Wansbeck General Hospital
Woodhorn Lane, Ashington, Northumberland, NE63 9JJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hip replacement
Rated 5 stars out of 5
by Liz Gough - Posted on 28 June 2024
From the moment you step through the door everyone is helpful and you are put at ease because of the caring manner. I had an overnight stay on Ward 10 following hip replacement. The ward, theatre, recovery and the tea ladies were all excellent. Care was second to none. The team work within the various teams was superb. Everyone was a credit to their respective profession. I would not hesitate to recommend Wansbeck
Visited Orthopaedics on June 2024
Review titled Wansbeck General Hospital
Replied on 01 July 2024
Dear Liz, Firstly, we hope that you are making a good recovery from your recent hip replacement at Wansbeck General Hospital. We really appreciate that you have taken the time to review your treatment and are pleased to hear that you felt so well looked after and supported by all of the various staff and teams involved. Your feedback will mean a lot to them, and we will send on your kind words. With our best wishes The Experience Team
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Review titled Brilliant Experience.
Rated 5 stars out of 5
by Paul Barber - Posted on 03 June 2024
I attended Wansbeck Hospital this afternoon after losing the balance falling on the left side of my body with my little finger taking the full force on the fall . I was seen by a Nurse Practitioner who sent me for an x-ray. Outcome my little finger was dislocated. The Nurse Practitioner tried numerous times to realign the finger but to no avail. Outcome I will receive a telephone 📞 call within 3 days from the Trauma Clinic Cramlington Hospital. The medical staff that looked after me were a great bunch of extremely professional staff. Patient care was second to none and treated me with the upmost respect. Mind we did have a good laugh which made me feel at ease given that my finger was in a lot of pain. Grateful Thanks to all the staff that were involved in my care.
Visited Urgent Treatment Centre on June 2024
Review titled Wansbeck General Hospital
Replied on 04 June 2024
Dear Paul, It was a pleasure to read your review about the treatment which you received at Wansbeck Hospital. It sounds like the staff were able to reassure you and put you at ease- a bit of humour and understanding can go a long way when you’re in pain! We will forward your kind words on to the team at Wansbeck, and we hope that you are looked after just as well when you attend the Trauma Clinic. Thank you for taking the time to give us your feedback. The Experience Team
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Review titled New Knee
Rated 5 stars out of 5
by Lynn Hetherington - Posted on 13 May 2024
I had new knee replacement on 08/05/2024. I would like to share that my experience from going in to coming out was absolutely brilliant. Everyone had a smile on their face and absolutely nothing was a problem for them. I can’t praise them enough. Many Many thanks
Visited Orthopaedics on May 2024
Review titled Wansbeck General Hospital
Replied on 13 May 2024
Dear Lynn, Firstly, we hope you are having a smooth recovery from your recent surgery. Thank you very much for taking the time to leave a review of your experience with our team at Wansbeck General Hospital. It has been a pleasure to read that your experience was brilliant, all of the staff were happy and nothing was a problem to them. We will share your lovely comments with the team on Ward 10. Best wishes, The Experience Team
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Review titled Fantastic facility
Rated 5 stars out of 5
by Julie - Posted on 16 May 2024
I was on holiday in Northumberland last week and had a fall in York when travelling to Seahouses from Dorset. I went to this hospital to get checked out as I had sustained a cut over my eye and had previously suffered a stroke back in November 2023. Everyone I encountered in the hospital was kind, friendly and very helpful. The nurse who guided me through the visit was exemplary. I came away feeling reassured that I was ok. Thank you all.
Visited Urgent Treatment Centre on May 2024
Review titled Wansbeck General Hospital
Replied on 17 May 2024
Dear Julie, Firstly, thank you for taking the time to leave a review of your experience of Wansbeck General Hospital. It has been wonderful to read that every member of staff you encountered were kind, friendly and helpful and that you came away feeling reassured. We hope you have been able continue to enjoy your holiday in Northumberland and that the cut over your eye is healing well. We will take pleasure in sharing your lovely comments with the team that were involved with your care and treatment. Best wishes, The Experience Team
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Review titled Gynaecology and Day Surgery
Rated 5 stars out of 5
by Christine Kay - Posted on 10 May 2024
Excellent service with professional and compassionate staff who explained everything and kept me calm. There was some confusion about what was going to be carried out and what was actually carried out, which was clariified by a phone the next morning.
Visited Gynaecology on May 2024
Review titled Wansbeck General Hospital
Replied on 10 May 2024
Dear Christine, Thank you for sharing your review of the care you received while visiting our departments at Wansbeck Hospital. We are pleased to hear any confusion was dealt with in a timely way. We will be sure to forward your kind words to the staff involved in your care. With Best wishes, The Experience Team.
