Watford General Hospital
Vicarage Road, Watford, Hertfordshire, WD18 0HBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good and bad
Rated 4 stars out of 5
by Anonymous - Posted on 22 March 2025
Emergency visit to a/e. Long wait for triage as delays due to communication from main reception to triage nurse even though I was bleeding and older person. I must compliment the young doctor who was extremely caring and received good quality of care, as also from a senior doctor and nurse.
Visited Accident and emergency services on March 2025
Watford General Hospital has not yet replied.
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Review titled First Class experience
Rated 5 stars out of 5
by Barry Hammond - Posted on 05 March 2025
On February 17th I was admitted for a prostate procedure and and admitted for two days. From admission to discharge the care and attention was excellent. In particular in Ward Flaunden A ,every nurse, health care assistant to catering were all 100%, even the food was OK. Thankyou.
Visited Don't know on February 2025
Watford General Hospital has not yet replied.
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Review titled Overworked nursing staff - diabolical patient food
Rated 2 stars out of 5
by Adrian Violett - Posted on 09 November 2024
This review is about extremely poor catering at the hospital. My sister was admitted to the hospital following a fall resulting in a broken hip. The medical care has been of a high standard and professionally delivered in a timely manner. However. It is clear to see that the majority of nursing staff appear overworked, often having to rush and having little time with patients, apart from what is clinically necessary. The least good experience has been the poor standard of food offered to patients. There seems to be limited choice and only preset options. The food often appears unappetising and presented in an appealing manner. The quality of food provided is frequently poor and not very flavoursome, with 'hot food' dishes being just warm when served. This, from personal observation, results in a great deal of food being uneaten and wasted. I have no knowledge of how or where food in this hospital is prepared but have the impression that it probably provided by a central kitchen which is not located in the hospital. I firmly believe that patients recover more speedily when receiving a choice of good quality, well prepared and presented food. Sadly, this is an area in which Watford General Hospital is not, to my mind, performing very well.
Visited Major trauma on November 2024
Review titled Watford General Hospital
Replied on 04 December 2024
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
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Review titled Brilliant care
Rated 4 stars out of 5
by Nick - Posted on 03 December 2024
Just want to say a big thanks to all the staff on the stroke ward, as well as the salt team. The care and attention my father received over the 6 weeks he was there was superb.
Visited Stroke on November 2024
Review titled Watford General Hospital
Replied on 04 December 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Great staff
Rated 5 stars out of 5
by Jenny - Posted on 26 October 2024
I had a gastroscopy at Watford hospital recently. I am a nervous patient, but all the nurses and doctors I met were so friendly and genuinely willing to explain and answer questions. It made such a difference and it was much appreciated.
Visited Gastrointestinal and Liver services on October 2024
Review titled Watford General Hospital
Replied on 28 October 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Amazing care
Rated 4 stars out of 5
by Anonymous - Posted on 26 October 2024
3.5 weeks and 3 operations at Watford General following a double fracture of the leg. I can’t thank all the ward and orthopaedic staff enough for their patience, care, hard guy CT work and professionalism in getting me to this point, back home, following a very bad break. Thank you.
Visited Major trauma on October 2024
Review titled Watford General Hospital
Replied on 28 October 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled So grateful
Rated 5 stars out of 5
by Alison Dawson - Posted on 28 October 2024
Came to A&E Saturday 26 October at 4am. Bit of a wait as only night shift staff on. Doctor was v thorough. Had various tests done plus CT scan. All staff absolutely wonderful despite huge pressures. Thank you NHS
Visited Accident and emergency services on October 2024
Review titled Watford General Hospital
Replied on 28 October 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 22 January 2025
The doctor was great but the registrar she said my coil was in place and didn’t want to do a scan and her bedside manner was humiliating and not nice horrible lady, turned out the doctor put me in for a scan and my coil was in the wrong place so had removed and I have a cyst on my ovary which I’m still in pain with now so let’s see if I get treated the same again by such a horrible person 😡😡😡😡
Visited Gynaecology on October 2024
Watford General Hospital has not yet replied.
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Review titled Professional, kind and caring
Rated 5 stars out of 5
by Louise Aldridge - Posted on 06 October 2024
Thank you to all the staff on the Stroke unit. Their care of our mum was so kind, respectful and thorough. It was a very stressful time, made easier by being given the information about mums condition. Thank you to the therapists who worked with Mum so patiently. We were supported as a family by the amazing team.
Visited Stroke on October 2024
Review titled Watford General Hospital
Replied on 28 October 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled So kind
Rated 5 stars out of 5
by Clare - Posted on 16 October 2024
Watford hospital is chaotic but I had an angiogram at the cardiac/X-ray section and I honestly can’t say enough nice things. The staff were without exception kind, thoughtful, patient and made a scary experience so much easier. They made me laugh and it was a very warm experience. Thank you all so much I really appreciated you
Visited Cardiology on October 2024
Review titled Watford General Hospital
Replied on 28 October 2024
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust