Warwick Hospital
Warwick Hospital, Lakin Road, Warwick, Warwickshire, CV34 5BWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Room for improvement
Rated 4 stars out of 5
by Anonymous - Posted on 03 June 2024
The first thing I will say is the staff who cared for me whilst I remained in A&E were without exception, a shining example of our NHS, however I first entered the A&E dept at approx 10:40pm and was taken through by the Doctor at 1:04am. My disappointment is concerning the length of time I was left in the dept. At the time of writing this I have been in the A&E dept for 6hrs and 2mins which I understand is well in excess of the target time for transfer to a ward, which Is what is due to happen to myself. Again at this point, having spoken to a nurse, there is no outlook for when a will be allocated a bed. This unfortunately ruins all the hard work the staff do. Could you please look into why this continues to occur. I say this as this is not the first time I have experienced such a delay whilst awaiting transfer to a ward Kind Regards
Visited Accident and emergency services on June 2024
Warwick Hospital has not yet replied.
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Review titled Needs improvement
by Anonymous - Posted on 25 June 2024
I waited in A&E for approximately 12 hours and was told the hospital was preparing a bed. However, hours later, I was still sitting in A&E when I asked the reception for an update. Having waited several hours, they could not provide any information and were genuinely rude. There were several patients clearly in distress, crying, screaming with pain, and throwing up and not once did anyone check on them, including one patient who was seemingly passed out in the dept for over two hours before hospital staff checked on their well-being. However, one unempathetic receptionist sat and sang joyfully at the reception desk while many patients were distressed.
Visited Accident and emergency services on June 2024
Warwick Hospital has not yet replied.
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Review titled Very long delays, many people waiting for hours
Rated 1 star out of 5
by Steve - Posted on 24 June 2024
Very long queues in A & E. Time is 8.58pm at night. We have been here 3 hours and still waiting. Other people before us akso waiting for hours. People stood up inside because little sitting room. People in doorways, outside. No information. People suffering with heat. No airconditioning. People with pain with lack if care, taking too long to see people and treat them.
Visited Accident and emergency services on June 2024
Warwick Hospital has not yet replied.
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Review titled Efficient Day surgery unit
Rated 5 stars out of 5
by Glynis - Posted on 11 June 2024
I was very impressed with the day surgery unit everything went very smoothly and efficiently and all the staff I came into contact with were very helpful, efficient and compassionate. Thank you for making me feel more at ease whilst I was very anxious about my surgery.
Visited Don't know on June 2024
Warwick Hospital has not yet replied.
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Review titled Care and Efficiency and Biscuits
Rated 5 stars out of 5
by Philip Brennan - Posted on 13 June 2024
During a long afternoon undergoing removal of a polyp in the Endoscopy Unit, I was treated with care and good humour by everyone I met, from arrival to discharge. I was kept informed and looked after before, particularly during, and after the procedure, with the result that what was basically an unpleasant experience was made bearable. This despite the fact that the unit was dealing with a high volume of activity.
Visited Diagnostic Endoscopy on June 2024
Warwick Hospital has not yet replied.
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Review titled chapel feedback
Rated 3 stars out of 5
by steve - Posted on 08 June 2024
In the times I visited my mother in Mary Waed, I went to the chapel 3 times to help me cope. All three times it was being used as a break room for the canteen staff sat on the rug on mobile phones.
Visited Don't know on June 2024
Warwick Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Wilfred - Posted on 03 July 2024
I Had to have a CT scan and a visit to the Endoscopy unit at Warwick Hospital recently. I must say that all the staff treated me with care, and were very friendly. The staff that carried out the tests, were very reassuring and professional. I think they excelled considering the pressure they are all under. 5*
Visited Diagnostic Endoscopy on June 2024
Warwick Hospital has not yet replied.
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Review titled Swift process and professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
Everything about the procedure was explain throughly and I was given lots of opportunities to ask questions, and asked if I was OK or needee anything. The staff were all very friendly, chatty and professional. The procedure took as long as described in the appointment letter and the wait was slightly less than described. The report was explained after the procdure and i was asked if.i jad any questions or concerns. Exemplary service just how the NHS should be! Thank you
Visited Gastrointestinal and Liver services on June 2024
Warwick Hospital has not yet replied.
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Review titled Wonderful care of sister with severe learning disabilities
Rated 5 stars out of 5
by Sister Sue - Posted on 30 June 2024
My sister has severe learning disabilities and cerebral palsy. She needed an hysterectomy and in patient care. I was very worried about how she would cope but the staff in every department and ward she had contact with were so very caring and understanding of her that my fears were allayed. I was allowed to be with her as much as I wanted and an extra staff member was on duty for her care. Her treatment was above and beyond what I could ever have expected for her. A really marvellous experience. Thank you so very much.
Visited Gynaecology on June 2024
Warwick Hospital has not yet replied.
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Review titled Very long delays and rude staff.
by Zander - Posted on 25 June 2024
I was waiting in A&E for approximately 12 hours and was told the hospital was getting a bed ready. However, hours later, I was still sitting in A&E when I asked the reception for an update. Having already waited several hours, they could not provide any information and were genuinely rude. There were several patients clearly in distress, crying, screaming with pain, and throwing up and not once did anyone check on them, including one patient who was seemingly passed out in the dept for over two hours before hospital staff checked on their well-being. However, one unempathetic receptionist sat and sang joyfully at the reception desk while many patients were distressed.
Visited Accident and emergency services on June 2024
Warwick Hospital has not yet replied.
Information supplied by South Warwickshire University NHS Foundation Trust