West Suffolk Hospital
Hardwick Lane, Hardwick Lane, Bury St. Edmunds, Suffolk, IP33 2QZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care!
Rated 5 stars out of 5
by Tony - Posted on 12 June 2024
I was scheduled for a colonoscopy yesterday following a recent positive fit test - obviously a potential cause for concern. The appointment offered was very quick following the test result so there was little time to fret. Documents and explanations offered were prompt and clear with excellent instructions for the necessary diet and 'bowel cleaning' (!) needed before the procedure. On the day I cannot praise the care and attention to detail enough. I was made to feel as at ease as possible, everything was explained very well and the way that everyone I met dealt with me was exemplary. Gas and air was quickly offered on top of the conscious sedation as soon as I experienced some discomfort and, throughout the procedure I was able to watch on the screen and everything continued to be explained perfectly - especially when they found and removed a sizeable benign polyp. They even laughed at my feeble, sedation-inspired attempts at humour. I could not have asked for a better experience of something I had expected to be much more unpleasant than it was. Thank you all
Visited Colorectal cancer services on June 2024
Review titled West Suffolk Hospital
Replied on 12 June 2024
Dear Tony Thank you for taking the time to leave a review, it sounds like the staff went above and beyond. We're delighted that you received such good care. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Fantastic hospital
Rated 5 stars out of 5
by Lyn - Posted on 07 June 2024
I spent the 6th June in the day surgery unit. All the staff were fantastic I could not find fault. The work you all do is brilliant. The cleanliness of everything was top marks, professional and friendly staff made it all seem not too bad in the end. Keep up the good work your all amazing.
Visited General Surgery on June 2024
Review titled West Suffolk Hospital
Replied on 12 June 2024
Thank you for your feedback, we are so delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great ward
Rated 5 stars out of 5
by David Hughes - Posted on 18 May 2024
Couldn’t have asked for a more fantastic experience , all staff were first class & I felt very safe & secure . Was a very intimate operation but the conference shown to be was brilliant . Thank you so much
Visited Urology on May 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Pleasant and efficient from start to finish
Rated 5 stars out of 5
by Laura Perry - Posted on 20 May 2024
I was in the emergency department today for my 4 year old son and I was very impressed with the whole experience. We are not from the area but the lady who checked us in was welcoming and told us what to expect next. The waiting area was clean and smart looking. Another gentleman then took some more details and said it wouldn’t be long. It wasn’t busy. We were only waiting another 15 minutes or so before being called in by the doctor. We saw a GP who was very pleasant. He listened, did a thorough examination, explained everything well and prescribed my son with the antibiotics he needed. I found his manner professional, efficient and he had a caring nature. It’s probably the best experience I’ve had from an A&E department. Thank you to Dr S and to the reception staff at the emergency department!
Visited Accident and emergency services on May 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Stellar care
Rated 5 stars out of 5
by Mike davies - Posted on 19 April 2024
I have just had my second hip replacement. As before the professionalism and skill of the surgical team and the standard of care received in recovery and on the ward has been first rate. I could not be in better hands. Well done NHS!
Visited Orthopaedics on April 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
Thank you to the amazing staff who are so kind, reassuring and thorough in their jobs. All the staff are so happy and helpful. I felt very looked after and I was only an outpatient. I would thoroughly recommend the hospital to anyone needing any level of care as I am sure the staff would do a great job.
Visited Breast cancer services on April 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for taking the time to leave a review, we are delighted that your experience at WSH has been such a positive one and will pass on your feedback. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Fantastic proffesional treatment
Rated 5 stars out of 5
by R Church - Posted on 01 April 2024
Extra clinic arranged on a Saturday to see orthopedic consultant after having a fall and had problem with hand . Was seen on time and received first class treatment in a friendly yet professional manner . Perfect example of how nhs can work . Can't fault the consultant, treatment, department staff or the hospital .
Visited Orthopaedics on March 2024
Review titled West Suffolk Hospital
Replied on 29 May 2024
Thank you for your feedback, we're delighted that you received such good care and appreciate you taking the time to leave a review. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 February 2024
From the moment of arrival and departure 10 hours later on 14 February I was impressed by the calm, efficient, friendly, smooth and thorough treatment and tests I underwent. It was almost a complete healthcheck to eliminate a possible heart condition and the results of the tests and scans were delivered in a very clear and reassuring way. I much liked the calm, caring and unhurried atmosphere in what was a very busy department. I also appreciated the sandwiches and snacks my friends were able to purchase while we waited for the next stage. My greatest thanks to the staff on duty whilst I was there.
Visited Accident and emergency services on February 2024
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for taking the time to leave a review, we're delighted that you received such good care and will pass on your thanks to the staff involved. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
My wife was taken into hospital with suspected stroke or blood clot speech was slurred could not stay awake didn’t know date or what day it was the ambulance crew were great but when we got to the hospital they done blood test and scan and kept her in the next day a dr came round the ward and said the test look ok so I’m afraid we don’t know what’s wrong with you your speech is still slurred but because we don’t what’s wrong with you we will send you home and said we will refer you to a neurologist how long that take we have no idea so I ask the dr could it have been that she had a blood clot that dissolved yes it could have been she said so I said well can you at least increase her Blood thinner meds until she sees the neurologist because she already had a minor stroke a few years ago and shes only on a low dose and if was a blood clot it did not stop her from having one no we can’t do that the consultant said so even thou her speech was still slurred etc they still just sent her home this truly is a terrible hospital
Visited Stroke on February 2024
Review titled West Suffolk Hospital
Replied on 14 February 2024
We are really sorry to hear of your experiences at West Suffolk, and would like to look into this further for you. Please contact our PALS team on 01284 712555 who can raise your concerns with the relevant staff. They can also be emailed at pals@wsh.nhs.uk.
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Review titled Great practice
Rated 5 stars out of 5
by Jen Bowles - Posted on 25 January 2024
I recently had an endoscopy here and I was honestly treated wonderfully. I was feeling incredibly poorly that day but I was looked after perfectly from start to finish. From receptionists to after care 10/10. Everything was explained to me incredibly well, from what the actual procedure involved, to what I might feel like while it was being done. I was reassured by and had confidence in the lovely lady doing the actual endoscopy, I even had a sweet nurse provide comfort by rubbing my back as it was being done. The whole team who were dealing with me were all incredibly kind, caring and considerate. Thank you to a great team.
Visited Don't know on January 2024
Review titled West Suffolk Hospital
Replied on 30 May 2024
Thank you for leaving a review of the care you received here at WSH, it sounds like the staff went above and beyond. I hope you are now making a good recovery. Best wishes Patient Experience Team West Suffolk NHS Foundation Trust
Information supplied by West Suffolk NHS Foundation Trust