West Cornwall Hospital (Penzance)
St Clare Street, Penzance, Cornwall, TR18 2PFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First endoscopy
Rated 5 stars out of 5
by Adam Morrison - Posted on 25 July 2024
I visited the Penlee unit for a naso-gastroscopy. I am partially agoraphobic, and unfortunately had to make my way in on my own. All staff I came into contact with from the main entrance reception onwards and back out again were so friendly and helpful. This comes as little surprise to me with my previous experiences at West Cornwall. I found the endoscopy suite impressive and of course, clean like the other areas I was in. There was a lovely chatty atmosphere rather than morose and clinical. I was made to feel as comfortable as possible, and while the procedure isn't the nicest thing to have done, the endoscopist was so careful to avoid damage/discomfort. Indeed, I didn't even have a nosebleed after which I was expecting. Only a sore throat until the next day. I cannot thank the team/staff enough for their professionalism and bright attitude-very appreciated, including the nurse who had her hand on my shoulder throughout telling me how well I was doing! Thank you all.
Visited Imaging services on July 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled Exceptional care
Rated 5 stars out of 5
by Ann - Posted on 13 June 2024
I just wanted to say what an incredibly kind and caring team I was treated by when I attended for my hysteroscopy last week. I was very worried about having this procedure but I felt that everyone involved empowered me to cope really well throughout. I was genuinely touched by the kindness shown to me which created a feeling of camaraderie and warmth. I felt safe and completely confident with this fantastic team of professional women. So much so that I was able to put into practice my breathing techniques. The gynaecologist explained what was happening at all times and gave me the paperwork straight afterwards so I felt I really understood the process. Thankyou too for the extras, like the comforting hot water bottle during the procedure and the cup of tea afterwards. The recovery room was spotlessly clean and I’d say this was the best hospital experience I’ve have ever had.
Visited Gynaecology on June 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled Extremely dysfunctional
Rated 1 star out of 5
by Anonymous - Posted on 06 May 2024
I had spoken to 111 and then a doctor who advised me that someone from the urgent care centre would contact me , i did not know if the out of hours GP service ran from there , either way it was what the dr on the phone said. i heard nothing so contacted 111 again the following day about my sick daughter. they advised me to call wch which i did and i was basically told off by a receptionist and a dr explaining they would never contact a patient . i’m sorry but this is exactly what the dr at 111 said would happen for me sick daughter . so rude and unprofessional and unhelpful .
Visited Urgent care centre on May 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled No Cycle Parking
Rated 3 stars out of 5
by Alex Evans - Posted on 29 May 2024
The carpark is now gone to make way for a new building, hence I took alternative transport methods to cycle to the hospital, but the works have removed the cycle parking. Had to lock my bicycle to railings in the disabled parking area.
Visited Imaging services on May 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled Awful doctor
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2024
I went to the A and E department at west Cornwall due to being in severe constipation pain for the past 4 days and the laxative which had been prescribed by my GP wasn’t working I know of another stronger laxative that has worked before, so when it was my turn to see the doctor I explained my situation and explained that the aforementioned laxative was what I needed they however wanted to start me off on the lowest form of laxatives which I had been on for years previously and never worked whereas the one I had asked for definitely worked he said he wouldn’t prescribe me that and that there is a process to follow I duly refused because it would have just made me suffer for 3 more days and not solve the problem I said I will go to treliske and see what they say he said ok and just walked off I feel that it was very rude of him and the level of service was appalling and every time I’m I’ll I’m just going to make the trip up to treliske instead as they prescribed me the exact laxative I asked for within 3 hours of me getting there the staff at treliske are fantastic and can’t thank them enough but the doctor at west Cornwall was shocking.
Visited Urgent care centre on April 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Graham - Posted on 03 April 2024
On holiday and injured my foot. All the staff I met were kind and friendly. Was seen, treated, and assessed quickly and professionally. I am very grateful. Thank you.
Visited Urgent care centre on April 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled First class care
Rated 5 stars out of 5
by Jacqueline Mansell - Posted on 08 April 2024
I walked into Urgent Care with chest pains and was seen immediately. The staff were all friendly, caring and efficient, wasting no time, but also reassuring me. My bloods were taken and tested and my diagnosis explained to me in detail. I was also advised that should I have any worries, I could always go back to the Urgent Care unit. It was outstanding NHS care, I was extremely grateful and happy with it.
Visited Urgent care centre on April 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled Very flexible service
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
This is with the regard to the phlebotomy service who allowed a client who has drug and alcohol issues to attend without an appointment. They were sympathetic to the fact there had been many failed attempts and that he can be volatile. This has helped the client and our service greatly. Thank you.
Visited Urgent care centre on April 2024
West Cornwall Hospital (Penzance) has not yet replied.
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Review titled excellent service as ever
Rated 5 stars out of 5
by Wendy Ware - Posted on 09 January 2024
another visit to A and E for acute asthma. Seen within minutes of arrival. Loads of tests carried out. As always the staff were excellent and very thorough. I:t was a long stay so food was provided plus two cups of tea. What more could you want. Where would we be without this wonderful little hospital
Visited Urgent Treatment Centre on January 2024
Review titled West Cornwall Hospital (Penzance)
Replied on 17 January 2024
Hi, My name is Fiona Lamb and I am the Manager of the Urgent Treatment Centre at West Cornwall Hospital. Thank you for taking the time to post this, it's great to receive such positive comments and I hope you are feeling much better. I will pass your wonderful feedback to the team. Kind regards, Fiona.
Provided by Care opinion
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Review titled First class professional treatment
Rated 5 stars out of 5
by Pam Kitchen - Posted on 07 January 2024
The staff that attended to me at the A & E department West Cornwall Hospital Penzance were absolutely wonderful, kind, caring, helpful and informative. Couldn’t have got better treatment anywhere else. Thank you all for your kindness
Visited Urgent Treatment Centre on January 2024
Review titled West Cornwall Hospital (Penzance)
Replied on 08 January 2024
Hi, My name is Fiona and I am the department Manager for the Urgent Treatment Centre. Thank you for taking the time to let us know about your treatment in UTC, it's wonderful to hear you had such a positive experience. I will pass on your comments to the team. Kind regards, Fiona Lamb.
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust