West Middlesex University Hospital
Twickenham Road, Isleworth, Middlesex, TW7 6AFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about West Middlesex University Hospital.
Reviews
-
Review titled Saved my husbands life
Rated 5 stars out of 5
by Kazz & Allan - Posted on 11 October 2023
Rushed my husband in thinking it could be kidney stones, turned out to be a tumour. The admin,nurses and doctors were absolutely amazing. The reception booked him in so quickly and he was seen straight away, he was in extreme pain. They done a CT on him and informed us the bad news, The doctor that told us was amazing and so caring and showed so much compassion, The nurses supported us the hole time he was there. I could not thank them all enough. We both was very emotional and they all showed us so much care and support, he got follow ups with days. Everything was so quick. They were amazing... everyone that was involved i could not praise enough. You all played a huge part in saving his life and we cannot thank you enough !!!! even when we had to rush him back due to a complication after the Operation again everyone acted so quickly and knew straight away what was wrong with him and acted on it. Thank you so much for saving his life !!!!!
Visited Accident and emergency services on July 2023
Review titled West Middlesex University Hospital
Replied on 18 October 2023
Dear writer, Thank you for your your review. We are happy to read that your Husband received amazing care from our Doctors, Admin and Nurses. We are pleased to read that he is doing well. Best wishes, The Patient Experience Team
Provided by Care opinion
-
Review titled Very bad and rude staff at A&E
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I went to A&E for a wound , I registered myself at reception and the lady there was very rude to me, I almost cried the way she talked to me, she said why I am here for and why i call 111 , she said that I am not having emergency so there was no need to call 111 before coming here , I called 111 because I had a bleeding wound. The same happened with me few weeks eforr when A&E staff at reception started laughing at me while I was talking to her , I felt very bad, this is very normal , laughing at patients , insulting them , being rude with them because they think and believe that nothing will happen against them and they are very strong. At the reception and in the waiting area there were notices about abuse and respect with staff. In reality your staff need more training on how to talk to a patient with respect.
Visited Accident and emergency services on June 2023
Review titled West Middlesex University Hospital
Replied on 15 June 2023
Dear writer, Thank you for your feedback. I am sorry to read of your experience. It's sad to read that this has happened on more than one occasion. Please can you contact our PALS team ( chelwest.wmpals@nhs.net ) to raise this as a concern so that it can be looked into further. Many thanks, Camelia Patient Experience Co-ordinator
Provided by Care opinion
-
Review titled A & E fast and caring response
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
Thanks to all those working at A&E on Sunday. My wife had dislocated her shoulder and was in lots of pain. The staff were really lovely and professional.
Visited Accident and emergency services on May 2023
Review titled West Middlesex University Hospital
Replied on 15 May 2023
Dear writer, Thank you for your feedback. I am glad to read of your great experience. We will share this feedback with the department. Best wishes, Camelia
Provided by Care opinion
-
Review titled Very rude senior nurse staff
Rated 1 star out of 5
by MARCIN - Posted on 01 June 2023
An unprofessional, rude reception staff who raised their voice when dealing with a patient who had difficulties understanding English. Refused a family member to translate and refused to get an interpreter either. This department should be should down!Felt like at a Police station.
Visited Accident and emergency services on May 2023
Review titled West Middlesex University Hospital
Replied on 06 June 2023
Dear writer, Thank you for taking time to share your experience. Your feedback is very concerning and so we would like to look in to this further in order to ensure this does not continue and happen to any other patients. Please can you contact us with details of the department where you witnessed this, so that we can bring it to their attention. Our contact address: chelwest.patientexperience@nhs.net. We look forward to hearing from you. Best wishes, The Patient Experience Team
Provided by Care opinion
-
Review titled Interrogation
Rated 2 stars out of 5
by Anonymous - Posted on 08 May 2023
I found most of the staff I encountered to be friendly, professional and caring, all except 1. I attended A&E following above from 111 due to some palpitations and mild chest pain. I was initially seen relatively quickly and had what felt like appropriate checks. Waited around 2 hours for results of blood test and this is where it went a little wrong. I sat in the waiting area, where they told me to go. But the doctor said he couldn't find me. He telephoned me and said "I have hope results, please don't hang up until I find you, I can't afford to lose you again" instantly I'm worried. He takes me into a small room with just 2 chairs. He does not tell me my test results but proceeds to question me about my symptoms. When I told him he was making me feel rather worried, he pulled a face and said "am I? And why is that? This is how things work" his attitude was not very nice and I think purposely trying to make me feel that I was in the wrong. It was horrible. I just think if someone comes in for tests on their heart and the results are OK, lead with that. I don't think I've ever been so frightened in a conversation in my life. I had to ask him twice what the results said. Disgusting. I would not visit this department out of choice following this experience
Visited Accident and emergency services on May 2023
Review titled West Middlesex University Hospital
Replied on 15 May 2023
Dear Writer, Thank you for your feedback and I am sorry about your experience. Your feedback will be shared with the West Middlesex A&E to help improve the service. In the meantime, if this is something you would like to discuss further or raise as a concern, please contact our PALS team chelwest.wmpals@nhs.net. Best wishes, Camelia Patient Experience Co-ordinator
Provided by Care opinion
-
Review titled fantastic treatment
Rated 5 stars out of 5
by Paula - Posted on 24 April 2023
I had breast surgery last week apart from the initial wait in the elective surgery which was terrible unprofessional and no confidentiality whatsoever, the anethasists, doctors and nurses were fantastic helpful and caring. They made me feel very comfortable and at ease
Visited Breast Surgery on April 2023
Review titled West Middlesex University Hospital
Replied on 27 April 2023
Dear writer, Thank you for taking time to share your feedback with us. I am pleased to read that the Doctors, Nurses and anaesthetist were fantastic, helpful and caring. I am happy they made you feel comfortable and at ease; as we are a Trust that takes pride in putting patients first. I am,however, saddened to read that your experience during your initial wait in the elective surgery was not positive. Considering the points you have raised, regarding unprofessionalism and confidentiality, I would suggest raising this with PALS; if you would like to discuss this further or raise them as a concern. PALS email: chelwest.wmpals@nhs.net Best wishes, Camelia Patient Experience Co-ordinator
Provided by Care opinion
-
Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2023
I went to A&E around 5am on a Sunday with severe abdominal pain. Despite chronic understaffing and overcrowding, everyone from the receptionists to the nurses and doctors were excellent. I was able to see a doctor in under 2 hours, which is unheard of these days. I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. It was a positive experience despite my pain, and the tremendous difficulties facing the staff.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 21 April 2023
Dear writer, Thank you for taking the time to feedback your experience attending The West Middlesex A&E department. I am happy to read that you received outstanding care and overall had a positive experience. We will inform the department of your pleasant feedback. All the best, The Patient Experience Team
Provided by Care opinion
-
Review titled Wonderful caring and thorough treatment
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2023
I want to thank you so much for the incredible care I received in a&e. Despite a very busy time, and very challenging conditions, I was treated with such care and kindness throughout. The team could not have been more thorough or thoughtful. The doctor was brilliant at communicating everything and made a special effort to reassure me about my pregnancy. The nurses were all really kind and skilled and I felt they cared for me each step of the way. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear writer, Thank you for your lovely feedback. We as a Trust take pride in being open and honest with our patients, as well as demonstrating unfailing kindness. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. All the best, Camelia Patient Experience Co-ordinator
Provided by Care opinion
-
Review titled Exceptional service
Rated 5 stars out of 5
by Ros Brown - Posted on 16 April 2023
Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 20 April 2023
Dear writer, Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Kind regards, Camelia Patient Experience Co-ordinator
Provided by Care opinion
-
Review titled Not compassionate,rude and unfriendly
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
From the receptionist to the nurse and the doctors, staff were rude, showed no compassion and quite unfridly. It felt like they were angry with you for bringing your child to urgent care. Who wants to spend their whole day waiting in urgent care if their problem doesnt bother them. Receptionist could talk on their mobile phone whilst checking you in. Nurse was so intimidating and uncaring. Really bad experoence.
Visited Accident and emergency services on April 2023
Review titled West Middlesex University Hospital
Replied on 24 April 2023
Dear writer, Thank you for taking time to feedback your recent experience at the Hospital. I am sorry to read that you had such a bad experience. Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: PALS e-mail: chelwest.wmpals@nhs.net Kind regards, The Patient Experience Team
Provided by Care opinion
Information supplied by Chelsea and Westminster Hospital NHS Foundation Trust