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Review titled Top Quality Service
Rated 5 stars out of 5
by Allen Henderson - Posted on 05 June 2024
I recently had treatment for an inguinal hernia repair at Wansbeck General Hospital, and I cannot praise the staff and services enough. From the moment I arrived, I felt welcomed and cared for. The medical team on ward 15 demonstrated exceptional professionalism, compassion, and expertise. They took the time to explain my treatment plan thoroughly, ensuring I understood every step. The nurses were attentive, ensuring my comfort and well-being throughout my stay. The cleanliness and organization of the hospital were impressive. The facilities were modern, and safety protocols were diligently followed. It’s evident that patient care is their top priority. I extend my heartfelt gratitude to everyone on ward 15, especially the consultant who performed the operation; for their dedication and commitment to providing outstanding healthcare. Thank you for making a challenging time more manageable and for your unwavering support. I wholeheartedly recommend Wansbeck General Hospital to anyone in need of medical care.
Visited Gastrointestinal and Liver services on May 2024
Review titled Wansbeck General Hospital
Replied on 05 June 2024
Dear Allen, We hope that you are making a good recovery from your operation and are very pleased to hear that we were able to make a difficult time easier for you. It is reassuring to know that you felt so well cared for and were impressed by the staff, processes, and facilities on Ward 15 at Wansbeck Hospital. We will make sure that they receive your feedback, and are sure that they will feel proud of the service which they have given you. Thank you for your review, and our best wishes, The Experience Team
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Review titled Excellent Care at Wansbeck Hospital
Rated 5 stars out of 5
by Linda - Posted on 13 May 2024
I had a knee replacement on 9th May. I needed an overnight stay. I was very well cared for by all involved. Staff were very friendly, helpful, supportive and professional. There was good communication prior to and during my stay in the Wansbeck. Received good information post surgery linked to a comprehensive discharge plan. Thank you to all involved!
Visited Orthopaedics on May 2024
Review titled Wansbeck General Hospital
Replied on 14 May 2024
Dear Linda, Firstly, we hope you are having a smooth recovery after your recent surgery. Thank you for taking the time to leave feedback about your recent overnight stay at Wansbeck General Hospital. It has been a pleasure to read that you were very well cared for, the staff were friendly, helpful and supportive. We are delighted that you received good communication prior to, during and post-surgery. We will take great pleasure in sharing your lovely comments with our team on Ward 10 at Wansbeck. Best Wishes, The Experience Team
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Review titled Test Results
Rated 4 stars out of 5
by Christopher Errington - Posted on 03 May 2024
While receiving tests and diagnosis has been good, the follow up of receiving test results and paperwork is not good. There was two blood test done two weeks ago and neither has been posted to my test results on the NHS app. There was also a follow up letter from the consultant done over a week ago , I have neither received in the post or been posted on the NHS app. While this may be an acceptable practice , the mental stress this imposes on individuals of not knowing is not good.
Visited Gastrointestinal and Liver services on April 2024
Review titled Wansbeck General Hospital
Replied on 03 May 2024
Dear Christopher, Thank you for taking the time to write a review of the care you received at Wansbeck General Hospital. We are sorry to hear that you have not received any information regarding your follow up treatment, and the stress this has caused you. If you would like to discuss this further, we would encourage you to contact us directly to our email address patient.experience@nhct.nhs.uk so we can reply with options on how to take this further. Kind regards, The Experience Team
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Review titled Great practice and service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
I called in about 20 mins ago and was called through for assessment before my bottom hit the seat in the waiting room. Very quick and friendly service. Thank You.
Visited Urgent Treatment Centre on April 2024
Review titled Wansbeck General Hospital
Replied on 05 April 2024
Dear patient, Thank you for your kind review, I’m glad that you were quickly seen to, and you thought it was a friendly service. Could you please let me know which department you attended at Wansbeck General Hospital by emailing Patient.Experience@northumbria-healthcare.nhs.uk, so we can pass on your comments to the staff involved with your care? Kind regards, The Experience Team
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Review titled Very Professional Service
Rated 5 stars out of 5
by Dot Owston - Posted on 19 April 2024
I attended for a Cystoscopy Procedure the Nurse Practioner who carried out this treatment was professional and experienced and most of all made me feel at ease in a very stressful process. Bother her and her team were so good at there job it was impressive to see. Visit to Wansbeck excellent in every way easy to park, easy to find department however most of all the treatement from checking in at receoption to actually receiving the treatment was 1st class - thankyou
Visited Urology on April 2024
Review titled Wansbeck General Hospital
Replied on 19 April 2024
Dear Dot, Firstly, thank you for taking the time to leave us a review. It has been a pleasure to read that the Nurse Practitioner that carried out your cystoscopy procedure made you feel at ease, was professional and that both her and the wider team were very good. Also, thank you very much for your feedback regarding the parking and ease of finding the department at Wansbeck General Hospital. Your comments are greatly appreciated. We will share your review with the staff and departments that you have mentioned. Best Wishes, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust