West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Middlesex University Hospital.
Reviews
-
Review titled Communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2024
Although I appreciate having a few tests and MRI scan. It would have been nice for the ENT department to have discussed the scan in person, address/answer some of the questions I had. As I still get fluctuating ear pain along with 24/7 tinnitus, I do not always process auditory sounds. They seemed to lack knowledge on different types of dizziness and not taken into account the severe episode of dizziness I had, which lasted hours, I loss balance and couldn't lift my arms and I had to another person to help me. They made some random phone call appointment that I didn't know was happening, because I was unable to answer they discharged. Previous appointments the DR didn't have access to all my records. Appointments are not clear what they are for. Couple of appointments I have left feeling stressed out. I now feel like I need to save up and go private, so I can have a quality discussion with an ENT consultant .
Visited Ear, Nose & Throat on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Excellent care but let down by infant feeding advice
Rated 4 stars out of 5
by Anonymous - Posted on 09 February 2024
My daughter recently had an otherwise exceptional experience of maternity care at West Middlesex Hospital. However i think it is important to feedback how disappointing it is that on two occasions during the first night she was asked if she wanted the baby to be given formula. The baby was term and healthy but was sleepy during the first 24 hours. This was undermining at a time when my daughter was particularly vulnerable. She was given no rationale for this advice.
Visited Maternity services on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Wonderful care
Rated 5 stars out of 5
by Martin Stillwell - Posted on 18 January 2024
My 96 year old Mother was referred by her GP surgery for emergency care yesterday morning and we went straight to the West Middlesex. Although there were queues we were seen quickly and referred to one of the senior doctors who also saw Mum in good time and organised tests and treatment. From start to finish, everyone we saw was thoroughly professional and acted with great care. My Mother and all the family can’t thank you enough for everything you did. We were home yesterday late afternoon and she is much improved today. Thanks again for your wonderful care.
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Zero stars
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
I cant comment because i couldnt even get parked and the next visit i couldnt get out the car park it is abismal needs sorting properly just say the bloody thing is full saves people more stress than already have!!
Visited Don't know on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
The ambulance has token my daughter to A&E first of all the pace where my daughter wad admitted was very dirty with tray and cup of coffee and spilled coffee on the floor and some and someone took the tray and the cup and they told us that someone will come and clean it now but no body came and the room was dirty The doctor examined the patient and said her lungs are infected and she discharged her without any treatment even they don’t let the serum fluids to finish and send her back home that was ver frustrating for her when we got home her problem got worse and worse and we had contact again 111 and they advised to go back to A&E It was our second time that we experienced this situation in this hospital and we are vary disappointed about this kind of service that they offered us
Visited Accident and emergency services on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Extremely grateful.
Rated 5 stars out of 5
by B D Law - Posted on 25 January 2024
Having lost 1 hearing aid, I left message with Audiology, who then returned my call the same afternoon. The member of staff was most helpful and, having discussed with her my options, I decided to have a replacement posted. I spoke to Department on Tuesday 23rd January 2024 - Today 25 January Received. Brilliant response.
Visited Ear, Nose & Throat on January 2024
West Middlesex University Hospital has not yet replied.
-
Review titled Great experience
Rated 5 stars out of 5
by Eva - Posted on 18 December 2023
My husband broke his ankle and attended A&E on a Sunday night. We saw the orthopadics on call very quickly, had treatment and a Follow up appointment all within four hours. The experience waiting for the operation was also very good with the orthopaedic nurses calling him to see how his swelling was at least once a week. Thank you all!
Visited Orthopaedics on December 2023
West Middlesex University Hospital has not yet replied.
-
Review titled Very good care
Rated 5 stars out of 5
by Robert Oliver - Posted on 08 January 2024
I was taken into west middx A&E department by ambulance on 27th December with severe pain in my chest and shoulder. My pulse was also very fast. The department was very busy due to a Junior doctors strike but I believe I was prioritised due to my heart rate and pains. I waited for about an hour before I was taken to a bed. I feel I was very well looked after by both the Nurse and Doctor who both coordinated my care very well and were kind and helpful. I was monitored closely and had several ECG’s blood tests and scans to get to a diagnosis. I was given medication and given clear instructions for the plan going forward. I was then discharged. Overall I feel that I received a very good level of care. Thank you.
Visited Accident and emergency services on December 2023
West Middlesex University Hospital has not yet replied.
-
Review titled Long waits. Poor comminication.
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Second time here in as many weeks. Referred by GP who wants to exclude DVT in my elderly mother. Would not have had to return had this been excluded at last visit. GP advised with a letter would get through to a scan quickly. This is not true. Queue for reception. Long wait to go through triage again even though seen this morning at GP. Waiting area is too small. There is no comminication. Just sit and wait. Should have been able to go straight to scan. First nurse blood pressure then wait for clinician presumably then scan and another wait for cliinician. Suggest allow a day for your visit. No hand gel available. Long walk to toilets and you dare not leave your seat as you wont have one.
Visited Accident and emergency services on December 2023
Review titled West Middlesex University Hospital
Replied on 27 December 2023
Dear writer, Thank you for taking the time to share an honest review of your recent visit. It's a shame that your experience was not the best. If you would like to raise this as a concern or complaint with our PALS team, feel free to contact them on chelwest.wmpals@nhs.net. Best wishes, The Patient Experience Team
Provided by Care opinion
-
Review titled Parking is a joke
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
The service I have previously got a the hospital has always been good. However I took a day off work to come for test but couldn’t even get into the hospital due to the car park being grid locked. You have updated your car park system so please update the barriers not to let anyone in when there is no free spaces. 2 hours I spent trying to park before giving up and going home. I feel sorry for all that miss important appointments and a waste of NHS time due to a very poor parking system in place.
Visited Don't know on November 2023
Review titled West Middlesex University Hospital
Replied on 05 December 2023
Dear writer, Thank you for your review of your recent visit to West Middlesex Hospital. I am sorry you missed your appointment as a result of experience with the car park. If you would like to raise this as a concern or complaint, please contact our PALS team; chelwest.wmpals@nhs.net. Kind regards, Camelia Patient Experience Co-ordinator
Provided by Care opinion
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust