West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The most amazing midwife/nurse
Rated 5 stars out of 5
by Hanna - Posted on 30 July 2024
I attended the Queen Mary Maternity Unit for my gestational diabetes test at 8:45. The lovely lady that dealt with was so polite and kind. I explained I had hypermesis gravidarium and was worried the glucose drink wouldn't stay down. She told me not to worry. I had the drink and blood test and unfortunately at around 10 minutes left before the 2 hour was finished for the next blood test I became very unwell and feeling sick. I attempted to go outside to get fresh air but unfortunately felt faint sat down near the stairs and vommitted all over my clothes. My husband went upstairs to explain to the nurse/midwife and she was so kind. She came downstairs and helped me and really showed me compassion. I will never forget how much she helped me and I'm gutted that I did not take her name because she deserves so much praise. She had short blondish hair and was working in glucose tolerance test on 30th July 2024 from 0845 until 1100 when I left. I really hope this message finds her as it's so rare to find such a caring and compassionate staff member who went above and beyond to help me. Thank you so much for everything.
Visited Obstetrics And Gynaecology on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Fast and efficient
Rated 5 stars out of 5
by Ms Rutter - Posted on 16 July 2024
Went to A&E with infected hand at 8am. Handful of people waiting, friendly knowledgeable reception staff, lots of intense cleaning going on, very fresh. Waiting a whole ten minutes before being taken in by a senior nurse who gave me a tetanus jab, cleaned the wound, iodine dressing and antibiotics. Gave me advice and I was on my way. What more can anyone ask for?
Visited Accident and emergency services on July 2024
West Middlesex University Hospital has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Georgi - Posted on 10 June 2024
Was there about an hour ago, the doctors I interacted with were very nice, the one who was in charge of me was extremely pleasant and positive guy.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Saved my life
Rated 5 stars out of 5
by David - Posted on 26 July 2024
The surgical and medical teams, including Osterley Ward nurses, provided life- saving emergency surgery and vital ongoing care. , before they sent me to Chelsea Hospital for plastic surgery and therapy.
Visited General Surgery on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Suberb treatment
Rated 5 stars out of 5
by Turhan Turgut - Posted on 21 June 2024
Early hours of yesterday I fell in bathroom. It was an awful experience. My daughter called an ambulance. From the two wonderful paramedics of the ambulance service to the technicans, nurses and doctors I received great professional care. I was diognised of an urinery infection after a series of tests and eventually sent home. I would like to thank them all. You can be proud of your staff.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Nurses on E&A need more training
by Adrian - Posted on 18 June 2024
Today 18 of June i was start taking shower around 23.30 and I was feel discomfort on anus area when I was start washing that are I was feel that something is sticking out from my anus and I start feel more discomfort and pain. So I took uber and ASAP i whent to westmidlesex hospital A&E that was on midnight when I was register I mention about my symptoms and that Iam on maintenance for my Lymphoma stage 3, and also that I have neuropathy. Just because on that Iam on high risk of infection because of lymphoma i should Ben put as priorities patient. What I heard from nurse ?? That I will be seen when i will be and there is lots of patients like me. Hmm so I ask her again nicely how long that will be take to see doctor and iam in pain and I refuse take pain killers because they will not help me. I couldn’t sit because a pain in anus are and I was standing in pain for next 3 hours. When I came it was around 30/40 patients when they ask me to see doctor it was just few. Doctor was see me and I had hemoroid who was pop outside. He manage to put him inside and when I ask him about if I was prioritise he sad I should but when explain him situation he was pulite and clearly on my side that they should put me on priority. Unluck for nurse who was make assessment she was inside next to computer because ther was no one new. I was nicely ask her why did she didn’t put me on prioritised respond was I wasn’t had a fever so ther was a lot of patient like me and she don’t feel like she done something wrong. So I ask for her manager to speak to him and he sad yeah I got lymphoma but no fever etc so that Iam in massive pain and sometimes is sticking out of my anus and iam in high risk of people i don’t need to be prioritised. Shame for this nurse staff today on duty At A&E department. They need more training not only on what they need to do but also how to listen the patients and resolve the issue not putting down the person to be feel like rubbish. If you can and have serious illness and need go to A&E pls choice different hospital.
Visited Accident and emergency services on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Filthy Hospital
Rated 1 star out of 5
by Anonymous - Posted on 01 July 2024
Visited Imaging , Staff lovely , the Locom who was dealing with me was caring and explained everything very patiently 100% satisfaction with that , then it ends toilet was disgusting smelt of stale urine , brown stained toilet base ( build up of old urine , toilet seat had not been cleaned for weeks no soap The chair I was supposed to sit in for a cannula fitting was blood stained and really dirty , the imaging room floor needed cleaning Hair Grips all over the floor Hospitals are supposed to be sterile areas not like I was met with yesterday , cleaner toilets in McDonalds ,West Middlesex hospital needs a complete overhaul of the cleaning
Visited Diagnostic Imaging on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Life-saving
Rated 5 stars out of 5
by David - Posted on 26 July 2024
I can’t remember the experience but my family are amazed and thankful for the constant care I received over about 3 days. A surgeon told them that they saved my life.
Visited Intensive Care on June 2024
West Middlesex University Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Dr Kym Morton - Posted on 27 May 2024
My Mother , 95, was in the Crane ward awaiting discharge. She was there 10 days. The care she received was exceptional. All the nursing, catering and cleaning teams were very caring and made sure she was as comfortable as possible. The ward was welcoming , warm and friendly. The food was delicious and the numerous cups of tea for patients and visitors very welcome. The ward was busy but not noisy, efficient but not uncaring. They are an amazing dedicated team.
Visited Don't know on May 2024
West Middlesex University Hospital has not yet replied.
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Review titled Amazing care for my child.
Rated 5 stars out of 5
by Helen Paterson - Posted on 24 May 2024
My daughter had an operation at the Sunshine Day Unit and the care we received was incredible. The nurses and doctors were so efficient and caring. It was amazing to have a play specialist support my 4 year old during the process and it really helped. Brilliant care thank you.
Visited Children's & Adolescent Services on May 2024
West Middlesex University Hospital has not yet replied.
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust