West Mendip Community Hospital
Old Wells Road, Glastonbury, Somerset, BA6 8JDContact details and Patient Advice and Liaison Service (PALS)
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Review titled Senior Nurse in wrong profession
Rated 2 stars out of 5
by Anonymous - Posted on 04 November 2022
I was told buy my doctor over the phone to go to A&E because I was experiencing chest pains, I went to shepton hospital and they said they were closed and I would have to go to Glastonbury so I travelled Glastonbury following the directions for Glastonbury A&E on my sat nav . On arrival I spoke to the receptionist and was told to take a seat and wait , a few minutes later a nurse came to collect me and took me into to an examination room she took some details did a ECG and then we were joined by a senior Nurse who sprayed something under my tongue and gave me a tablet to chew . No information was forthcoming from the senior nurse as to what the medication was for until I asked . I was the left by the nurses who said I had to wait for the ECG . After a while the senior nurse came back into the room to say the ECG was ok, I asked if I could go and she said that I would have to go to Yeovil A&E department to have bloods done as Glastonbury was not an A&E it was a minor injuries department and I shouldn't have come to Glastonbury, after she said this I said I was sorry I didn't realise Glastonbury wasn't an A&E she said" really you did know this " like I was lying or stupid, so after being spoken down to and argued with she left the examination room and proceed to tell my wife off for bring me there. First off arguing with someone with chest pain isn't the right thing to do if I was having a heart attack thing my have turned out very different and secondly telling my wife off in the corridor when she was worried about me in front of other staff is not something I would expect from a senior nurse in a caring profession.
Visited Don't know on November 2022
Review titled West Mendip Community Hospital
Replied on 10 November 2022
I am so sorry that your visit to West Mendip Minor Injury Unit did not meet your expectations, I totally understand that the messages to patients as to which services are appropriate for their condition can be misinterpreted or appear confusing. I also am sorry that the nurse that saw you appeared less than sympathetic. I can't tell from the post which day you attended the unit, however if you would like to call me on 01458836471 I am very happy to discuss your comments and feed these back to the team. I am also going to email the local GP practice managers and that request that the GP are more explicit in their signposting to appropriate services. Please do call me if you would like to talk through points raised in my reply. I hope that you are now fully recovered
Provided by Care opinion
Information supplied by Somerset NHS Foundation Trust