've been a bit more professional especially with how abruptly they examined my shoulder. It made me feel like I shouldn't use the walk in service ever again, and to be honest I probably won't.
Visited Urgent Treatment Centre on August 2024
Review titled Wansbeck General Hospital
Replied on 12 August 2024
Dear Service user, Firstly, we are very sorry to read your review, this certainly isn’t how we would want you to feel. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below: Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Fantastic care
Rated 5 stars out of 5
by Heather - Posted on 14 August 2024
Had a new knee done yesterday. Every single individual was just superb and made my experience the very best it could be. Thank you so much to the surgical team including recovery, the team on ward 15, the team on ward 10 and the physiotherapists. I really appreciated the extremely high standard of care. I cannot recommend this hospital highly enough.
Visited Orthopaedics on August 2024
Review titled Wansbeck General Hospital
Replied on 14 August 2024
Dear Heather, Thank you so much for letting us know about your experience of surgery and treatment at Wansbeck General Hospital, especially so soon after your operation! We are pleased to hear that you felt well looked after and that you received an extremely high standard of care. We will pass your feedback on to the teams which looked after you- they will very much appreciate your kind words. We hope that you are making a good recovery and send you our best wishes. Thank you again, The Experience Team
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Review titled Excellent care.
Rated 5 stars out of 5
by Susan C - Posted on 30 August 2024
Attended Wansbeck Hospital for a TKR at the specialist orthopaedic department, including wards 10 and 15 and physio. Every single staff member I encountered during the overnight stay was first class. Caring, friendly and excellent at their jobs. I could not have been in better hands. Thanks to everyone. I highly recommend WH.
Visited Orthopaedics on August 2024
Review titled Wansbeck General Hospital
Replied on 30 August 2024
Dear Susan Firstly, thank you very much for taking the time to leave a review and share your experience with us. It has been a pleasure to read that every single member of staff you encountered was first class, caring, friendly and excellent at their job. We will share your wonderful comments with the teams you have mentioned. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust