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Warneford Hospital

Warneford Lane, Headington, Oxford, Oxfordshire, OX3 7JX

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Reviews

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  1. Review titled Helpful staff

    Rated 4 stars out of 5

    by Anonymous - Posted on 03 September 2023

    It's never going to be easy to be a patient at a mental hospital, and neither is it easy for relatives. But I was impressed at how caring the staff were at the Vaughan Thomas Ward when our son was admitted. I sometimes phoned in tears having received very distressed phone calls, and the staff answered with sympathy and reassurance. I was also pleased to have been able to make use of the "friends and family" sessions on a Saturday afternoon, although some of the staff seemed unaware that this even existed. I would like to offer some constructive suggestions for improvement. It would be good for relatives/carers to receive a written "welcome pack" when they first visit, and there needs to be a system to ensure this is in place. We did eventually receive a welcome pack by email, but there was lots of information that wasn't in it that should be included: Names of who is in charge of the patient, information about visiting, the fact that family leave within the grounds or off site is able to be granted, the fact that a weekly ward round takes place and relatives/carers can be present if the patient agrees, the fact that there is a cafe on site and what the opening hours are (there are no opening hours displayed at the cafe itself either), and finally that there is a cash office for patients, and all the details about that. I would like to commend the staff on the ward who do a very difficult job and who are probably not thanked enough for what they do.

    Visited Adult Mental Illness on July 2023

    Report as unsuitable

    Review titled Warneford Hospital

    Replied on 04 September 2023

    Hello, Thank you so much for taking the time to leave feedback around the care and treatment your son received from the Vaughan Thomas Team, it is really lovely to read. Please be reassured I will share your feedback with the relevant managers of the Unit to enable them to share your feedback team wide. If you would like to discuss your experience in more detail, please do call PALS (Patient Advice & Liaison Service) on 0800 328 7971. Many thanks, Laura Lewis-Robinson PALS Service Lead

    Report as unsuitable

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