Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Professional Service
Rated 5 stars out of 5
by Dot Owston - Posted on 19 April 2024
I attended for a Cystoscopy Procedure the Nurse Practioner who carried out this treatment was professional and experienced and most of all made me feel at ease in a very stressful process. Bother her and her team were so good at there job it was impressive to see. Visit to Wansbeck excellent in every way easy to park, easy to find department however most of all the treatement from checking in at receoption to actually receiving the treatment was 1st class - thankyou
Visited Urology on April 2024
Review titled Wansbeck General Hospital
Replied on 19 April 2024
Dear Dot, Firstly, thank you for taking the time to leave us a review. It has been a pleasure to read that the Nurse Practitioner that carried out your cystoscopy procedure made you feel at ease, was professional and that both her and the wider team were very good. Also, thank you very much for your feedback regarding the parking and ease of finding the department at Wansbeck General Hospital. Your comments are greatly appreciated. We will share your review with the staff and departments that you have mentioned. Best Wishes, The Experience Team
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Review titled Great Care
Rated 1 star out of 5
by Sheila Althea Knowles - Posted on 13 March 2024
From the moment of arrival I was made to feel special as if I was the only patient in the hospital. The staff were caring and considerate throughout my visit.
Visited Orthopaedics on March 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Sheila, Thank you for sharing your lovely review with us. We are delighted to hear the staff looking after you were caring and considerate throughout. I will make sure your review is forwarded to the team. Best wishes, The Experience Team.
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Review titled Efficient service
Rated 5 stars out of 5
by mary - Posted on 16 February 2024
I visited the centre just after noon and after a very brief wait I was assessed and given an appointment for 3.20 in the afternoon. I returned for that appointment and again, following a very brief wait , I was examined and given anti biotics. I was back in my car by 3.45. I was visiting Newcastle for the weekend so I felt very thankful for such excellent care. Many thanks to all the staff who helped me today.
Visited Urgent Treatment Centre on February 2024
Review titled Wansbeck General Hospital
Replied on 19 February 2024
Dear Mary, I hope you are recovering after your recent visit with us? We are delighted to hear you were seen to quickly and the service you received was excellent. We will make sure your lovely review is forward onto the teams. Best wishes, The Experience Team.
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Review titled Poor experience
Rated 2 stars out of 5
by Mervyn Embleton - Posted on 23 February 2024
Attend x Ray dept for ct colon with contrast. I found the experience very poorly handled being disabled I was not asked if I could manage getting undressed I was not asked or given help to get on the ct scan table especially as I informed staff at the beginning that I had a hip fusion wich makes it very difficult for me to sit let alone lay down.the same for getting off the machine or dressing felt in particular the male member of the team very unhelpful as if he wasn't interested in being there very painful experience both physically and emotionally!!
Visited Colorectal cancer services on February 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Mervyn, We are sorry to hear of your recent experience at the X-ray department, and you were not offered the support you needed. We aim to provide a high standard of care and we would not want any patient to feel the way you do about their treatment. If you would like advice on how your experience can be looked into further, please privately share your full name, date of birth and the date of your appointment by emailing: patient.experience@nhct.nhs.uk We really appreciate you raising these important issues with us and look forward to hearing from you. Best wishes, The Experience Team
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Review titled Above and beyond
Rated 5 stars out of 5
by john huntington - Posted on 09 February 2024
From entering the hospital until leaving i found the whole experience faultless. All the staff were very friendly and nothing seemed to much trouble. Doctors and nurses and anesthetists were happy to explain any procedure you asked about and they were very reassuring. The whole atmosphere around staff was relaxing whilst remaining professional.
Visited Orthopaedics on January 2024
Review titled Wansbeck General Hospital
Replied on 19 February 2024
Dear John, Thank you for your lovely response. We are pleased to hear your procedure was explained to you and you felt reassured throughout. I will make sure I pass on your review to the team. Best wishes, The Experience Team.
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Review titled Excellent staff
Rated 5 stars out of 5
by Christine Gray - Posted on 22 January 2024
Although busy in urgent care waiting times to be assessed were very reasonable. The appointment system for further care worked well too. Really appreciate the friendly staff, from reception to treatment, who made the experience as good as it could be in the circumstances
Visited Urgent Treatment Centre on January 2024
Review titled Wansbeck General Hospital
Replied on 23 January 2024
Dear Christine, We are very grateful for your review of the urgent care centre and follow-up treatment at Wansbeck General Hospital. We are pleased that you didn’t have to wait for an excessive length of time and that the staff were friendly throughout your contact with our services. We will pass your kind comments on to the relevant teams, thank you. Best wishes, and hoping that you are feeling better, The Experience Team
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Review titled Efficient and caring
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
Attended Ward 15 with my son today and every member of staff went above and beyond to support and make it a positive experience. I can’t thank the team enough for their professionalism, understanding and care.
Visited Urology on January 2024
Review titled Wansbeck General Hospital
Replied on 22 January 2024
Dear reviewer, Firstly, we hope your son is doing well since his attendance to Ward 15. It is great to read that the experience was such a positive one. We will share your feedback with the team who cared for your son on at Wansbeck General Hospital. All the best to you and your son. Take care, The Experience Team
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Review titled So caring
Rated 5 stars out of 5
by Fiona Busby - Posted on 27 January 2024
My husband attended Ward 15 on 22 January for a hernia repair. We were blown away by the fabulous care and support provided to both of us by every single member of the care team who saw him that day, from the porter to the surgeon and absolutely every member of staff in between. Such excellent service! Thank you all so very much. You made what could have been a rather difficult event for this blind patient far easier than we could have hoped. We are so grateful.
Visited Gastrointestinal and Liver services on January 2024
Review titled Wansbeck General Hospital
Replied on 30 January 2024
Dear Fiona, Firstly, we hope your husband is recovering well following his stay on Ward 15 at Wansbeck General Hospital. It’s lovely to read your written recognition of the staff who cared for your husband including our portering and surgical staff. We will share your feedback with those groups and the wider team on Ward 15 so they too can reflect on the care they provided for your husband. All the best to you, your husband and your family. Take care, The Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by E P Leach-Imlah - Posted on 22 February 2024
After calling 111 service I was given an 5.30 appointment the same day at Wansbeck UTC for ECG. After registering at the UTC I waited only 15 minutes to be seen by a nurse and a doctor. This experience was extremely satisfactory, efficient, thorough and would definitely recommend this service.
Visited Urgent Treatment Centre on January 2024
Review titled Wansbeck General Hospital
Replied on 18 March 2024
Dear Reviewer, We have just received your review of the recent treatment which you had at Wansbeck Urgent Treatment Centre. It is good to hear that you were seen so quickly for what must have been a worrying situation, and we are pleased that the service was efficient and thorough. We will forward this to the team who looked after you- they will really appreciate your feedback. Our best wishes and thanks, The Experience Team
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Review titled Ward 15
Rated 5 stars out of 5
by Kirsten Saxton - Posted on 11 January 2024
I was in Ward 15 yesterday for day surgery. The whole experience went smoothly, I was kept informed throughout and all the staff from the porter, nursing staff, doctors and the consultant were absolutely wonderful. They were so efficient, kind and caring, I can’t praise them enough. This ward and this hospital is outstanding. Thank you to everyone who I saw yesterday.
Visited Breast Surgery on January 2024
Review titled Wansbeck General Hospital
Replied on 11 January 2024
Dear Kirsten, I am delighted to read about your experience of day surgery at Wansbeck Hospital. It is reassuring to know that staff were efficient and caring throughout and you found the ward and hospital outstanding. I will pass your kind thanks on to the team on Ward 15. Take care, and wishing you well with your recovery, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust