Skip to main content

Help us understand what you're looking for. Take our survey (opens in new tab).

West Hertfordshire Hospitals Therapy Unit

Jacketts Field, Abbots Langley, Hertfordshire, WD5 0PA

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about West Hertfordshire Hospitals Therapy Unit.


Reviews

Displaying 1 to 4 of 4

  1. Review titled practice with heart

    Rated 5 stars out of 5

    by Kit - Posted on 16 July 2024

    I had physiotherapy for my continuous dizziness, I didn't give much hope at the beginning of the session, however the physiotherapist had been so thorough in my assessment and formulate exercise plans for every visit. It worked eventually. Thanks for her encouragement.

    Visited July 2024

    Report as unsuitable

    Review titled West Hertfordshire Hospitals Therapy Unit

    Replied on 25 July 2024

    Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team.

    Report as unsuitable


  2. Review titled Impossible to contact

    Rated 1 star out of 5

    by SANDRA KIDD - Posted on 04 July 2024

    Been trying to sort out a new pair of built up shoes for my disabled son. Had a reply to email 2 months ago to say they could make another pair if same design to which I replied . Several emails from me plus calls , messages left and nothing . His shoe situation is now extreemly urgent . It's not as if I can just go to shoe shop and but him some. Extreemly frustrated with such poor service.

    Visited June 2024

    Report as unsuitable

    Review titled West Hertfordshire Hospitals Therapy Unit

    Replied on 05 July 2024

    We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net

    Report as unsuitable


  3. Review titled Not impressed

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 April 2024

    No phone number to contact, no opening times available, nothing on the door just closed and locked. Had insoles delivered supposed to be custom which are miles too big, arch is nothing like previous and can't even contact anyone to deal with the problem.

    Visited April 2024

    Report as unsuitable

    Review titled West Hertfordshire Hospitals Therapy Unit

    Replied on 05 April 2024

    We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net

    Report as unsuitable


  4. Review titled Well looked after

    Rated 4 stars out of 5

    by No - Posted on 30 May 2023

    Had my shoe measured well . I was grateful that my shoes will be done quickly. But I got the unfinished shoes by post and I don’t know why they were sent to me without asking me to come in person to be fitted correctly . Please call me and make an appointment as soon as possible. Thanks

    Visited April 2023

    Report as unsuitable

    Review titled West Hertfordshire Hospitals Therapy Unit

    Replied on 03 July 2023

    We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net

    Report as unsuitable




Information supplied by West Hertfordshire Teaching Hospitals NHS Trust